Avis clients sur SpamTitan

Avantages

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Inconvénients

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives envisagées 

Vade

Pourquoi choisir SpamTitan 

Performance, punctuality, user interface and features.

Pourquoi passer à SpamTitan

Price/features value.

Avantages

Setup was fairly easy and the techs took their time to help us understand the install process.

Inconvénients

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Alternatives envisagées 

Barracuda Email Security Gateway

Pourquoi choisir SpamTitan 

Barracuda was getting difficult to deal with, tech suppport was weakeking and pricing was through the roof.

Logiciel antérieur 

Barracuda Email Security Gateway

Pourquoi passer à SpamTitan

Simplified interface, ability to work with multi-tenants - in the cloud control.

Avantages

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Inconvénients

The following lets it down:
1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.
2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.
3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.
4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Avantages

Easy to set up and use on a daily basis.

Inconvénients

I don't have any complaints. It works well and it's easy & accurate.

Avantages

SpamTitan has advance and extra security layers that protecting my email account get penetrated or get attack from spam email. Ransomware is one of the most feared kind of emails that we really want to avoid, and this software effectively blocking any malicious email that may contain file attachment or link that may harm my computer or phone.

Inconvénients

The only point that i dislike is, there are no access to the software from other device except from my computer, as it only operating from stand-alone application for desktop. It will be more flexible if the software has web-browser, so user can access it from anywhere that internet is available.

Avantages

The product was really easy to setup and is intuitive.
It basically does exactly what it is supposed to once setup and we have not experienced any issues with the product other than from our side setting up the various bits of DNS txt correctly :-)
As expected it takes a while to learn our email patterns so initially there were some delays with some inbound emails due to Grey-listing as it waited for resends to recognise good email, this was improved by playing with initial grey list settings.
Overall we are very happy with the product and we have had no complaints from any users, which is always a plus.

Inconvénients

At this point there are no parts of the product that we are unhappy with.

Avantages

Ease of use, once set up, only minor additions/deletions needed

Inconvénients

Does not allow all attachments to be viewable in the console before release.

Avantages

They take a multi-tier approach to filtering email that keeps unwanted emails out.

Inconvénients

They provide many ways for users to manage their quarantine, allow lists, and blocklists but it could benefit from a more robust outlook plugin that makes it even simpler.

Avantages

Protecting and securing my email account from spam and spoof email has very effective using SpamTitan. It has really avoiding my inbox bombarded from uninvited email. The quarantine report and the whitelist let me to unblock the incoming email if its were falsely unblock. It has serve me well and keep a peace mind from all the spam email.

Inconvénients

One of the least thing that i like is the notification is not consistent at all. Sometimes it will notify me for a list of email that are block, and sometimes the notification won't even shown. The customer support is slow in replying ticket, and has been ignored for weeks without any response. Other than that, everything else is great.

Avantages

The software are easy to use and efficient

Inconvénients

There is a long time between the updates in the software, this is both good and bad.

Avantages

The software was great in terms of user interface and usage.

Inconvénients

The daily report of spam or something with held was to long of a delay. What killed this software for me is when our founder had a false positive email he waiting for (plane ticket) and he didnt get it till next day causing him to buy another ticket at the terminal. Our sales reps would get their reports of potential clients that had their emails blocked by the system the next day which was also very bad for us.

Avantages

-Very easy to set up. Can be done in a few hours.
-Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is.
-Reporting is fantastic

Inconvénients

The interface is a bit clunky it probably could use a GUI refresh
There are a few settings like RBLs that would be nice to be able to be set per each domain but are global.
There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

Avantages

Lots of features, really easy to install, support is fast to answer

Inconvénients

Some features are not easy to deploy / use, documentation helps, but could be more complete, at least support is friendly and fast to respond

Alternatives envisagées 

Barracuda Email Security Gateway

Pourquoi choisir SpamTitan 

Mostly price, Zerospam was not cheap to run

Pourquoi passer à SpamTitan

Features / Price

Avantages

There are several advantages of using this software. Apart from being an anti-spam filtering solution, it also serves as a temporary archiving service when you need to take your mail servers down for maintenance. You will never lose an e-mail. Great tool to have if planning an e-mail migration to a cloud provider. No more appliances and almost zero configuration apart from relocating your MX records. Highly recommended.

Inconvénients

The customer support is not that great. It always appears that you are dealing with the same person over a chat or report ticketing system. I am not so sure how many engineers are working in support but I always seem to work with the same person. It is really hard to get a remote session with an engineer, most of the time you only receive ticket replies with instructions to be followed and it feels like trial and error. Nevertheless, the software works perfectly so you rarely need to use support. It is for extremely irregular situations that you would contact support.

Avantages

Easy to implement
Great support
Month to month, no long term commitment
Has all the features I needed
Good user interfaces, both admin and general user
Little user training required

Inconvénients

Support is out of Ireland, so there is often a lag in response
Billing has been a bit difficult to sort out, 3rd party billing company
Mail logs only kept for about 30 or 45 days, I would like 6 months available

Avantages

1) virtual appliances
2) clusterable
3) support ldap/s
4) user specific CP

Inconvénients

a) does not provide reporting of how many mailboxes each domain is using in a given month - being a multitenant system and we with many clients, we lost this ability to have emailed/automated reports of how many mailboxes are active in a given month under each domain. seems easy to code and would provide value
b) really don't like how it handles aliases, treating them as unique 'accounts'
c) still has the spamassassin feel, the best of breed from back in the day was postini
d) really don't like that your appliance doesn't email us when it can't reach a downstream smtp target. sure we do snmp/wmi/pingdom monitoring for our key clients, but it's niceto have the edge system send an email/snmp trap when it cannot connect to a domain's downstream smtp server. agian, shouldn't be hard to code....

Avantages

Spamtitan is easy to use and configure if you have ever dealt with setting up any spam filtering service. It is great in particular for an ISP as it supports individual admins per domain, different authentication by domain and also supports domain groups to be able to group domains together and administer them as a group. It is very flexible in configuration and supports a lot of options. It is also as good as the Barracuda spam filters we have used in the past and is significantly cheaper.

Inconvénients

It is not as good as say Google at catching spam. Also, some tweaking needs to be done by contacting support rather than doing it yourself. Support is very responsive though.

Avantages

My inbox can get pretty busy after a long day of meetings. If I don’t manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don’t personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don’t have to deal with malicious threats.

Inconvénients

Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.

Avantages

Overal the software does a good job in stopping spam messages and there are not too many false positives. It's espicially easy to sign outgoing emails with dkim, also if you have multiple domains on your mailserver.

Inconvénients

The software looks a bit outdated, could be more modern. It's possible to authenticate agains an AD server, but I would love it if it would support smtp authentication with local username and password. We have deployed the software on our own hardware. It's logical that it's licensed against a maximum number of users. However, it was crazy expensive if we wanted to add another cluster server, while not serving more users.

Avantages

The interface is very responsive and easy to navigate. Installation was easy; regular updates are provides and also install very easily. Very few false positives.

Inconvénients

No facility for custom scoring; mail is either 'good' and passes, or is 'bad' and is rejected. Many spam filtering system have a scoring system so that when particular conditions are met (key words in a subject or msg body, country of origin, time of day, bulk mail status, destination, sending TLD, etc), a cumulative score is created to determine spam status. Would love to have SpamTitan be able to add 'Posible spam' or some such to the subject so the mail server or user filters could pick it up.

Avantages

Setup is simple. Don't need much time to understand options or features, Menus and options are easy to navigate and find. When you need support they always answer fast. Is one of those things you setup and just forget about it.

Inconvénients

System slows down quite often, nothing serious enough to regret in my case with only 110 email addresses to handle for reports and quarantine. Quarantine alerts/reports timeframes are too long even for the smallest business... I consider this its biggest flaw! as the shortest timeframe is daily. This should improve with a shorter or a programmable option offered globally and/or in a categorized list selectable by user or groups.

Avantages

No complaints from the end users means few false positives and nothing malicious has gotten through. Easy to install and the quarantine reports are clear.

Inconvénients

The admin interface is a little aged looking but it doesn't affect functionality, and the end users don't see it. The real-time logging interface is not as good on the cloud edition as the virtual device I have used in the past.

Avantages

I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Inconvénients

Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option.
When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.

Avantages

Ease of use, the high percentage of spam caught the first time!

Inconvénients

It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

Avantages

We like the spam filtering and the way users can interact to administer their queue.

Inconvénients

Some of the functionalities are difficult to configure and administer. The design of the interface is not intuitive and bit outdated. Perhaps a revamp to make it more intuitive for average administrators (the ones not specialized in security) would help. Documentation should also be reviewed and easily available.