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Best Salon Software Ever

8 years working with shortcuts

Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

Shortcuts isn't a good choice for my salon

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Great product overall

Great!

Great Salon Software

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

Excellent software with amazing support

We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth.

I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons.

1) simple user interface
The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable.

2) shared credit among staff
As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket.

3) benchmarking
A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business.

4) built-in marketing
Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign.

5) genuine and enthusiastic
The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem.

We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

SHORTCUTS SOFTWARE Disappointment

Shortcuts used to be innovative but that has gone to their heads. They are not competitive in the market place anymore and bundle services into their offering that is expensive but obsolete in today's market.

Good software - Parent company is poor.

Originally when independent they were a good company to work with. Jonas has changed this and they are not they same company. Disappointing.

Choosing Your Software

Easy to learn and use

It was simply to use and easier to get staff to use it quicker. Training was minimal.

Terrible service and very expensive experience

Terrible, unhappy, disgusting service

Too expensive

Too expensive

Disappointed

Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Horrible customer support and business practices

When trying to sell the product they are super nice. But don’t be fooled. They have horrible business practices and are only the there to milk you for as much money as possible. There are so many better alternatives to this software for much more competitive prices.

Overall Satisfied

Shortcuts customer support is always available and very helpful

Great for Beauty Salons and Barber Shops

Overall, I very like the software. We have had it in two businesses.

I love shortcuts!

Pretty Good

I feel they try to keep up and the customer support is pretty good. Extras are a but expensive. Overall it’s good.

Simple and easy to use great for everyday running of salon appointment bookings

Shortcuts Software Review

Overall pleased with service. The ability to login and see appointments and have online booking has been very beneficial.

Great service

Amazing

Software Review

Shortcuts new features

Easy to use and keep tracks of all reports

Shortcuts