Avis clients sur NetSuite

Avantages

J'apprécie énormément la facilité d'utilisation et de prise en main.Les différentes secteurs métiers de l'entreprise on rapidement pris la main sans difficulté.

Inconvénients

Le seul bémol reste le prix, car pour les PME et TPE, il faut revoir le prix.Je recommande les entreprises ayant la possibilité d'acquérir cet outil de ne pas hésiter, personnellement c'est chic.

Avantages

J'ai apprécié la flexibilité et la personnalisation de la plateforme, qui m'a permis de gérer plusieurs aspects de leur entreprise, tels que les finances, la gestion de la chaîne d'approvisionnement et les relations avec les clients, depuis un seul endroit. La fonctionnalité de reporting et d'analyse de données de NetSuite, qui fournit des informations importantes pour la prise de décisions commerciales.

Inconvénients

Temps de réponse lents du système et des difficultés à naviguer dans l'interface utilisateur

Avantages

We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.

Inconvénients

The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.

Alternatives envisagées 

Zoho CRM, Salesforce Sales Cloud et Acumatica Cloud ERP

Pourquoi choisir NetSuite 

We needed a more robust and flexible tool to improve our commercial capabilities.

Logiciel antérieur 

Zoho CRM

Pourquoi passer à NetSuite

We did a cost / benefit analysis and NetSuite CRM had the highest score.

Avantages

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

Inconvénients

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

Avantages

Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.

Inconvénients

Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.

Alternatives envisagées 

Tableau

Logiciel antérieur 

TeamViewer et Trello

Avantages

One of the things I like most about NetSuite is its automated billing system. This feature automatically charges customers for subscriptions and invoices, making billing and payment processing quick and easy. Additionally, it keeps a record of customer accounts and their payment statuses, saving me time and effort.

Inconvénients

However, one of the things I don't like about the software is its lack of customization. While the software does offer some customization settings, it doesn't offer the same range of options as other platforms. This means that I can't make adjustments to the software as my business grows and changes.

Avantages

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Inconvénients

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Avantages

Pros:1. NetSuite Software is very user-friendly and easy to use with a great user interface.2. It is highly customizable and allows for a great deal of flexibility when it comes to setting up your business processes.3. Integration with existing business processes is easy.4. The software provides a wide range of features that make it a powerful tool for managing your business operations, such as financials, inventory, customer service, and analytics.5. It is highly secure, with multiple layers of authentication and encryption to protect sensitive data.6. The customer support team is very helpful and knowledgeable.7. It is cost-effective and provides excellent value for money.

Inconvénients

One of the biggest drawbacks of NetSuite Software is its lack of customization options. While some users may appreciate the comprehensive out-of-the-box solution, others may find the limited options restrictive. Additionally, integration with existing systems can be difficult and time-consuming, and there is a lack of support for users attempting to integrate the software with their systems. In addition, the software can be slow and unresponsive at times, and some features are difficult to access or use. Overall, users may find that the product is not as user-friendly as they would like.

Avantages

I liked the fact that NetSuite is an all-in-one business management suite that is designed to help businesses streamline their processes and manage their data in a more efficient manner. It is packed with features such as financials, inventory, and ecommerce, making it a great tool for businesses of all sizes. Additionally, the system is cloud-based, meaning it can be accessed anytime, anywhere, making it ideal for businesses that need to keep their data up-to-date.

Inconvénients

One of the things I liked least about NetSuite was its lack of customization options. While the software includes many features and capabilities, it can be difficult to customize the system to meet specific business needs.

Avantages

Having multiple entities in one software

Inconvénients

Support was awful, hard to understand, not user friendly

Avantages

What I like the most about this tool is that it has many customization features that allow our team to constantly improve processes and make everything more visible, plus you can also access the system from anywhere, Netsuite is very flexible and easy to use.

Inconvénients

Since we have been using this tool, we have not found any fault with this product, rather we can say that we are comfortable with it, because it is dynamic and precise and it adapts to our business needs.

Avantages

Netsuite stands out as a top-performing ERP system that excels in organizing and managing diverse business transactions and policies. Its customizability allows for tailoring records and transactions to suit different business requirements, while its purchasing cycle, integrated with accounts and inventories, adds to its practicality.

Inconvénients

Netsuite is a useful application, but there are areas that require attention. For instance, it does not comply with certain countries' policies and laws, such as Jordan's use of three decimal places for currency, as the software only allows for two decimal places. Moreover, finding learning resources for Netsuite online can be challenging due to limited availability.

Avantages

I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.

Inconvénients

Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.

Alternatives envisagées 

Dynamics 365

Pourquoi choisir NetSuite 

We felt it was necessary for growth of the company

Logiciel antérieur 

QuickBooks Online Advanced

Pourquoi passer à NetSuite

Previous experience

Avantages

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Inconvénients

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

Alternatives envisagées 

QuickBooks Online Advanced

Pourquoi passer à NetSuite

We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.

Avantages

NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.

Inconvénients

The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.

Alternatives envisagées 

SAP Business One

Pourquoi choisir NetSuite 

Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture.

Logiciel antérieur 

Sage Business Cloud Accounting et Salesforce Sales Cloud

Pourquoi passer à NetSuite

Netsuite could be a single source of truth for us - and met all of our business needs in one package.

Avantages

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Inconvénients

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Avantages

The ese of the dashboard arrangement and the easy and structured flow of information. Also have key information's related to my official e mail by Net Suite. Before use of Net suite we use to doo all supply chain coordination's and stock management, delivery issuing, order tacking by semi Manuel and had too much paper work on a daily basis. Once net suite was implemented during transition period and now the process is at very much ease, also currently day to day work is easy and information's for conclusions are at finger tips.

As a final word, our total supply chain and finance processing, including and warranty information's back tracking has become a very easy and structured process of ease.

Inconvénients

I really cannot think of any cons, because our implementations team could always customize the s/w as our needs, so its a very smooth operation

Avantages

- great reporting and searching tools
- combines all company needs - customer records, transactions, accounting, inventory
- easy to integrate with most major programs
- highly customize-able
- easy to assign "roles" to employees to only access what they need in their positions
- mostly easy to use and informative help section

Inconvénients

- searching and reporting can be tricky with label names differing
- expensive to start, maintain and update
- quirks that shouldn't be an issue - like applying credit memos to sales orders

Avantages

NetSuite has everything that Business needs to operate and all of it's modules are well integrated. Reporting system also works like a charm

Inconvénients

It's very expensive to maintain and above all their support takes ages to respond/act. Getting used to this system takes longer time than usual as it's workflows are a bit twitched.

Alternatives envisagées 

Salesforce Sales Cloud et Quickbooks Online

Pourquoi choisir NetSuite 

Infor OS was too expensive to maintain and also they weren't ready to develop the custom features that we asked for.

Pourquoi passer à NetSuite

NetSuite has all the modules/features that we required.

Avantages

The fact that you always have access to all your information and that it is always current.
Do not have to worry about the security of my information.
System is updated on an ongoing basis.
Integrated ERP and CRM.
Everyone in the company has access to information regarding their area of responsibility.

Inconvénients

We have partnered with Netsuites for the long term. We rely on them not to exploit the fact that we are tied in with them on a subscription basis. We have no guarantees with regards to future pricing.

Avantages

Single database for ERP and ecommerce sites

Inconvénients

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

Avantages

My favorite feature of NetSuite is its capacity to report on a wide range of enterprise processes and operations, as well as its ability to be scalable. When it comes to working with NetSuite, team members will find the user interface simple and easy to understand. With NetSuite, we are able to save data and transactions quickly and easily, and it is also very adaptable and scalable to meet our needs. I appreciate the aid in building new workflows to improve system processes and procedures for the entire business, and I really enjoy the customization options and shortcuts that make it easier for me and my team to get things done. A cloud-hosted ERP system simplifies maintenance and support, and it helps to automate business operations and the application of business logic, which saves a lot of time and money and works to sustain distant tasks because of its outstanding organizational abilities.

Inconvénients

NetSuite is one of the best resource planning tools ever, but like the rest of the Oracle tools, the user needs several training sessions to be able to use it in an optimal way, in addition to that, the subscription prices are high, which limits the ability of small groups to benefit from its services.

Avantages

Our former software provided us with more features and allowed for easier/zero to little cost customization.

Inconvénients

The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company.

Avantages

I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.

Inconvénients

The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't be customized at all. Suite Commerce Advanced, the top level product, would solve some of the issues we have with SiteBuilder, however, it is EXTREMELY expensive. Just the implementation costs are huge, but everyone we talked to when considering switching to the product, said that there isn't a real upgrade path. As new versions come out, you really have to re-implement your website. Since it is supposedly difficult to modify on your own, that means more implementation costs as new versions come out. Because of this, we have opted to stay with SiteBuilder, and work with 3rd party vendors, to try to get us some of the features that SiteBuilder is lacking. Although we do run into issues, overall, this has been working for us, and allowing us to keep everything in one system, which is very important to us.

Avantages

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Inconvénients

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.