Avis clients sur Veevart

Avantages

More than anything, the customer service Veevart provides is second to none. We have asked for several new features to be put into development and they always jump to accommodate. If you need to speak with someone directly, there is no need to sit on the phone listening to hold music, as your personal contact will always be there to help.

Inconvénients

No software is perfect, and of course there are always things that can be improved. We are looking forward to Veevart's upcoming updates to gala management, discount code limits, and even some of the functionalities that we specifically requested like ticketing add-ons.

Avantages

The customer service and support team is highly responsive and knowledgeable, providing a personalized experience. Instead of ticket numbers, menu selections, or outsourced support, you get direct communication with someone who is familiar with your business.

Inconvénients

For those new to Salesforce, the implementation process can be overwhelming. The VeeVart team provided hands-on assistance throughout our onboarding and offered detailed guidance. However, I would recommend additional SalesForce training prior to starting the process.

Avantages

it is easy to use plus you can have the world experience just by using this app

Inconvénients

it cant load quickly in mobile phone which don't use latest systems

Avantages

Veevart has delivered outstanding customer service that has significantly enhanced the efficiency of our POS system. Their attentive and knowledgeable support team provided personalized solutions that streamlined our transactions and improved overall operational flow. This upgrade has not only saved us time but has also elevated our customer interactions, making every process smoother and more user-friendly. We're deeply appreciative of the professionalism and expertise Veevart brings to our daily operations.

Inconvénients

After a thorough evaluation and consistent use of Veevart's services, we are pleased to report that we have not encountered any significant drawbacks. Their system and support have seamlessly integrated with our operations, fulfilling all our expectations without any notable issues.

Avantages

Overall simple design makes it concise and more intuitive to navigate.
Our weekly training cadence and pace was perfect.
Migration transitioned smoothly.
Integrates with Quickbook.
Membership process is easy to use. The digital cards has enabled efficiency, sustainability, and instant turnaround for our members.
Dashboards are a fantastic feature, easily customizable charts.
The rental and grant management system was a bonus, which was lacking in our last CRM.

Inconvénients

Digital cards have space constraints which limits branding.
Some features, like backdating payments, lack seamlessness. The support team is working on a solution.
Would like to house all communications to the support team into a portal to help organize and track status of requests or Q&A.

Avantages

I utilize this software for its Fundraising and Ticketing platforms and I've consistently been impressed by Veevart's user-friendly, intuitive format. Running reports is a breeze and anytime I have a question I hear back from our representative within the day, if not within a few minutes! They have worked with our website maintenance team and staff members to implement sales functions and everyone has nothing but great things to say about their customer service. The Veevart team has been adapting constantly throughout the pandemic situation and are offering options that help make it easier for nonprofits to get the information they most need. i.e. creating new routes for autopayment. I highly recommend this software!

Inconvénients

The only feature we could use right now is the ability to offer autopayment options for all memberships, and Veevart is already working on making that a reality in a couple months.

Avantages

By integrating our contact management system with our point of sale and membership/program registration systems, Veevart has simplified and streamlined our registration process and made those streamlined processes much more straightforward and easy for our staff to enact.

Inconvénients

Veevart is extremely large and complex, and our staff are struggling with the fact that sometimes they need to let the Veevart staff take over and implement something through the backend, because we just don't have the information needed to do it ourselves.

Avantages

Reports are a great way to track inventory and to visualize different areas for growth. The ability to change the organization of different objects is also incredibly useful, if a little daunting, because there's limitless amount of customization available.

Inconvénients

For an inventory management system / CRM designed for art galleries and museums, there are a lot of opportunities for improvement in how images are organized and displayed. I'm surprised there aren't different image functionalities or more control over primary images and detail images, for example. The fact that images are warped to fit a square in list views is especially chaotic.

The application also has a lot of potential for task management, except that there isn't a way to mark messages as read/unread - this makes it much harder to track communications and easier for things to fall between the cracks.

Avantages

The customer service has been excellent and the implementation was extremely detailed. We met over 6 months weekly to discuss the plan and setup. Very few companies I've found are that customer orientated.

Inconvénients

SalesForce is never easy no matter how easy it seems.

Avantages

Cusromer Service is hands down the best!

Inconvénients

I wish i had more options to export reports to excel/numbers and build templates on my side.

Avantages

I love the Dashboards! They give you the ability to take in a lot of information at once. Also beneficial, is the full integration of all our contacts' information, including the events they have attended, donations they have made over time, whether or not they are members, how frequently they visit, museum store items they have purchased, etc. Probably the most impressive aspect of Veevart is their customer support. They have helped us make our events and products more available and easy to review. Our visitors can make donations in a number of readily available ways. Our tickets are adaptable to changes in visitor's plans and our online presence is streamlined and easy to use.

Inconvénients

There is a big learning curve--especially for employees not familiar with using a complex, online database. However, the support is always available, friendly and useful.

Avantages

The support team. When the museum switched to Veevart there was a lot of assistance from customer support and the developers. If the museum has any issues or questions our case manager will respond to requests within 24 hours, but usually less. If we want to see something implemented the development team will explore the request and either make the changes or suggest alternative options. If we would like to learn something or have more in depth questions, the case manager is available to meet up via Zoom with a high degree of availability. While the location(s) of the Veevart team might not be local, there has never been any issues connecting with them as if they were next door.

Inconvénients

The learning curve. It took a while to learn how to use it to it's full potential and we're still learning. But as mentioned in the pros comment, the support team is ready and capable of solving most problems

Avantages

Veevart makes it easy to integrate all aspects of the Museum into one contact database. For example, people who donate through our website, who reserve timed tickets, and who buy items from our store can all be linked to the Veevart platform. It provides one consolidated place for all visitor information (their contact information, how much they have donated over the years, how many times they have visited, what they have purchased, etc.). The reports are also incredibly useful.

Inconvénients

The Veevart team had never done a transfer from Donorperfect (our old donor database) which caused some challenges with the way information appeared on the other end, but they did all the work and were very diligent about doing it in a timely manner.

Avantages

The elements I like most about Veevart, are the wide range of products Veevart offers, and most importantly the amazing customer service our representative [sensitive content hidden] provides.

Inconvénients

The thing I like least about Veevart is the fact that we are limited to Square and Stripe POS systems.

Avantages

The process with integration was seamless

Inconvénients

Initially, the system seemed a little difficult, simply because I've never worked with a non-profit software that produce the quality and details Veevart offers.

Avantages

We like that is is built on the Salesforce platform so that all of our programs, projects, and data is all stored in one location. Also, the Veevart team is super responsive and can either help us create a solution or has one already rolled out.

Inconvénients

It is extremely robust- so sometimes it can a be a little overwhelming, but there is always helpful support just a video chat away!

Avantages

The feature that we like most about the software is the amount of customer service. Their team is amazing and have great communication when working with the product. They have the same goals as the company, to make the best website for the client and the ease of communication does not lack in the slightest.

Inconvénients

The UX/UI design on the user interface could be made easier to function for the admin using the site, sometimes its hard to follow. The dimensions listing should be switched for the art pieces (not widthx height) and we find the occasional typo. These are all minor in the long run, and the customer service outweighs the cons completely.

Avantages

Veevart is the only software that fully caters to our bespoke company needs. As an art advisory, we needed a secure cloud-based platform to capture and store all of our client and sales data. Veevart goes above and beyond any normal CRM system and has transformed the way our business works. Being fully-customisable and offering great reporting tools makes Veevart such an effective means for gleaning data and enabling our business to grow. The team are utterly fantastic and always on hand to answer our questions and help us develop the system as our business evolves. We haven't looked back

Inconvénients

Not applicable!

Avantages

I loved the idea to base our backoffice linked to the website and CRM as powerful as Salesforces.
Veevart team was very efficient and always quick to answer our requests.
I strongly recommend Veevart !

Inconvénients

Ipad /Android application still need to be closest to our needs. Also Quickbook integration will be our next request.... I know Veevart will work on it

Avantages

Museum Ticketing, Events, Donor Engagement, Collections Management, are streamlined and very easy to use.

Inconvénients

We have not used the gift shop inventory yet. But we will be utilizing that in the future.

Avantages

The system is very easy to use and makes your business much easier as well faster.
You save a lots of time in order to automate most of the office processes.

Inconvénients

It takes some time to set up the software the perfect way for your personal needs.

Avantages

How versatile it is ! I can use it easily ! i can not only create databases but individual artist profiles. I like being able to edit individual artist profiles. I like to add current picture to their profile to keep it updated. I am not a sales force expert and yet i could still use this software. It is perfect for what we want to do.

Inconvénients

Really none ! I do not have any complaints about this software. I like the user friendliness and how i can create new profiles.

Avantages

The software is an incredibly powerful insights tool, and is relatively easy to use. There are so many ways of pulling data that it can be overwhelming, but it is beautiful to be abel to see it all in one place. Antonio and his team are absolute machines, and are always prepared to go the extra mile for their customers.

Inconvénients

As mentioned, the sheer amount of data and tools can be overwhelming, but that is a good problem to have.

Avantages

Amazing customer support and 1-on-1 integration. Their team is constantly finding ways to help us to best use the program and utilize its fullest capabilities to our advantage. The ways that the system can be configured to the gallery's benefit are endless.

Inconvénients

Certain custom documents are add ons.