Avis clients sur Vagaro

Avantages

La fonctionnalité de planification des rendez-vous est exceptionnelle. Nos clients peuvent désormais prendre des rendez-vous en ligne en toute simplicité, ce qui a réduit le temps que nous consacrions autrefois aux appels téléphoniques. Les rappels automatiques par e-mail et SMS ont également aidé à réduire les rendez-vous manqués.La gestion des clients est également grandement simplifiée grâce à Vagaro. Nous pouvons suivre les préférences de nos clients, leurs historiques de rendez-vous et même leurs anniversaires, ce qui nous permet d’offrir un service plus personnalisé.Mais ce qui nous a vraiment impressionnés, c’est la facilité avec laquelle nous pouvons traiter les paiements. Les fonctionnalités de paiement en ligne sont fluides et sécurisées, et cela a considérablement réduit les files d’attente à la caisse.Enfin, les outils de marketing de Vagaro ont renforcé notre présence en ligne. Les campagnes de courriels ciblées et les promotions spéciales ont aidé à attirer de nouveaux clients et à fidéliser les anciens.En résumé, Vagaro est bien plus qu’une simple plateforme de gestion – c’est un partenaire essentiel pour toute entreprise du secteur de la beauté. Elle nous a permis de gagner du temps, d’augmenter notre clientèle et d’améliorer l’expérience globale de nos clients. Je recommande vivement Vagaro à tous les propriétaires de salons de beauté qui cherchent à améliorer leur efficacité opérationnelle et à offrir un service de qualité.

Inconvénients

En tant que professionnel de la beauté et du bien-être, j’apprécie les fonctionnalités complètes de gestion d’entreprise offertes par Vagaro. Cependant, j’ai remarqué qu’il y a une courbe d’apprentissage initiale pour maîtriser ses fonctionnalités, et j’ai noté des coûts qui peuvent sembler élevés ainsi qu’une personnalisation limitée. Malgré cela, je trouve que les options d’inscription en ligne, de gestion des présences et de réservation simplifient la planification et l’interaction avec mes clients

Avantages

Vagaro est un Platforms de simples utilisation Les promotions spéciales m'ont aidé à gagner bla visibilité de plusieurs clients et je me suis développer d'un coup Elle m'a permis de gagner plus de temps Il y a d'expérience dans cet logiciel et aussi le performance est juste parfait et les fonctionnalités très efficace

Inconvénients

Pour moi je trouve les options Sont pas bien à cerner Les coûts sont des fois élevé J'aimerais aussi qu'on ajoute au logiciel des fonctionnalités complémentaire

Avantages

ses qualités en matière de gestion des communauté

Inconvénients

jusque la je ne pas encore constaté ses points faibles

Avantages

C'est un logiciel que j'affectionne particulièrement a cause de simplicité et de sa capacité d'adaptation

Inconvénients

Pour l'instant rien a signaler de côté négatif

Avantages

Il existe de nombreuses fonctionnalités complémentaires optionnelles. Cela nous permet de faire des choses comme ajouter des formulaires, accepter le paiement et avoir une liste d'attente. Ce sont des fonctionnalités super utiles et il est bon de savoir si nous n'en avons pas besoin

Inconvénients

Je souhaite vraiment que le logiciel ait une fonctionnalité complémentaire. Je n'aime pas avoir à intégrer les modules complémentaires dans mes services réels, car cela place le module complémentaire en tant que rendez-vous planifié séparé. L'autre

Avantages

J'aime le fait que les clients peuvent prendre rendez vous à tout moment. Ce qui booste notre rendement.

Inconvénients

Il bug un peu, veillez régler cet aspect.

Avantages

La planification en temps réel de Vagaro est très satisfaisant

Inconvénients

L'accès mobile et la gestion des données clients doivent être améliorés

Avantages

Vagaro est un logiciel de salon facile à utiliser et permet le traitement des paiements, la gestion de la clientèle et des employés avec des fonctionnalités fiable.

Inconvénients

Certains fonctionnalités peuvent être amélioré pour une meilleure utilisation.

Avantages

L'aceuille il sont si spede et plus relaisse et très motiver a vous satisfaire

Inconvénients

La lanterne parfois d' acces au fonctionnalité

Avantages

Très facile à utiliser pour les rappels de dates Une gestion facile des jours fériés

Inconvénients

Une fois la maîtrise tout va bienPas de problème pour le moment

Avantages

Le fait que grâce à ce logiciel ma salle de sport a eu plus d'opportunité et le client

Inconvénients

Dans ce logiciel ce qui m'a dit plus c'est le prix en effet je le trouve trop élevé

Avantages

On peut utiliser assez facile Avec une prise en main rapide

Inconvénients

Je n’ai pas remarquer grand chose pour l’instant

Avantages

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Inconvénients

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Avantages

The ease of use, it wasn’t a headache trying to use the program.

Inconvénients

I haven’t had the chance to dislike anything about Vagaro just yet.

Avantages

Vagaro is a salon, spa, and fitness business management platform. Some pros of using Vagaro include its user-friendly interface, appointment scheduling features, online booking capabilities, marketing tools, and customer management options. It can help businesses streamline operations and improve customer engagement.

Inconvénients

Vagaro offers user-friendly features like appointment scheduling and online booking, but potential drawbacks include its cost, learning curve, limited customization, dependency on internet, mixed customer support experiences, integration challenges, and the possibility of overwhelming features for some businesses.

Avantages

The POS system seems to work okay, for the most part. Appt setting also seems to work okay.

Inconvénients

Integration with QuickBooks is a joke!! It has not worked for the entire 1.5 years we have been with Vagaro, regardless of the number of emails, texts, chats, phone calls I have had with support and the amount of data and information I have provided to them in order to address the issue and prove that the integration is not functioning properly. We cannot trust any of the data coming from Vagaro as it simply does not match their own information!! We have paid the $30/mo integration fees for months and months, yet Vagaro has never provided us with data that appears to be even close to accurate in any stretch of the imagination! My suggestion? Look for another platform if you intend to use QuickBooks for your accounting integration platform. If you are using another platform, I would strongly suggest that you investigate the capabilities and do your homework and seek out user reviews before selecting Vagaro for anything other than a straight POS and appointment management system.

Avantages

I have been using Vagaro for well over twelve years. They have come so far in the features they offer. What I think is pretty amazing is their ability to respond and implement user feature requests. All of their features are user friendly and the support chats are easy to use and provide answers to solve any issues or questions you have.

Inconvénients

There are a few fine details in the email marketing campaigns that need to be updates such as customizing the automations a bit more. In particular, I'd like automated emails to go our every year to my clients rather than the option maxing out at six months. Other than that, we still love Vagaro.

Alternatives envisagées 

Boulevard et Acuity Scheduling

Pourquoi choisir Vagaro 

The system we were using was cumbersome, outdated and didn't meet our needs at all or where we were headed as a company.

Pourquoi passer à Vagaro

Their conversion process was rediculous their features weren't as good and their prices for better features weren't worth it.

Avantages

I really like how easy it is to run my business from anywhere, being a busy person, having the ability to schedule and schedule appointments on my computer or phone has been a game changer. It doesn't matter if I'm at home or even on the road, I can access my calendar and see my entire schedule at a glance. This allows me to optimize my time and make the most of my day.

Inconvénients

Sometimes the platform may experience some slowness or delay in loading and this can be a bit frustrating, especially when I'm trying to multitask quickly. It's important to note that this doesn't happen often and doesn't significantly affect my overall experience.

Avantages

I can search for services and get a variety of options for businesses. From there I can see reviews, prices, and availability to then schedule.

Inconvénients

I have not had an issue with this software.

Avantages

Love that the portal is integrated with the provider's full menu. It would be cute if it was the actual menu of offerings with the providers branding and brand vibe.

Inconvénients

I wish I didn't have to pick appointments by week and that I could instead see by month. Secondly, it would be nice to show what's already blocked out by not allowing a click, instead of just saying "no appointments available go to next", don't allow me to see what's not there.

Avantages

extremely simple and easy to use! the entire app is very user friendly and easy to navigate

Inconvénients

nothing. i love the app and how easy it is to use and schedule

Avantages

The ease of making an appointment at a salon or spa

Inconvénients

Can be kind of glitchy on my phone and it's not very desktop friendly.

Avantages

The system is very easy to use and implement, the adjustment time was minimal after we got everyone traiined

Inconvénients

there was a bit of lag time in implementing changes, but aside from the typical lag of technology it was minimal

Avantages

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Inconvénients

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Alternatives envisagées 

Square Appointments

Pourquoi choisir Vagaro 

MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.

Pourquoi passer à Vagaro

I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.

Avantages

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

Inconvénients

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.