Avis clients sur XCALLY

Avantages

Xcally est un logiciel très simple à utiliser Il est bien structuré et l'accès au fichie sont bien facile très fiable et sécurisé

Inconvénients

J'apprécie pas l'aspect de xcally c'est un peu simple a mon goût Il faut revoir tout ça

Avantages

C'est simple et facile à mettre en place, C'est un logiciel ergonomique et bien structuré et de plus l'accès à la fiche client est aisé.

Inconvénients

Honnêtement , il n'y a rien que je n'ai apprécié, j'ai donc plutôt été satisfait

Avantages

Un outil qui permet de sauvegarder des appels d'enregistrer aussi

Inconvénients

Xcally ne donne pas la possibilité d'avoir les sauvegardes en temps voulu

Avantages

L'ergonomie, sa structure, le fait que tout soit sur une seule et meme barre de communication. L'accès facile à la fiche client. La simplicité d'utilisation.

Inconvénients

Pour le moment je n'ai rien à dire. J'attends la vidéo et l'IA.

Avantages

Very easy to use and stable with great support.

Inconvénients

flexibility and great features. I like every inch of this application.

Alternatives envisagées 

Avantages

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Inconvénients

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Avantages

It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.

Inconvénients

Open channels. This feature will make this software rich in solutions

Avantages

Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.

Inconvénients

Open channel - Line, Open channel - Facebook

Avantages

- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money

Inconvénients

- Not many

Avantages

- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Inconvénients

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

Avantages

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Inconvénients

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

Avantages

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Inconvénients

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Avantages

easy install, setup, management. friendly UI.

Inconvénients

problem with performance for old install.

Avantages

The user interfaces is the easiest think

Inconvénients

Nothing particularly, the platform is very useful and friendly

Avantages

Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.

Inconvénients

Some features like agent to agent recording not available.

Avantages

Its architecture and flexibility allow it to adapt to different customer requirements.

Inconvénients

Only has native WhatsApp integration with Twilio.

Avantages

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Inconvénients

I don't find any important aspect of the software that i don't like

Avantages

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Inconvénients

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Avantages

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Inconvénients

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Avantages

Can be customised to your specific needs
Considering what you get in terms of features, and what you pay - it is a bargain
My team and supervisors love it!

Inconvénients

Nothing comes to mind. Really pleased with the product

Avantages

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Inconvénients

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Avantages

Multi-channel integration
Multiplatform clients
Modern UI look and feel
Extensible and CRM integrated via APIs
Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Inconvénients

No automatic upgrade, it​ requires to be triggered via UI manually.

Avantages

It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Inconvénients

There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Avantages

Build custom reports with MySQL queries on the GUI
Graphical call flow editor
Easy to use GUI
Asterisk based
Allows remote agents to use web browser as phone (WebRTC)

Avantages

A lot of functions very useful for our business

Inconvénients

Add more features to phonebar to improve agent functionality