Avis clients sur ADP Workforce Now

Avantages

Nous apprécions la fonctionnalité et le gain de temps que cela apporte à notre organisation. J'attends avec impatience les futures mises à niveau des fonctionnalités de reporting et d'évaluation des performances.

Inconvénients

Pour profiter de la dernière réponse, l'expérience globale était assez médiocre en ce qui concerne la navigation réelle des ressources du site

Avantages

Calculs de paie– Statistiques détaillées– Gestion des ressources– Messagerie instantanée – chat– Dématérialisation– Personnalisation– Gestion de la paie

Inconvénients

Assistance en ligne (forum, tutoriels …)– Support technique (téléphone, mail, chat …)

Avantages

Simple intuitif et performant, saisissez l’occasion

Inconvénients

Tout fonctionne à la perfection il n’y a rien à redire

Avantages

fonctione tres bien, facile a utilisé et rapide

Inconvénients

il n'y avait pas de côté negatif, j'ai apprécié le programme

Avantages

Logiciel très simple et pratique surtout quand il s'agit de payer les employés

Inconvénients

Parfois difficile d'accéder à son compte et le service client est parfois lent

Avantages

C'est un système très stable avec des fonctionnalités utiles. Facile à mettre en œuvre avec un bon support technique.

Inconvénients

Il n'y a vraiment pas grand-chose à part le manque de messages d'erreur. Quand quelque chose ne va pas, il ne vous dit pas vraiment ce qui ne va pas, il est donc difficile de savoir quoi réparer.

Avantages

C'est un système fiable facile d'utilisation et avec une fonctionnalité excellente et pratique.

Inconvénients

Juste que parfois trop de publicités et des messages d'erreur.

Avantages

Les informations sont facilement disponibles

Inconvénients

La prise en main et le suivi des worflows est peu claire

Avantages

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Inconvénients

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Avantages

As someone used to have multiple jobs, to have one system that allows you to track all of your pay is crucial. ADP mobile app is one of my all time favorite app to open weekly or bimonthly, because I can see all of my pays in one place, easy to track. The app is user-friendly, you just need to setup your information one-time and then everything will fall to its place. When you open the app, your pay, federal withdrawing, etc. will appear to let let you see what have been deducted and what is your gross pay. You also have an option to display your pay or opt to hide it.

Inconvénients

I dont think I have any least favorite of ADP Workforce since this is my most favorite software to use.

Avantages

It is red - that is the only god thing about this product. It lacks the ability to segregate current work from past work, the website is always down, and the system IT people obviously have 0 concern about CX.

Inconvénients

NO and I mean NO customer support. The online system is constantly down, the phone system will not allow you to authenticate or reset two step verifications without being online (see first compliant). Constantly this software is plagued with issues and no one seems to care. Don't install it.

Avantages

ADP Workforce Now offers a wide range of reporting options. I have access to a variety of pre-built modules and fields that allow me to plug and play the data I require for each employee. We were able to update and streamline our payroll with the aid of ADP, which greatly improved both the user and practitioner experience. Payroll, leave management, benefit deductions, and timecard punching are all handled by ADP Workforce Now. The fact that it is so interwoven is nice. Although it is meant to be used out of the box rather than being able to manually customise the experience, it is still rather user-friendly.

Inconvénients

I like the new UI, but the platform's complexity makes it difficult to make it user-friendly. When so many handwritten entries are being regenerated, it is incredibly laborious and presents numerous chances for error. Their reporting function is a little difficult to use. It lists people on two separate lines if they work in two different departments in a single year. It is possible, but the resources that the person standing in for you has are severely constrained.

Avantages

I liked that you can access the timeclock remotely and in the office

Inconvénients

The remote feature was limited to a location distance, I believe the mileage was set by our employer

Avantages

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.

For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Inconvénients

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.

Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

Alternatives envisagées 

Workday HCM

Pourquoi passer à ADP Workforce Now

At the time, the name carried a good amount of weight. Not having prior experience utilizing a similar system and bringing ADP on at this time, it provided more confidence on our end to know that we were using the tool that the majority of the industry was using.

Avantages

1. An external personnel is in charge of tracking your personnel, so you are focused just in producing and selling.2. Employees know where exactly to register when they belong to our staff. Then, the administrative subjects are filtered through ADP workforce to get to know the status of every employee in particular.

Inconvénients

1. Sometimes ADP workforce have a loaded volume of queries and demands, so it makes more difficult processing our proper requests of the company.

Avantages

I like that I can access my payroll information at home through the mobile app

Inconvénients

The notification system could be a little more user friendly

Avantages

Its the easy of use as its a single portal to collaborative software that helps people plan, schedule, and execute our time as per business needs.

Inconvénients

It's a big time saver and a HR manage tool that helps us enhance employee productivity

Avantages

It's easy to use very helpful and easy access

Inconvénients

Fast working no glitches hard working it's a very good system

Avantages

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Inconvénients

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Avantages

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Inconvénients

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

Avantages

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

Inconvénients

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

Avantages

Lots of customization in reporting and accesses

Inconvénients

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

Avantages

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Inconvénients

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

Avantages

The set up of the software was fairly simple to perform. We transitioned to this HRIS software from Ceridian in the hopes it would offer more of what we were looking for in transparency with our team, tools for better personnel management to our leadership team, and overall ease of use with our employees. A large decision for us too was that we wanted to move away from paper, and ADP offered a completely paperless option which we really appreciated.

Inconvénients

While they claim to pride themselves on customer service, the ADP team have been less than helpful on multiple occasions. That's not to say this is the case for all employees, in fact, some have gone way above expectation and I am grateful for that assistance. Others, have been difficult to work with and have even gotten frustrated with myself when calling in for assistance.

Alternatives envisagées 

Dayforce HCM

Pourquoi passer à ADP Workforce Now

I chose Work Force Now because many in my network suggested it was the software of choice. After less than 2 years, I am now exploring other options that better suit my organizations needs.

Avantages

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

Inconvénients

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.