Avis clients sur ADP Workforce Now

Avantages

fonctione tres bien, facile a utilisé et rapide

Inconvénients

il n'y avait pas de côté negatif, j'ai apprécié le programme

Avantages

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Inconvénients

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Avantages

I am always able to get a support person on the phone, it may mean staying on hold for up to 30-45 minutes, but I am able to speak to a live person and have my concern resolved on the call.

Inconvénients

The setup for this program was long and tedious. We were transferring from a different HR platform that had a really easy setup. It took us 4 months to get everything up and running. There was a different person assigned to each feature/function of the platform. Communication was not great during the setup process.

Avantages

Overall, this software has what you need. It is able to keep track of hours, paid time off, salaries, pay periods, benefits, etc. It has it all there in one convenient place, so it is helpful. I know many companies choose to use it because it covers all the bases.

Inconvénients

From an employee accessing their information perspective, the site is hard to navigate. All the information is eventually there, but it is not intuitive. There is a learning curve with navigating the site to find one's benefits or pay period expectations. It could be more easily set up for the consumer to learn.

Avantages

Payroll was quite the process before having an all in one system for time and attendance and payroll processing. Now it is very smooth and having all of our employee data in one place is great!!

Inconvénients

It is a more expensive option but the expandability for future growth and top rate security offset this in my opinion.

Alternatives envisagées 

Paychex Flex, Paylocity et Paycor

Pourquoi choisir ADP Workforce Now 

Needed a payroll provider after we switched to a need accounting system

Logiciel antérieur 

QuickBooks Time

Pourquoi passer à ADP Workforce Now

Pricing, features, and ability to meet needs after growth

Avantages

Dashboard for employees looks nice and gives a good overall status of pay and year to date details

Inconvénients

Hard to use overall for employees, we get a lot of complaints. Scheduling is tedious and needs to offer better calendars that are easily integrated

Avantages

I like this software because before I transferred over to this company it was all hands on deck. Workers had to go into the office to receive the paycheck and the w-2 forms

Inconvénients

They only thing I didn't like about this software was I didn't understand why it took so long for this to happen.

Avantages

What I like most about this software was that you could sign in online and get any of your paystub‘s T4 slips all in one spot was fantastic that way also because of their usually being all in one person in charge of payroll this made it much easier to control.

Inconvénients

My least favourite part of this product is that even registering is a bit of a pain especially if you don’t have the information easily recognized through your paperwork it requires a username and password your employee ID your other post policy number and you’re in there is a very basic basic software where there’s a list of your paystub

Avantages

I truly enjoy tracking my earnings and time card, as well as tracking how much of my paid time off (PTO) has been used, and to make sure it was used correctly.

Inconvénients

No much, to be honest. ADP has nearly everything that I look for when it comes to pay statements and tax information. The network does go down sometimes though, but really, who has a network that doesn't?

Avantages

In my experience of using this software for over six plus years, I have always liked how easy-to-use this software is, and appreciate how I can find what I need on the very self access friendly portal. When I have reached out for assistance it had a fast turn around for responses. What I like most is the easy navigation and convenience in retrieving any documents I need sent to my email in great timing.

Inconvénients

Though the software was still useful and I managed to figure out the error, when logging in at time it may be difficult only because I have had logins with various employment. However the password/username recovery process is simple and customer service is quick with this software. Other than this, there have not been many cons in my experience.

Avantages

The fact that it shows the basic payslip functions

Inconvénients

The breakdown of payments are not detailed enough

Avantages

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Inconvénients

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

Alternatives envisagées 

Paychex Flex

Pourquoi passer à ADP Workforce Now

ADP fulfilled more of the needs of the business.

Avantages

I like that ADP gives you complete control over all aspects of HR & Payroll within workforce now.

Inconvénients

Because it is so customizeable, there can be issues getting feaetures working or fixed. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and work on their own schedule without feedback, regular updates on progress, etc.

Alternatives envisagées 

Gusto et Homebase

Pourquoi choisir ADP Workforce Now 

Paychex was more "on rails" and didn't allow some customization that we needed. Also, their time & attendance app was terrible. I spent more time fixing time clocks than anything else.

Logiciel antérieur 

Paychex Flex

Avantages

ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress!
ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy steps.

I also applaud the implementation team for making the initial transition/conversion process painless. The team was knowledgeable and familial with transferring my previous software program data into ADP Workforce Now with ease. The team knew exactly how transfer my historical data perfectly!

Additionally, as a small business owner, I find the legal recommendations invaluable! The legal team is very responsive, knowledgeable, and assists in protecting my business from potential legal consequences.

Inconvénients

I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.

Alternatives envisagées 

QuickBooks Payroll

Pourquoi choisir ADP Workforce Now 

ADP Workforce Now was highly recommended from a colleague. My previous company made a few too many errors. The paychecks had to be reprinted which delayed receiving the paychecks on many paydays.

Pourquoi passer à ADP Workforce Now

ADP Workforce Now had/has an excellent reputation in the payroll industry. The sales person was highly knowledgeable and trained in using the product. And, more importantly, my colleagues were satisfied using ADP Workforce Now software program and highly recommended it.

Avantages

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

Inconvénients

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

Avantages

Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how easy all your info is to access. The best part about ADP is that despite being issued new log in credentials with every employer who uses this program (usually the company email I am assigned once hired) all my previous ADP accounts synched with my new job and literally has followed me from place to place. I was concerned that with each new employer and subsequently the new account information, I would have countless user names and passwords spanning my lifetime from each and every job I held. WRONG! This program is great... their app even is better.. and it will always be with you no matter the employer.

Inconvénients

Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs

Avantages

The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).

Inconvénients

The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use.

We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain to them how to use it, when this feature should really be self-explanatory. In addition, administrators are unable to pull or print a calendar showing time off for all employees in a given time period. This seems like information that's crucial from a business perspective, but apparently if we don't pay for the Time & Attendance module, we do not get the full functionality of the PTO system. Disappointing, to say the least.

Another big disappointment is figuring out how to use this product to distribute and track company policies that require signatures, print a report with the results, etc. I'm not sure it works at all....I have been unable to figure it out, and therefore gave up on that.

Avantages

ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Inconvénients

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

Alternatives envisagées 

Dayforce HCM et Paycom

Pourquoi choisir ADP Workforce Now 

Ultipro is not as supportive and does not have the functionality of ADP.

Logiciel antérieur 

UKG Pro

Pourquoi passer à ADP Workforce Now

Previous knowledge of system and not paying for something we wouldnt use.

Avantages

ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use.

Inconvénients

The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable.

Alternatives envisagées 

BambooHR

Pourquoi passer à ADP Workforce Now

Cost and ease of use

Avantages

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Inconvénients

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Alternatives envisagées 

UKG Pro

Pourquoi passer à ADP Workforce Now

The cost of some of the software systems was quite high. They had additional functionality, but that didn't justify the cost difference.

Avantages

ADP has automated several process that used to be manual.

Inconvénients

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

Alternatives envisagées 

Paycom

Pourquoi choisir ADP Workforce Now 

CDK was sunsetting their program. ADP and CDK used to be one in the same therefore we were under the impression that ADP would have more dealership experience when it came to payroll.

Pourquoi passer à ADP Workforce Now

Again because we were under the assumption that ADP had more dealership experience when it came to payroll because they used to be a part of CDK (which is a dealership accounting software).

Avantages

The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.

Inconvénients

It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.

Alternatives envisagées 

UKG Pro

Pourquoi choisir ADP Workforce Now 

I was not part of that decision.

Logiciel antérieur 

Paylocity

Pourquoi passer à ADP Workforce Now

Management decision.

Avantages

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Inconvénients

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

Alternatives envisagées 

Workday HCM

Pourquoi choisir ADP Workforce Now 

Workday is confusing and more expensive.

Logiciel antérieur 

Workday HCM

Pourquoi passer à ADP Workforce Now

Value and ease of use.

Avantages

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc.
This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service.
It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately.
The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application.
The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.

Inconvénients

The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

Avantages

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
- Notifications
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Inconvénients

- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.