Avis clients sur Aircall

Avantages

Facile d utilisation , me permet en un click de contacter mes clients a partir de mon crm
conversation enregistrées, couts de chaque appel attractif

Inconvénients

l 'integration n est pas a 100 % avec le logiciel pipedrive sur la catégorie prospect.
Quelques soucis de qualité d'appels de temps en temps.

Avantages

Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive.

Inconvénients

L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui.

Alternatives envisagées 

Kavkom et CloudTalk

Avantages

L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales

Inconvénients

Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite.

Avantages

La simplicité d'utilisation, la prise en main,

Inconvénients

Mon compte est régulièrement déconnecté, il n'y a pas de double appel

Avantages

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Inconvénients

Vraiment cher pour une petit structure de gestions SAV.

Avantages

facile a utiliser , enregistrement d'appels

Inconvénients

rien ça va pour le moment on s'adapte pas mal

Avantages

Rien , rien , rien , rien , rien , rien , rien

Inconvénients

J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients.

Avantages

la simplicité, la facilité dans l'ensemble

Inconvénients

rappel de la to do liste et archivage laissent un peu à désirer

Avantages

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Inconvénients

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Avantages

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Inconvénients

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alternatives envisagées 

Zoiper

Pourquoi choisir Aircall 

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Pourquoi passer à Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.

Avantages

Integrates with salesmsg to send out mass sms

Inconvénients

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall.

Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is)

Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday.

Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle.

When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.

Avantages

Business call management solution. It is very pleasant to use with a well thought out history.

Inconvénients

The management of contacts can be much improved.

Alternatives envisagées 

CloudTalk

Logiciel antérieur 

CloudTalk

Avantages

Hi,
My team and I are using daily the softwre Aircall to manage our customers calls and requests.
Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

Inconvénients

Not so much :) The price of the soft is probably to high for very small and small companies.

Alternatives envisagées 

Zendesk Suite

Pourquoi passer à Aircall

Some of our collaborators already know how to use Aircall.

Avantages

- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success

Inconvénients

Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Avantages

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Inconvénients

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Avantages

The use IS very easy in click to contact my customers, because he took them in hand.

Inconvénients

I haven't had any inconveniences from this aircall software.

Avantages

The aircall software is very easy to use and very affordable

Inconvénients

No simultaneous call features.

Avantages

Calling is good, we can transfer calls easily,Overall easy to use.

Inconvénients

We can easily transfer the calls internally

Avantages

I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard.

Inconvénients

The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

Avantages

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Inconvénients

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Avantages

This software is integratable on desktop and on our cell devices

Inconvénients

Sometimes the quality of the voice is garbled and it makes it hard to conduct business

Avantages

Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support.

Inconvénients

It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail.

Avantages

Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed.

Inconvénients

Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented.

Alternatives envisagées 

JustCall

Avantages

The thing I love most about air call is how easy it is to use. everything is clean and works as you'd expect. much simpler to use than other phone systems I've used in the past. Great job!

Inconvénients

sometimes I have interference on the line, but it's hard to say if that is network-related, the software, or possibly the person on the other line.

Avantages

interface looked nice, the call recording function was useful

Inconvénients

Where do we begin? Aircall has been nothing but a headache for us.

PRODUCT:
- Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem.
- The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app.
- The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash