Avis clients sur UpKeep

Avantages

UpKeep un logiciel qui permet rassembler ses oeuvres au même endroit

Inconvénients

Ce logiciel ne peut qu'être bien fonctionner sur des PC de générations avancées.

Avantages

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Inconvénients

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Avantages

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Inconvénients

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

Alternatives envisagées 

IFS Cloud

Pourquoi choisir UpKeep 

We made the switch because we needed a robust application that were able to track our assets and work with our ERP.

Logiciel antérieur 

IFS Cloud

Pourquoi passer à UpKeep

We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest.

Avantages

I get to easily integrate other software to make my use of UpKeep seamless. I also like that I can use the preventive scheduling feature which saves us a lot of cost since our assets are well maintained.

Inconvénients

For someone who hasn't really used any asset management or inventory management software, it might be difficult to navigate the website. But after a while, you get used to it. Adoption is easier if you have used similar software before

Avantages

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Inconvénients

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Avantages

It is simple to use and very efficient in keeping track of your assets and work orders. Its task scheduling feature is very useful. Its request and approval features are also very impressive and helped in promoting the efficiency of our maintenance team.

Inconvénients

Recurring task cannot be changed once scheduled before the completion time which is not at all a desired feature.

Avantages

the software is so simple and effective to use in big business, i like its way to put things for maintenance and this simplifies my work at company

Inconvénients

sometimes there is issue of connections mostly with poor network

Avantages

for sure i like the cmms feature which is efficient for management system maintenance and this have eased work flow process in the company, its very easy to use with good interface

Inconvénients

for now nothing i dislike about the software, its working well for us and we recommend it to others who would wish to use

Avantages

with this software/application am able to communicate with technical team while in the filed without waiting for them to come back and an issue is sorted out, it has simplified work flow processes. I like it its so easy to use and to install on staff phones

Inconvénients

its too slow when uploading some work orders for the team

Avantages

i like the software, its easy to use,it organizes information once they are put in order for effective decision making, i like the order feature for integration with other software

Inconvénients

it takes alot of time to down load and upload documents and photos which delays some work to be done and in the process some data may be lost

Avantages

Very easy to use simple software that helps me keep my business running.

Inconvénients

A little bit expensive, but well worth the cost it is very easy to use and very simple for clients.

Avantages

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Inconvénients

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

Alternatives envisagées 

IBM Maximo Application Suite, eMaint CMMS et Fiix

Pourquoi passer à UpKeep

Low cost, low barrier to entry, and the ease of hitting the ground running (fast) is why we've gone with, and are going to continue with, UpKeep.

Avantages

Ease of use, end users have no issues 99% of the time.

Inconvénients

Maybe add comments section for assignee to comment on work order once completed

Avantages

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Inconvénients

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Avantages

The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.

Inconvénients

I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.

Alternatives envisagées 

Fiix

Pourquoi passer à UpKeep

The iPhone application and price

Avantages

The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people.
They also have excellent training videos which help end-user to get started with minimum learning curve.

Inconvénients

The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.

Avantages

The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.

Inconvénients

It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.

Avantages

The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there.

Inconvénients

Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that.

Avantages

What I like most is how intuitive and user friendly the system is.

Inconvénients

There are a few limitations that the system has, such as limited levels of hierarchy, but what is great is that they are receptive to feedback and are making revisions to their system based on customer need.

Avantages

I like that the system can be updated when a service has been provided, when the service crew remembers to update the system.
Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing.
upkeep allows photos and written info for the services completed that day.

Inconvénients

The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day.
Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
Upkeep only allows a few photos to be entered in to the system.
Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....

Avantages

For my line of business this is simple effective and efficient. The support is second to none. We could not do without UpKeep.

Inconvénients

Nothing. There was nothing we don't like about it.

Avantages

It makes keeping up with work orders much more efficient, the tech can enter what he is doing as he does it. It is also a great help with costs and inventory. Plus, the record keeping part of all the maintenance that has been done on a vehicle, the parts used and the cost are very helpful. Being able to scan barcodes of inventory makes it easier to keep up when deliveries of parts arrive. Great tool!

Inconvénients

It does require a little bit of a learning curve to find things on the computer app versus the ipad app.

Avantages

How easy it is to use and allows us to track the progress of all work orders, whether we handle in house or involve an outside contractor.

Inconvénients

Wish you would add one simple feature- a place to add an email address or two. Although we encourage our leaders and managers to enter the maintenance requests in the system, we have times where we enter them and then they are not aware of the progress because they are not part of the email updates.

Avantages

Modern, mobile, feature rich, easy to use, non-profit discount, support, documentation, new features, request portal, scalable. After purchasing our first property we needed a CMMS that would grow with our organization. Upkeep is a modern mobile CMMS that provides deep functionality and scalability.

Inconvénients

The business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I'm the only user, it doesn't make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I'm evaluating other options already.

Avantages

UpKeep is a lightweight CMMS solution that is accessible via web browser or dedicated Android and iOS apps. It is easy to tell that UpKeep was built with a mobile-first viewpoint. This is when comparing to other CMMS solutions that have been adapted from desktop to mobile.

This mobile-first outlook makes UpKeep extremely user friendly. The ease of use allows our maintenance techs to prioritize, dispatch, update, and complete work orders from the shop floor on their mobile devices.

It is pretty quick to add work orders and tie the to specific assets. PM is a large part of our maintenance program and UpKeep's PM system is straightforward and simple without lacking depth.

Inconvénients

Being a lighter-weight software solution, I feel there is a small sacrifice between depth of the solution and ease of use (and price). UpKeep is very affordable but I would like to see more connections and options, especially when linking Assets to Repeat (PM) Work Orders.