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NetSuite est une suite logicielle de gestion d'affaire proposée en tant que service qui offre des fonctions ERP (Enterprise Resource Planning) et CRM (Customer Relationship Management). Il s'agit d'un package horizontal conçu...
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- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Très bon logiciel de gestion
Avantages
J'apprécie énormément la facilité d'utilisation et de prise en main.Les différentes secteurs métiers de l'entreprise on rapidement pris la main sans difficulté.
Inconvénients
Le seul bémol reste le prix, car pour les PME et TPE, il faut revoir le prix.Je recommande les entreprises ayant la possibilité d'acquérir cet outil de ne pas hésiter, personnellement c'est chic.
Réponse de Oracle
Thanks for taking the time to leave a review, Denis! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Appréciation et critiques de Microsoft Project
Avantages
J'ai apprécié la flexibilité et la personnalisation de la plateforme, qui m'a permis de gérer plusieurs aspects de leur entreprise, tels que les finances, la gestion de la chaîne d'approvisionnement et les relations avec les clients, depuis un seul endroit. La fonctionnalité de reporting et d'analyse de données de NetSuite, qui fournit des informations importantes pour la prise de décisions commerciales.
Inconvénients
Temps de réponse lents du système et des difficultés à naviguer dans l'interface utilisateur
Réponse de Oracle
Thanks for taking the time to leave a review, Akram! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Secteur d'activité : Banque
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great product for a Small / Medium Business
Once we pass the initial challenges from the initial implementation, it does have become an invaluable part of our daily operations.
Avantages
We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.
Inconvénients
The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.
Pourquoi choisir NetSuite
We needed a more robust and flexible tool to improve our commercial capabilities.Logiciel antérieur
Zoho CRMPourquoi passer à NetSuite
We did a cost / benefit analysis and NetSuite CRM had the highest score.Réponse de Oracle
Thanks for taking the time to leave a review, Federico! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Les meilleures alternatives à NetSuite

- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
NetSuite SuiteCommerce is Powerful But Pricey
We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.
Avantages
SuiteCommerce offers all the features you need for a successful eCommerce implementation.
Inconvénients
The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
NetSuite: Powerful but complex all-in-one business management software
NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business needs.However, NetSuite's cost and complexity can be a drawback for small businesses, which may find the cost prohibitive and implementation difficult. Large enterprises may need additional resources to manage and customize NetSuite to suit their needs. Also, integration with other software can be difficult and require significant technical resources.Overall, NetSuite is a great choice for businesses that need a complete solution for business management and have the resources to set it up and customize. Companies should carefully assess their needs and budget before deciding to adopt NetSuite. However, once in place, NetSuite can provide real-time visibility, ease of use, and excellent customer support to help businesses succeed.
Avantages
Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.
Inconvénients
Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.
Alternatives envisagées
TableauRéponse de Oracle
Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
I like the fact that NetSuite is highly cost-effective.
I think NetSuite is an invaluable tool for managing projects and accounting. It offers efficient billing and payment processing, and its user interface is easy to navigate. With a few modifications, it could be even better.
Avantages
One of the things I like most about NetSuite is its automated billing system. This feature automatically charges customers for subscriptions and invoices, making billing and payment processing quick and easy. Additionally, it keeps a record of customer accounts and their payment statuses, saving me time and effort.
Inconvénients
However, one of the things I don't like about the software is its lack of customization. While the software does offer some customization settings, it doesn't offer the same range of options as other platforms. This means that I can't make adjustments to the software as my business grows and changes.
Réponse de Oracle
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Overall a great accounting software for medium-sized businesses
Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch.
Avantages
The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.
Inconvénients
Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.
Réponse de Oracle
Thanks for taking the time to leave a review, Joannie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
"Revolutionize Your Business with NetSuite: A Comprehensive Review"
My overall experience with NetSuite has been very positive. We have been using the platform for several years now and have seen a drastic improvement in the efficiency of our business operations. NetSuite has enabled us to streamline and automate many of our processes, which has allowed us to dedicate more time to providing higher-quality customer service.NetSuite has allowed us to significantly reduce manual data entry and paperwork and has helped us to better manage our inventory and financials. Additionally, the platform provides us with real-time visibility into our sales, customer service, and operations data, which has enabled us to make more informed decisions.Overall, NetSuite has been a great solution for us and has helped us to increase our efficiency and improve our bottom line.
Avantages
Pros:1. NetSuite Software is very user-friendly and easy to use with a great user interface.2. It is highly customizable and allows for a great deal of flexibility when it comes to setting up your business processes.3. Integration with existing business processes is easy.4. The software provides a wide range of features that make it a powerful tool for managing your business operations, such as financials, inventory, customer service, and analytics.5. It is highly secure, with multiple layers of authentication and encryption to protect sensitive data.6. The customer support team is very helpful and knowledgeable.7. It is cost-effective and provides excellent value for money.
Inconvénients
One of the biggest drawbacks of NetSuite Software is its lack of customization options. While some users may appreciate the comprehensive out-of-the-box solution, others may find the limited options restrictive. Additionally, integration with existing systems can be difficult and time-consuming, and there is a lack of support for users attempting to integrate the software with their systems. In addition, the software can be slow and unresponsive at times, and some features are difficult to access or use. Overall, users may find that the product is not as user-friendly as they would like.
Réponse de Oracle
Thanks for taking the time to leave a review, Devendra! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
One of the cloud accounting software automates for Business Owner
My overall experience with NetSuite has been very positive. The platform is easy to use and understand, and the user interface is straightforward and intuitive. The features are comprehensive and allow for a wide range of customization and automation.
Avantages
I liked the fact that NetSuite is an all-in-one business management suite that is designed to help businesses streamline their processes and manage their data in a more efficient manner. It is packed with features such as financials, inventory, and ecommerce, making it a great tool for businesses of all sizes. Additionally, the system is cloud-based, meaning it can be accessed anytime, anywhere, making it ideal for businesses that need to keep their data up-to-date.
Inconvénients
One of the things I liked least about NetSuite was its lack of customization options. While the software includes many features and capabilities, it can be difficult to customize the system to meet specific business needs.
Réponse de Oracle
Thanks for taking the time to leave a review, Vladimir! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Net Suite
Support was horrible, Didn't do what the sales person said it would - overall awful experience. Very expensive!
Avantages
Having multiple entities in one software
Inconvénients
Support was awful, hard to understand, not user friendly
Réponse de Oracle
Thank you for taking the time to leave a review, Teresa. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
A way to facilitate the work of our team
In my personal opinion, we can say that this product is of excellent quality, in addition to the fact that it is easily accessible from any computer anywhere, and it is very easy to customize a report to later be able to run it monthly, quarterly or annually, so we We can say that it is a great tool.
Avantages
What I like the most about this tool is that it has many customization features that allow our team to constantly improve processes and make everything more visible, plus you can also access the system from anywhere, Netsuite is very flexible and easy to use.
Inconvénients
Since we have been using this tool, we have not found any fault with this product, rather we can say that we are comfortable with it, because it is dynamic and precise and it adapts to our business needs.
Réponse de Oracle
Thanks for taking the time to leave a review, Kaede! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
One of the top-performing ERP systems globally.
Avantages
Netsuite stands out as a top-performing ERP system that excels in organizing and managing diverse business transactions and policies. Its customizability allows for tailoring records and transactions to suit different business requirements, while its purchasing cycle, integrated with accounts and inventories, adds to its practicality.
Inconvénients
Netsuite is a useful application, but there are areas that require attention. For instance, it does not comply with certain countries' policies and laws, such as Jordan's use of three decimal places for currency, as the software only allows for two decimal places. Moreover, finding learning resources for Netsuite online can be challenging due to limited availability.
Réponse de Oracle
Thanks for taking the time to leave a review, Amani! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Small Retail and Internet Businesses Beware
On paper things looked good. Two years down the road and I am running the company by gut instinct and need to overview every order to make certain it is covered. Inventory is a mess. Projections are not available. And COGS are often zero. ACS is a ripoff- most jobs were not completed within a quarter- and we still have hours remaining. Job not done? Too bad. Use ACS for install only and then bite the bullet after the first year. Their hourly charges are ridiculous. I am uncertain if Netsuite even remotely cares about small accounts- this is an 80K program. And it is costing us approx 200K yearly including lost revenue due to inventory, additional staff, and lost productivity. Language has been an issue. Even our quote from netsuite for renewal has needed careful overview. Finally we were instructed by netsuite to hire an outside party to get the jobs done that someone else could do. At $145 per hour. Fingers crossed. Netsuite assumed zero responsibility for anything. So, if you are a small business that is growing and changing reasonably quickly I would strongly urge you to seek another program. The program has kept our company dead in the water. For at least 18 months. My experience with Dynamics, which also has difficulties, was better with high functionality within 12 months. Needless to say, we are signing the contract with Netsuite but will switch once it is expires and we are more prepared. They simply do not provide adequate service to smaller businesses.
Avantages
I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.
Inconvénients
Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.
Alternatives envisagées
Dynamics 365Pourquoi choisir NetSuite
We felt it was necessary for growth of the companyLogiciel antérieur
QuickBooks Online AdvancedPourquoi passer à NetSuite
Previous experienceRéponse de Oracle
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses
For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.
Avantages
Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.
Inconvénients
Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.
Alternatives envisagées
QuickBooks Online AdvancedPourquoi passer à NetSuite
We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
One source of truth
Our move to Netsuite was very smooth and allowed for us to transition with no downtime. Support has been outstanding and the ability to customize ourselves has been invaluable as we continue to make it our own.
Avantages
NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.
Inconvénients
The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.
Alternatives envisagées
SAP Business OnePourquoi choisir NetSuite
Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture.Pourquoi passer à NetSuite
Netsuite could be a single source of truth for us - and met all of our business needs in one package.Réponse de Oracle
Thanks for taking the time to leave a review, Rebecca! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Good ERP for Medium-sized Businesses
Our company switched to NetSuite from using QuickBooks for years. NetSuite is a much more robust software, and what drew us to it was the reporting capability. So far, after 18 months using the product, it's been a challenge to extract the reporting we were sold on. It seems like a classic disconnect between the sales rep and the technical team and/or actual execution. Or, maybe our expectations were just too high.
Avantages
NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.
Inconvénients
There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.
Réponse de Oracle
Thanks for taking the time to leave a review, Seth. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you regarding your feedback.
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
review - Alhayath Investment (SPORTA/BLUE/FAA SPORTS)
its a very pleasant experience, because i use to work long ours before to day to day tasks and generate reports, now all information's are at finger tips at a click of a button
Avantages
The ese of the dashboard arrangement and the easy and structured flow of information. Also have key information's related to my official e mail by Net Suite. Before use of Net suite we use to doo all supply chain coordination's and stock management, delivery issuing, order tacking by semi Manuel and had too much paper work on a daily basis. Once net suite was implemented during transition period and now the process is at very much ease, also currently day to day work is easy and information's for conclusions are at finger tips.
As a final word, our total supply chain and finance processing, including and warranty information's back tracking has become a very easy and structured process of ease.
Inconvénients
I really cannot think of any cons, because our implementations team could always customize the s/w as our needs, so its a very smooth operation
Réponse de Oracle
Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Powerful program with quirks
Before NetSuite, we were split between separate programs, NetSuite allowed us to do all business in one program - customer service, order processing, inventory, purchasing, shipping, accounting. It is able to integrate with many other programs, allowing for (mostly) seamless order sync'ing and live inventory levels. Essential with a company selling wholesale, retail and a direct to consumer website.
Avantages
- great reporting and searching tools
- combines all company needs - customer records, transactions, accounting, inventory
- easy to integrate with most major programs
- highly customize-able
- easy to assign "roles" to employees to only access what they need in their positions
- mostly easy to use and informative help section
Inconvénients
- searching and reporting can be tricky with label names differing
- expensive to start, maintain and update
- quirks that shouldn't be an issue - like applying credit memos to sales orders
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very Expensive ERP System
Overall experience was okay but unfortunately we had to stop using it because of the poor product support in relation to the hefty expenses we were incurring.
Avantages
NetSuite has everything that Business needs to operate and all of it's modules are well integrated. Reporting system also works like a charm
Inconvénients
It's very expensive to maintain and above all their support takes ages to respond/act. Getting used to this system takes longer time than usual as it's workflows are a bit twitched.
Pourquoi choisir NetSuite
Infor OS was too expensive to maintain and also they weren't ready to develop the custom features that we asked for.Pourquoi passer à NetSuite
NetSuite has all the modules/features that we required.Réponse de Oracle
Thanks for taking the time to leave a review, Mahir! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Integrated Cloud based software simplifies overall control of company
Avantages
The fact that you always have access to all your information and that it is always current.
Do not have to worry about the security of my information.
System is updated on an ongoing basis.
Integrated ERP and CRM.
Everyone in the company has access to information regarding their area of responsibility.
Inconvénients
We have partnered with Netsuites for the long term. We rely on them not to exploit the fact that we are tied in with them on a subscription basis. We have no guarantees with regards to future pricing.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great ERP system. Suitecommerce advanced is not ready.
We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and the platform provided more value for us. When we explained to our Netsuite rep why he lost the job he quickly offered to host both sites for the price of one site. We had a 30 day out on the contract with the other company so we decided to cancel based on the new offer and go with Netsuite.
We signed the new contract with Netsuite and the first website was completed 6 months after it was supposed to go live. We received a new sales rep from Netsuite and we told that the second website for the same price was now off the table and that the old rep had left. Shorty after launching the site we began talks with Netsuite to add additional features and we were told that the old platform was difficult to develop for and that we should change to the new site if we want a solid foundation for easy development and a faster website. We expressed our concerns over the first website development time and we were assured it would not happen again by the Netsuite salesperson.
We signed the new contract creating two websites. The first of which was basically the same site as the one we had just developed with some minor modifications on the account page and second site was a more complicated retail site additional functionality. Netsuite decided to develop the retail site first and we were given a timeline with an October launch followed by the wholesale site that was supposed to launch at the end of 2016. Several months later we were told the developers were going to put the retail site on hold and work to finish the wholesale site first. During this time we had weekly meetings with little or no progress and when we repeatedly asked about the launch date no information was given. Finally in January we we told by Pablo that the first site was going to be up in 2 weeks. When the 2 weeks had passed we were told that all of the hours had be used and we were not even close to launching the site.
That brings us to our current situation. We have spent 3 years and hundreds of thousands of dollars so far trying to get this site up.
Avantages
Single database for ERP and ecommerce sites
Inconvénients
The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The best multi-functional and customizable ERP system in the cloud
Our use of NetSuite has eliminated the need for a lot of maintenance and support for our systems, as it is available in the cloud, and connects all enterprise networks to it, which helps us to constantly work remotely under all circumstances. Through NetSuite, we have been able to build an integrated system that includes all our data, which helps us to evaluate resources and know the efficiency of operations, as the automation that we obtained through NetSuite contributed to enhancing our ability to make the right decisions.
Avantages
My favorite feature of NetSuite is its capacity to report on a wide range of enterprise processes and operations, as well as its ability to be scalable. When it comes to working with NetSuite, team members will find the user interface simple and easy to understand. With NetSuite, we are able to save data and transactions quickly and easily, and it is also very adaptable and scalable to meet our needs. I appreciate the aid in building new workflows to improve system processes and procedures for the entire business, and I really enjoy the customization options and shortcuts that make it easier for me and my team to get things done. A cloud-hosted ERP system simplifies maintenance and support, and it helps to automate business operations and the application of business logic, which saves a lot of time and money and works to sustain distant tasks because of its outstanding organizational abilities.
Inconvénients
NetSuite is one of the best resource planning tools ever, but like the rest of the Oracle tools, the user needs several training sessions to be able to use it in an optimal way, in addition to that, the subscription prices are high, which limits the ability of small groups to benefit from its services.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Biggest SCAM!!!
Netsuite is very heavy on misleading sales. The sales rep will lie and tell you that they will help you accomplish what you need but all are empty promises. They referred us to a 3rd party to add serialized inventory feature and our on-boarding team was behind and when their 6-8 week period approached, they left us with an undiminished product and we had to figure everything out on our own. My recommendation is to not trust the sales or implementation team. If they tell you something verbally, make sure they follow up with an email and make them sign documents. They will lie and they will trick you and mislead you. One of the most unprofessional teams I have every worked with. You will find yourself paying for add-ons constantly and there is absolutely no transparency. Whenever I contacted our account manager to present a problem or concern, she tried to sell me another module. Why can't you fix our current issue before you try to make me pay for something else. Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns. I have escalated the problem to upper management and they failed to provide us with any solutions. I highly recommend you find another company that is more transparent and easy to work with. Netsuite is extremely commercialized and there is no personal customer experience whatsoever. I give Netsuite 1-2 out of 10
Avantages
Our former software provided us with more features and allowed for easier/zero to little cost customization.
Inconvénients
The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Netsuite Experience - It's nice to have all your info in one place
Overall, I do like Netsuite. There are moments that it is frustrating, but I love that we have most of our information in 1 system. It makes it so much easier when you have multiple stores and websites. We have had some features we have added on through other vendors, but for the most part, our employees can find what they need by looking in our Netsuite system, without having to look in multiple products. That convenience is worth a lot to me.
Avantages
I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.
Inconvénients
The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't be customized at all. Suite Commerce Advanced, the top level product, would solve some of the issues we have with SiteBuilder, however, it is EXTREMELY expensive. Just the implementation costs are huge, but everyone we talked to when considering switching to the product, said that there isn't a real upgrade path. As new versions come out, you really have to re-implement your website. Since it is supposedly difficult to modify on your own, that means more implementation costs as new versions come out. Because of this, we have opted to stay with SiteBuilder, and work with 3rd party vendors, to try to get us some of the features that SiteBuilder is lacking. Although we do run into issues, overall, this has been working for us, and allowing us to keep everything in one system, which is very important to us.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side
Avantages
As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.
Inconvénients
However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.
The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.