Avis clients sur Maintenance Connection

Avantages

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Inconvénients

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Avantages

The fluid way to maintain and organize work orders and assets is amazing.

Inconvénients

The steps to design and implement Preventive Maintenance appear to be very cumbersome. The steps seemingly need to be done in reverse, but it may be my team needs more training on the process (another subject).

Avantages

The asset hierarchy layout is nice. Work Orders are ok.

Inconvénients

Not all components of a closed work order go static. No data import function for CMMS Administrators. Accruent Support for MC is rough. Lack of communication. Some modules are not connected or even really functional. Tools module is poor. Reporting. Dashboards are not helpful like they should be. The industry of corrections is unique. Not being able to redownload photos at all, especially those collected within MC Express

Avantages

Easy to customize to our needs. We have dozens of highly customized reports, rules and scheduled jobs.

Inconvénients

No real native mobile app. Kinetic is a separate cost.

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Avantages

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Inconvénients

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Avantages

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Inconvénients

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Avantages

the ability to run detailed data reports is a great feature that i utilize daily. i have used jde and sap in the past and there is a little learning curve with them all. the ease of use for the smart reports is probably one of the better features.

Inconvénients

having only 1 window open per license. maintenance connection needs to be dependent on either ip address, mac address, or network user. having to occupy multiple licenses to have multiple instances open is very inconvenient and not very cost effective.

Avantages

Ease of use, very intuitive, Tech can be trained in a short period of time.

Inconvénients

Fields can not be moved around or change from tab to tab.

Avantages

Very intuitive and user friendly. Data and statistics are a huge plus so the maintenance can be more accurately represented.

Inconvénients

Few ui bugs that need attention. Mainly minor annoyances but still affect quality of life usage.

Avantages

It’s over all ease of use and attention to details that’s are needed.

Inconvénients

Making a report is a bit time consuming but honestly that may be my inexperience with building those.

Avantages

Ease of navigations , ability to upload prints, manuals and pictures.

Inconvénients

Reporting is not easy

Avantages

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Inconvénients

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

Avantages

1. Customer service is fantastic
2. User friendly
3. Easy to manipulate the data
4. Reporting is great, lots of options
5. Customizable to the user
6. Mobile friendly application

Inconvénients

N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.

Avantages

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.
The ability to write rules adds even more flexibility and work automation to the software.
Attaching more than one asset to a work order and the ability to use data hub is very important to us.
The ability for procedures to update asset specs is another biggy

Inconvénients

The integration with GIS...it's weak.
Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense
The process of adding more than one asset needs to be improved
Enter time needs to be more flexible - more fields

Avantages

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Inconvénients

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

Avantages

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Inconvénients

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Avantages

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Inconvénients

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

Avantages

This software has options to do most everything. We use this not only for maintenance but we do P.O. and work orders for purchasing and procurement. We also now store doc control through this and keep track of receiving/accounting for both USD and CAD.

Inconvénients

The only thing they could add would be a payment portal. Then you could purchase to pay and house everything in one place.

Avantages

We are able to quickly get and understand the needs of the residents to give them a quicker and better result of their needs.

Inconvénients

The overload of information and reports that can be generated by Maintenance Connection can be overwhelming. There are so many options for reports, you can lose yourself in reports sometimes. But, you need them there because everyone is looking for other options.

Avantages

I like that it follows a linear approach to having work orders and PMs and the asset tree.

Inconvénients

It is difficult to get the results i am looking for when using reports. It also makes it difficult to amend certain things. Our program needs restructured and that daunting task is not something i am looking forward to.

Avantages

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

Inconvénients

There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.

Avantages

Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

Inconvénients

I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Avantages

The interaction between modules is clean and easy to develop from an implementation point of view. Once you get the base tables built expansion of the system is easy. The reporting systems in relatively easy to use but in some cases a knowledge of SQL is required.

Inconvénients

The inability to redefine the work order hard copy. The fact that some SQL knowledge is required for the report writer it improve upon some of the base reports to build a more detailed report.

Avantages

easy to use and teachable to employees! It has a lot of modules that are very helpful and the history of assets are such a plus. Scanning parts is easy and helps in our accounting procedures.

Inconvénients

The numbering of the work orders would be nice if we could have the year 17-22574 something like that to break down by year. I know there are reports but for quick reference.