Avis clients sur Podium

Avantages

C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande

Inconvénients

Je trouve que ce logiciel devrait être disponible dans tous les pays

Avantages

Podium est un logiciel qui est vraiment très efficace dans la gestion des ventes des articles
C'est recommandé pour tous

Inconvénients

Je n'ai rien trouvé d'anormal pour le moment

Avantages

Podium est un logiciel très intéressant pour la gestion clientèle et qui permet également de gagner du temps, les planification et les paiements en simplicité

Inconvénients

Podium à une grande avantage pour la gestion des messagerie mais pas disponible dans tout les pays

Avantages

Un très bon produit de gestion des interactions avec une meilleure solution et une fonctionnalités modernes très performant et simple à utiliser. Et facile également la gestion des messageries.

Inconvénients

C'est un très bon produit pour la gestion et de messagerie électronique. Je ne reproche rien mais dommage c'est pas disponible pour tout pays.

Avantages

Un très bon produit pour le traitement des paiements très performant et facile à utiliser avec une qualité d'interface très satisfaite. Très sympa et avec une bonne fonctionnalités tellements innovantes et efficace.

Inconvénients

Je n'ai aucun problème avec ce produit . Je souhaite que Podium soit disponible pour tout les pays

Avantages

Podium c'est un meilleur produit de gestion des interventions et très simple à utiliser avec une bonne qualité d'interface et efficace pour accompagner les entreprises à plus générer des rapports sur les sites. Je le recommande

Inconvénients

C'est très simple et rapide. Je réclame qu'il soit disponible pour tout pays

Avantages

Podium est un logiciel qui assure la bonne gestion du clientèle et vous permet de gagner un peu plus de temps et facilite aussi la planificationVivement recommandé

Inconvénients

Je constate que ce logiciel doit être utilisable dans tous les pays

Avantages

Podium est un logiciel de traitement satisfaisant qui facilite les interactions entre les différentes entreprises et leur clientèle

Inconvénients

C'est un très bon logiciel mais pas disponible dans tout les pays

Avantages

It is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.

Inconvénients

It is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.

Avantages

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Inconvénients

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Avantages

The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.

Inconvénients

The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did.

While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent.

The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.

Avantages

I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

Inconvénients

I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

Alternatives envisagées 

Meta for Business et Weave

Pourquoi passer à Podium

Podium encompasses the messaging aspect of our website, inquiries from Facebook, text messages to our company phone number and reviews from multiple websites. There was no other software that offered an encompassing package like Podium for the price that we are paying.

Avantages

Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.

Inconvénients

Very expensive. We loved the product but not the price.

Alternatives envisagées 

Broadly

Pourquoi choisir Podium 

Podium was very expensive

Logiciel antérieur 

Broadly

Pourquoi passer à Podium

We cancelled to additional fees and rising prices.

Avantages

The only thing is that you can reply to reviews easy. But for a cost.

Inconvénients

Phone service is just horrble dont reccomend them.

Avantages

It's good for getting customer reviews (sometimes) and has lots of features

Inconvénients

They throw you to the wolves. You have to get everything figured out yourself. Communication is a huge issue. We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite me contacting support and calling in, saying I am the main point of contact. They were sending emails to a non existent inbox. Half of the things we were paying for did not work. Things weren't set up, and nobody told us, or how to do it. Today I got a 16 step instructions document from a rep, with no help. Sometimes it takes a week to hear back from anyone.

Alternatives envisagées 

Birdeye

Pourquoi passer à Podium

It was already set up when I started this position and job

Avantages

The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Inconvénients

I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

Alternatives envisagées 

Broadly et Birdeye

Pourquoi passer à Podium

Price and features best matched our needs and staff were incredibly helpful.

Avantages

I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

Inconvénients

The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.

Alternatives envisagées 

Swell

Pourquoi passer à Podium

Swell was cheaper and had some very attractive options. Honestly, the only reson we didn't switch is because changing products amid a pandemic was something we didn't think would be wise to inflict on our team.

Avantages

I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.

Inconvénients

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

Avantages

The SMS service, But hey we all have phone anyhow.!

Inconvénients

Everything, The after sales service and support is shocking, The app doesn't always work, leads dont always come through costing me $ and hurting my reputation. I find it faster and easier to just use social media.

Avantages

Podium is AWESOME!! We use it daily to text with our customers who love to communicate via text messages. With every employee having it up throughout the day any one of us can quickly respond to our customers texts and if it's after hours you can set an automatic reply text message that says we are not open at this time so they know someone will get back with them ASAP. It makes it so much easier texting on the PC than on your phone and it uses your company's phone number so you can just tell your customers to call OR text our number. For those who do prefer using their phone to text, Podium has an app that is absolutely awesome too! You will get push notifications on your phone whenever a customer texts or notifications for anything else in the app. You can send customer links and photos easily with Podium. Another great tool is you can direct message or have group chats with your coworkers in Podium. Podium has helped us tremendously with our company reviews too!! Allowing us to set up templates that text our customers once their project is completed asking them to rate us on a scale of 1-10 and texting them links to where they can leave a review online if they wish too. I know Podium also has a function where you can send an invoice amount text to your customers and have them pay via that link but we have not used this feature yet. Podium is awesome and has definitely made operations A LOT easier for our company.

Inconvénients

There isn't really anything we don't like about Podium!

Avantages

All in one interface, mostly seamless communication portal, partial functionality standalone app.

Inconvénients

Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.

Avantages

The program worked great and did it's job as advertised

Inconvénients

This company is anti-gun. They suddenly changed this policy after 2 years of use and now we have to find another company to offer these service. They gave us 1 week to get off their platform with no notice of the change in their policy, or retro active support since we have been using their product for years.Would not recommend a company that will just kick you off with the level of integration this company has with your systems.

Avantages

There’s a lot of companies out there that have products for our digits age but I’ve found one in Podium that is useful. I do all reputation management for the Automotive group I work for and it’s incredibly easy to manager because of Podium. I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores. Lots of other benefits but this is the one I love most. We want to be in direct contact with all our customers and this tool makes it easy.

Inconvénients

I can’t really think of something I don’t like. The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages.

Avantages

This program allows our customers to contact us via text and vice versa, which is increasing the preferred method of communication for our clientele. It allows us to store communications, assign conversations to employees, and ask homeowners for reviews on social media. The review request feature seamlessly links to our preferred review methods, so there is little effort needed on behalf of the homeowners. We have increased the number of reviews on our Google page by 100% since using Podium.

Inconvénients

There is not currently the ability to create private conversations between staff and outside parties, it would be nice to have ways to separate conversations by department, with options to reassign by an administrator.

Avantages

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding. Requesting reviews is just a click away as well, and customers are able to choose where they would like to leave a review, which our customers truly appreciate.

Inconvénients

I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great.