Avis clients sur UpKeep

Avantages

Upkeep est un logiciel qui permet la création de bon travail et de rassembler ses propres faits au même endroitOn dispose d'une possibilité en un seul endroit sans avoir a créé diverses rapport séparé C'est un logiciel très simple et fiable

Inconvénients

J'ai moins aimé les intégrations le format PC n'es pas bien adapté

Avantages

Upkeep est un logiciel très fiable et facile d'utilisation. Accessible à tout moment, il me permet de rassembler des œuvres au même endroit, il offre également des fonctionnalités de maintenance. Très incontournable.

Inconvénients

A l'exception du caractère coûteux, Upkeep est un excellent outil de création.

Avantages

UpKeep nous facilite la gestion des facturations et la maintenance préventive offert est un plus à la bonne marche de notre organisation

Inconvénients

L'accès mobile n'est pas évident nous rencontrons un problème à ce niveau

Avantages

Facilement accessible, UpKeep me permet de consulter une page de présentation des tâches et offre des fonctionnalité de maintenance de base telles que la gestion des actifs, la gestion maintenance préventive

Inconvénients

UpKeep fonctionne bien sur PC que téléphone mobile

Avantages

C'est un système de gestion informatisée basé sur le cloud. Il offre aux entreprises des fonctionnalités qui les aident à mieux gérer leurs installations et leurs actifs avec une interface très simple, sa facilité d'utilisation est ce que j'aime le plus.

Inconvénients

Je n'ai pas de points faibles pour UpKeep

Avantages

C'est un logiciel qui permet une gestion efficace de la maintenance. Facile à utiliser, UpKeep permet d'hierarchisez les demandes. Avec une interface simple, il permet également l'amélioration de la communication entre les membres d'une équipe

Inconvénients

C'est logiciel que j'apprécie beaucoup mais le fonctionnement mobile est trop lent

Avantages

UpKeep un logiciel qui permet rassembler ses oeuvres au même endroit

Inconvénients

Ce logiciel ne peut qu'être bien fonctionner sur des PC de générations avancées.

Avantages

Ça logiciel facilite la gestion des facturations et la maintenance préventive offerte est bien bonne
Il permet de rationaliser les ordres de travail et la gestion des installations

Inconvénients

Depuis que j'utilise ce logiciel je n'ai encore rien eu comme problème à son sujet

Avantages

C'est un bon produit qui propose une solution de gestion des actifs pour les équipes. Très facile à utiliser et accessible à tous moment et très efficace

Inconvénients

C'est le meilleur logiciel de maintenanceJe n'ai pas d'inconvénients mais le prix est un peu coûteux

Avantages

Permet d'intervenir directement et mettre en œuvre de bons travail. Le coût et le temps est Utile

Inconvénients

Déconnexion des demandeurs et l'oublie des mots de passe

Avantages

Upkeep est un logiciel basée sur le cloud qui permet de rationaliser les ordres de travail et la gestion des installationsIl crée des projets, très simple et efficace

Inconvénients

Aucun reproche à faire pour le moment au sujet du logiciel

Avantages

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Inconvénients

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Avantages

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Inconvénients

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Alternatives envisagées 

ManWinWin

Pourquoi passer à UpKeep

Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.

Avantages

Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

Inconvénients

Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

Alternatives envisagées 

MaintainX, eMaint CMMS, Fiix et Salesforce Platform

Pourquoi passer à UpKeep

Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished,

Avantages

The utility of the meter for preservation reminders is very helpful. I own several machines that demand cycle count care, and finding them with Upkeeper is very simple. Individuals can request a work permit for resolution of any machine or facility complications they encounter. Any member of our staff can make a request, which can be immediately converted into an order so that nothing is missed. There are several machines that require specialized tools. With UpKeep me it is possible to find the parts that are next to each machine, as well as find the stock level of those parts.

Inconvénients

The preset layout for the supply list seems to be in gradient descent. The parts I use most often are those with the lowest part number, so I need to reorder the sequence the moment I look at them. Writing down my preference would be an excellent addition. The ability to store our ongoing inventory repertoire is helpful, however how to do it to load it can be confusing. The guidance in the video was not very specific؛ written help would be helpful.

Avantages

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Inconvénients

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Alternatives envisagées 

eMaint CMMS et Fiix

Pourquoi choisir UpKeep 

MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position.

Pourquoi passer à UpKeep

Usability in the field. Great intuitive interface in browser and app.

Avantages

Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

Inconvénients

I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

Alternatives envisagées 

eMaint CMMS et Fiix

Pourquoi choisir UpKeep 

It wasn’t user friendly and took a tremendous amount of time to manage.

Pourquoi passer à UpKeep

Hands down, I was impressed with how intuitive UpKeep appeared. I can’t say enough about how important it is to have the buy in of the plant personnel who use the platform. My guys were very nervous about another CMMS platform, based on their previous experience. They are excited and I have heard nothing but positive remarks about our new system.

Avantages

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Inconvénients

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

Alternatives envisagées 

IBM Maximo Application Suite, eMaint CMMS et Fiix

Pourquoi passer à UpKeep

Low cost, low barrier to entry, and the ease of hitting the ground running (fast) is why we've gone with, and are going to continue with, UpKeep.

Avantages

We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)

Inconvénients

To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief.

Alternatives envisagées 

Fiix

Pourquoi passer à UpKeep

UpKeep seemed to be the most cost effective, user friendly method to achieve our goals.

Avantages

• Work request portal and app design- easy to use and very precise
• All staff can input requests and can easily check progress by viewing work order
• Front desk can make appointments and have real time info when inquiries are made
• Technicians see work request creation in real time.
• Increased productivity
• Work orders priorities flagged to ensure quick response times
• Central hub to manage all info to improve organization
• Ability to generate work requests via app
• Inventory tracking and resident billing
• Asset management
• Reports

Inconvénients

• No notification that invoices need to be processed

Avantages

Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required.

Inconvénients

Of course everybody want best service with least price...

Alternatives envisagées 

WinTeam

Pourquoi passer à UpKeep

It is covering both soft and hard services criteria. Easy to use and understand. Better helpful fo all the team.

Avantages

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Inconvénients

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Avantages

We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.

Inconvénients

The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.

Avantages

The customer service is the best! Fast and competent replies to issues and feature requests.
Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition.

Inconvénients

The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything.
The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts.
At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order.
It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point.
I continue hope that the UpKeep team will resolve this and have a communication system that is the best!

Avantages

Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app.

Inconvénients

While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software.