Aperçu des avis des utilisateurs
En savoir plus sur NetSuite
NetSuite est une suite logicielle de gestion d'affaire proposée en tant que service qui offre des fonctions ERP (Enterprise Resource Planning) et CRM (Customer Relationship Management). Il s'agit d'un package horizontal conçu...
En savoir plusTous les avis sur NetSuite Appliquer les filtres
Parcourir les avis sur NetSuite
Tous les avis sur NetSuite Appliquer les filtres
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Très bon logiciel de gestion
Avantages
J'apprécie énormément la facilité d'utilisation et de prise en main.Les différentes secteurs métiers de l'entreprise on rapidement pris la main sans difficulté.
Inconvénients
Le seul bémol reste le prix, car pour les PME et TPE, il faut revoir le prix.Je recommande les entreprises ayant la possibilité d'acquérir cet outil de ne pas hésiter, personnellement c'est chic.
Réponse de Oracle
Thanks for taking the time to leave a review, Denis! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Appréciation et critiques de Microsoft Project
Avantages
J'ai apprécié la flexibilité et la personnalisation de la plateforme, qui m'a permis de gérer plusieurs aspects de leur entreprise, tels que les finances, la gestion de la chaîne d'approvisionnement et les relations avec les clients, depuis un seul endroit. La fonctionnalité de reporting et d'analyse de données de NetSuite, qui fournit des informations importantes pour la prise de décisions commerciales.
Inconvénients
Temps de réponse lents du système et des difficultés à naviguer dans l'interface utilisateur
Réponse de Oracle
Thanks for taking the time to leave a review, Akram! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
NetSuite: A One-Stop-Shop for Comprehensive CRM
Overall, NetSuite has been a valuable tool for our company. Its comprehensive and robust CRM solution, automation of repetitive tasks and powerful reporting capabilities have greatly improved our customer relationship management. While the software has a bit of a learning curve and requires a bit of effort to fully set it up and customize it, the benefits of NetSuite far outweigh the cons for our business.
Avantages
As an admin user of NetSuite in our company, I have found it to be a comprehensive and robust CRM solution. One of the biggest advantages of this software is its ability to manage all aspects of our customer relationships in one platform. From sales and marketing, to customer service and support, NetSuite provides a seamless experience for our team and our customers. Another great feature of NetSuite is the automation of repetitive tasks. This has greatly improved our efficiency and has allowed us to focus on more important tasks such as building relationships with our customers. Additionally, NetSuite's reporting capabilities are robust and have provided valuable insights into our customer data, which has helped us make data-driven decisions.
Inconvénients
One of the downsides of NetSuite is the complexity of the software. While it offers a wide range of features, it takes some time and effort to fully utilize all the functionalities, especially for non-technical users.
Réponse de Oracle
Thanks for taking the time to leave a review,
Kavindu Githsara! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Les meilleures alternatives à NetSuite
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
NetSuite: Powerful but complex all-in-one business management software
NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business needs.However, NetSuite's cost and complexity can be a drawback for small businesses, which may find the cost prohibitive and implementation difficult. Large enterprises may need additional resources to manage and customize NetSuite to suit their needs. Also, integration with other software can be difficult and require significant technical resources.Overall, NetSuite is a great choice for businesses that need a complete solution for business management and have the resources to set it up and customize. Companies should carefully assess their needs and budget before deciding to adopt NetSuite. However, once in place, NetSuite can provide real-time visibility, ease of use, and excellent customer support to help businesses succeed.
Avantages
Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.
Inconvénients
Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.
Alternatives envisagées
TableauRéponse de Oracle
Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Stay Away
Very bad implementation - had to abort. NetSuite Sales team, Customer Service team and implementation consultants don't know the product and don't work well together. NetSuite has poor customer service response and high turnover. We had 3 customer service reps in under a year. Completely unresponsive.
Avantages
Product has good interface with ease of navigation.
Inconvénients
Implementation process was horrific. Do not consider this product unless it works right out of the box for you.
Réponse de Oracle
Thank you for taking the time to leave a review, John. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
One source of truth
Our move to Netsuite was very smooth and allowed for us to transition with no downtime. Support has been outstanding and the ability to customize ourselves has been invaluable as we continue to make it our own.
Avantages
NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.
Inconvénients
The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.
Alternatives envisagées
SAP Business OnePourquoi choisir NetSuite
Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture.Pourquoi passer à NetSuite
Netsuite could be a single source of truth for us - and met all of our business needs in one package.Réponse de Oracle
Thanks for taking the time to leave a review, Rebecca! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
"Revolutionize Your Business with NetSuite: A Comprehensive Review"
My overall experience with NetSuite has been very positive. We have been using the platform for several years now and have seen a drastic improvement in the efficiency of our business operations. NetSuite has enabled us to streamline and automate many of our processes, which has allowed us to dedicate more time to providing higher-quality customer service.NetSuite has allowed us to significantly reduce manual data entry and paperwork and has helped us to better manage our inventory and financials. Additionally, the platform provides us with real-time visibility into our sales, customer service, and operations data, which has enabled us to make more informed decisions.Overall, NetSuite has been a great solution for us and has helped us to increase our efficiency and improve our bottom line.
Avantages
Pros:1. NetSuite Software is very user-friendly and easy to use with a great user interface.2. It is highly customizable and allows for a great deal of flexibility when it comes to setting up your business processes.3. Integration with existing business processes is easy.4. The software provides a wide range of features that make it a powerful tool for managing your business operations, such as financials, inventory, customer service, and analytics.5. It is highly secure, with multiple layers of authentication and encryption to protect sensitive data.6. The customer support team is very helpful and knowledgeable.7. It is cost-effective and provides excellent value for money.
Inconvénients
One of the biggest drawbacks of NetSuite Software is its lack of customization options. While some users may appreciate the comprehensive out-of-the-box solution, others may find the limited options restrictive. Additionally, integration with existing systems can be difficult and time-consuming, and there is a lack of support for users attempting to integrate the software with their systems. In addition, the software can be slow and unresponsive at times, and some features are difficult to access or use. Overall, users may find that the product is not as user-friendly as they would like.
Réponse de Oracle
Thanks for taking the time to leave a review, Devendra! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
One of the cloud accounting software automates for Business Owner
My overall experience with NetSuite has been very positive. The platform is easy to use and understand, and the user interface is straightforward and intuitive. The features are comprehensive and allow for a wide range of customization and automation.
Avantages
I liked the fact that NetSuite is an all-in-one business management suite that is designed to help businesses streamline their processes and manage their data in a more efficient manner. It is packed with features such as financials, inventory, and ecommerce, making it a great tool for businesses of all sizes. Additionally, the system is cloud-based, meaning it can be accessed anytime, anywhere, making it ideal for businesses that need to keep their data up-to-date.
Inconvénients
One of the things I liked least about NetSuite was its lack of customization options. While the software includes many features and capabilities, it can be difficult to customize the system to meet specific business needs.
Réponse de Oracle
Thanks for taking the time to leave a review, Vladimir! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
NetSuite is good program
I have been working with NetSuite for about a year now and it has been an amazing experience. NetSuite is one of the most powerful and versatile ERP systems available today. It is also very easy to use, which makes it a great option for companies of all sizes.
Avantages
Payroll and human capital management tools that are integrated with other apps in the suiteAutomated reconciliation processes, which allow you to reconcile data from multiple systems at onceAn intuitive interface that makes it easy to use even if you're not an expert in accounting or finance
Inconvénients
It's expensive — NetSuite has several different pricing plans based on the number of users you need and the features you want. The most basic plan costs $15 per user per month; the most comprehensive plan costs $18 per user per month. You can also pay on an annual basis instead of the monthly one. These prices may seem reasonable compared to other accounting software, but they're still higher than what many small businesses are willing to spend on accounting software.
Réponse de Oracle
Thanks for taking the time to leave a review, Mohamed! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Netsuit business driver review
I personally work with the software in inventory management. Well customize, it easily produce the summery of stock take instantaneously.
Avantages
It is able to store and manage all the company département and transactions.Easy to navigate in the system after setting.Support team available to learn users at different occupation and responsabilities. The software cand handle multiple businesses.
Inconvénients
Need constant help of customer service for training and technical intervention, or new settings.
Réponse de Oracle
Thanks for taking the time to leave a review, Dominique! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
One of the top-performing ERP systems globally.
Avantages
Netsuite stands out as a top-performing ERP system that excels in organizing and managing diverse business transactions and policies. Its customizability allows for tailoring records and transactions to suit different business requirements, while its purchasing cycle, integrated with accounts and inventories, adds to its practicality.
Inconvénients
Netsuite is a useful application, but there are areas that require attention. For instance, it does not comply with certain countries' policies and laws, such as Jordan's use of three decimal places for currency, as the software only allows for two decimal places. Moreover, finding learning resources for Netsuite online can be challenging due to limited availability.
Réponse de Oracle
Thanks for taking the time to leave a review, Amani! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Net Suite - Simple ERP
Overall it's a great tool for your accounting solution.
Avantages
It is one of the simple and easy tool. We have high degree of customisation available on this tool.
Inconvénients
Reporting interface is not that user friendly.
Réponse de Oracle
Thanks for taking the time to leave a review, Jigyasa! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
A future proof platform for your business
It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.
Avantages
Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!
Inconvénients
The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.
Alternatives envisagées
Dynamics 365Pourquoi choisir NetSuite
Everything in one system + eCommercePourquoi passer à NetSuite
The roadmap and enhanced distribution flexibility plus eCommerce- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Pros and Cons - Don't fall for their sale pitch
- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays.
-The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team.
- They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver.
- Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.
Avantages
- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc.
- The search bar within the software works extremely well, which makes it easier to navigate;
- The use of the software is intuitive and easy to follow/ learn;
- The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.
Inconvénients
Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples:
1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field.
2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project.
3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases.
In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.
Alternatives envisagées
Dynamics 365Pourquoi choisir NetSuite
To support growth of the Company.Logiciel antérieur
QuickBooks Desktop ProPourquoi passer à NetSuite
- Price - Timing to complete implementation - visual layout of software- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Great Product
Netsuite is a dynamic powerful tool that is very affordable. Highly recommend it for any company that is looking to take the next step and bring their accounting/finance function out of the dark ages.
Avantages
Ease of use - Ability to easily integrate with other software. Highly customizable
Inconvénients
Fixed Asset Module could be improved. Bank reconciliation tool could be improved. Payment processing tool could be improved. Too many extra modules and features that you have to pay for which should come in the standard product.
Alternatives envisagées
SAP BusinessObjects Business IntelligencePourquoi choisir NetSuite
Quickbooks did not have enough capability for our businessLogiciel antérieur
QuickBooks Desktop EnterprisePourquoi passer à NetSuite
Netsuite was mcuh more affordableRéponse de Oracle
Thanks for taking the time to leave a review, David! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
It is a great ERP but it is not for everyone
Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)
Avantages
Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.
Inconvénients
There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP
Alternatives envisagées
OdooPourquoi passer à NetSuite
The potential of Netsuite when growing and to manage several entities from one placeRéponse de Oracle
Thanks for taking the time to leave a review, Victor! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Great ERP system. Suitecommerce advanced is not ready.
We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and the platform provided more value for us. When we explained to our Netsuite rep why he lost the job he quickly offered to host both sites for the price of one site. We had a 30 day out on the contract with the other company so we decided to cancel based on the new offer and go with Netsuite.
We signed the new contract with Netsuite and the first website was completed 6 months after it was supposed to go live. We received a new sales rep from Netsuite and we told that the second website for the same price was now off the table and that the old rep had left. Shorty after launching the site we began talks with Netsuite to add additional features and we were told that the old platform was difficult to develop for and that we should change to the new site if we want a solid foundation for easy development and a faster website. We expressed our concerns over the first website development time and we were assured it would not happen again by the Netsuite salesperson.
We signed the new contract creating two websites. The first of which was basically the same site as the one we had just developed with some minor modifications on the account page and second site was a more complicated retail site additional functionality. Netsuite decided to develop the retail site first and we were given a timeline with an October launch followed by the wholesale site that was supposed to launch at the end of 2016. Several months later we were told the developers were going to put the retail site on hold and work to finish the wholesale site first. During this time we had weekly meetings with little or no progress and when we repeatedly asked about the launch date no information was given. Finally in January we we told by Pablo that the first site was going to be up in 2 weeks. When the 2 weeks had passed we were told that all of the hours had be used and we were not even close to launching the site.
That brings us to our current situation. We have spent 3 years and hundreds of thousands of dollars so far trying to get this site up.
Avantages
Single database for ERP and ecommerce sites
Inconvénients
The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
After you climb a steep learning curve, NetSuite is incredibly powerful.
We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.
Avantages
NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.
For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.
For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.
NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.
Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.
It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.
The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.
Inconvénients
NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.
There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.
There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.
NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.
Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.
Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.
Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
complete ERP product for inventory, financials, and sales
Overall the experience has been very positive. Our business is growing very quickly and NetSuite has allowed us to manage that growth and has scaled accordingly. We are in our second 5 year term with NetSuite as our ERP software provider.
Avantages
I like how customizable NetSuite is. It's not great at any one thing, but really good a bunch of stuff. Whatever you need to tailor to your needs is possible.
Inconvénients
The timeline for implementation. Supposedly they've improved on getting new customers live in a quicker fashion, but for my organization it took over 2 years.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
NetSuite - Great ERP for mid-size/private companies
NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.
Avantages
NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected.
The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time.
My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit.
Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku.
I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.
Inconvénients
SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep.
Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
NetSuite is a very easy solution for order placement
I think it is a great system and very easy to use once you learn it. Within a few weeks I had the system pretty much mastered. Now after two and a half years, I don't even have to think about things, I know exactly where to go for the task I am doing.
Avantages
It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.
Inconvénients
There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.
Réponse de Oracle
Thanks for taking the time to leave a review, Shane! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side
Avantages
As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.
Inconvénients
However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.
The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
-
Provenance de l'avis
Accurate Budget Projects
Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.
Avantages
The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.
In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.
Inconvénients
Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.
- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Good overall system
We use NetSuite CRM+ for accounting functions and budgeting. The budget module is primitive though. The accounting system especially inventory module is good.
Avantages
Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.
Inconvénients
A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.
Alternatives envisagées
Dynamics 365Pourquoi choisir NetSuite
Scale upLogiciel antérieur
Dynamics 365Pourquoi passer à NetSuite
Ease of use- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Industry leading ERP software
Avantages
Having worked with a number of different ERP systems over the years I find NetSuite by far the easiest to use not only in terms of usability but also from an Admin and configuration point of view. The interface is bright and easy to use and the ability to customise dashboards is a real advantage. From an admin and business use point of view I also find it excellent. The standard functionality is comprehensive, but it can also be customised to allow you to fit your business processes into the software without having to bespoke it too heavily.
It is also generally fast in terms of response times and there are many advantages to it being cloud based as opposed to being on premise. NetSuite support is also generally good and the fact that the software is automatically updated twice a year in order to release new improvements is also a huge positive.
Inconvénients
Generally I don't have too may cons regarding NetSuite. Sometimes the support can take a while to reply, but that may be more due to timezone differences. Also NetSuite can occasionally roll out bundle updates which change functionality without too much notification. The same is also true of system maintenance, which can sometimes be during business hours, but again this is more due to time zones.