Avis clients sur Outreach

Avantages

I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.

Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.

Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.

Some examples of awesome features include:

1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app

Inconvénients

I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.

Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.

Avantages

I love the ease of use. I work with many people new to sales, new to our industry and they fall in love with outreach. It automates our sales strategy. It helps us follow a cadence or campaign on emailing, calling, sending a LinkedIn message, etc. Without it, we would struggle to follow up with our clients.

Inconvénients

There are some small things that I don't like with Outreach. Things get stuck in failed & pending states and you are not notified... These are usually found too late as well. Wish there was more of an aggressive notification when things happen that we should be aware of. Also - I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time.

Alternatives envisagées 

SalesLoft

Pourquoi choisir Outreach 

More personalized and account based targeting model.

Pourquoi passer à Outreach

Ease of use. Better security in mass emailing cadences.

Avantages

It's pretty easy to use and figure out. Not much help is needed to make it work.

Inconvénients

Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!

Avantages

Managing all sales engagement activity within a single software is a boon for every salesperson out there. It saves. a lot of time and effort and helps to stay organized.

Inconvénients

The price is a little higher than most of the competitors.

Avantages

Sequences is what makes Outreach so powerful. The fact that you can time, automate, and blast various emails to prospects using custom variables for a personalized feel is what makes Outreach so powerful. My role requires me to send mass volumes of emails to specific personas at various B2B companies. Most people don't respond after just 1 email. By loading multiple folks into a sequence and blasting that sequence has saved me significant time.

Outreach also acts a CRM that keeps track of all communications. You can use filters to find specific prospects who have been sequenced or if they've been opted out or if they're in a specific stage in a sequence. These custom filters enable for specific targeting and tailoring.

Inconvénients

Outreach does require level of training to some extent that isn't straightforward. For example, knowing how to load sequences, or create triggers, or how to automate certain tasks does require some playing around that is not intuitive unless you have some training. Our organization needed some 3rd party training for us to actually grasp the various aspects and nuances of Outreach. Without that 3rd party training, we would've made numerous mistakes and probably wouldn't have utilized the tool to the maximum efficiency.

Alternatives envisagées 

SalesLoft

Pourquoi passer à Outreach

This was primarily a price initiative. SalesLoft was a bit more expensive than we would've liked and my team only needed one Outreach license.

Avantages

Outreach is extremely customizable and enables you to focus your time better by automating the tediousness away from prospecting and focus on the message and conversations.

Inconvénients

Honestly it can be somewhat complex to use if you also have other tools that serve some functions that outreach allows. The best way to utilize in my opinion is to spend a ton of time up front to get the functionality the way you want and use as your exclusive tool for prospecting (aside from Sales Nav and that sort of thing)

Alternatives envisagées 

SalesLoft

Pourquoi choisir Outreach 

ToutApp was essentially a mass blast email tool and led to SDRs becoming spammers

Pourquoi passer à Outreach

Functions and reputation

Avantages

Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great.

Inconvénients

Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why.

Avantages

Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable.

Inconvénients

Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything.

Alternatives envisagées 

SalesLoft

Pourquoi choisir Outreach 

Looking for a system that was a little more robust than Groove.

Logiciel antérieur 

Groove

Avantages

Integrations and ease of use. It makes managing your reach outs much easier and saves you a lot of time. It makes the entire sales cycle streamlined.The analytics part gives great insights into the performance.

Inconvénients

There is nothing I have disliked so far in this tool. Even the UI has improved with recent changes

Avantages

Super easy to use. Any feature you need is easy to find with their intuitive, reactive UI.

Inconvénients

Frequently goes down for periods of minutes, and in rare circumstances hours. On top of this, it can be hard to find certain information when you need it. (why can't I see amount of time certain prospects have opened emails)

Avantages

Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR.

Inconvénients

I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop.

Avantages

I use Outreach daily to manage my work process. I honestly don't know how I did anything without the tool. It is something that I would like to use for the rest of my career.

Inconvénients

Not often, but every once in a while I come up against small issues that can be frustrating, like not being able to sequence users. I have found though, that most of the time it is user error, but sometimes errors are not clear.

Avantages

I like that this software makes it easy to reach out to prospects of any industry in a timely manner. You can put prospects in email sequences, set future tasks for prospects that you want to reach out to later, send one off emails/bulk compose emails with customization of their names or accounts for example, and even make calls to the prospects directly from the application.

Inconvénients

There seems to be a lot of small bugs in the software that prevent you from calling the prospects occasionally and the sound quality of the calls sometimes is a little hit or miss depending on the day. In my organization sometimes getting the prospects in sync with salesforce can be a hassle to get credit for the call that you just made if you have metrics. Also having this tool controlled by corporate limits the ability of customization in the sequences, emails sent out don't always work as well as ones that are customizable.

Avantages

It allows you to ensure that every response that is interviewed face to face with the customer is highly productive. One platform to increase efficiency and effectiveness for Marketing, Sales Development, Closing and Success teams. Outreach provides fully customizable profiles and roles, and I love that it allows managers to lead their teams to success. In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Inconvénients

Frankly, I haven't come across anything that I don't like. Very useful software. It gives you the chance to optimize the customer lifecycle for greater revenue and securely collaborate on a large scale. An excellent software that I find quite useful has nothing that I don't really like.

Avantages

- Much easier to go about your day job and provide you with a single point of access
- Very intuitive and integrations work well
- Best sales platform I've ever used.
- Support are very quick to answer, very helpful and take into account what you're saying - happy to take feature requests too.
- Best practices shared a lot helping make the best of the solution.
- As an outbound calling rep, Sequences are great to ensure you're covering all your territory and providing regular touchpoints

Inconvénients

- Some teething issues with VOIP, but generally works well - support are very quick to answer and helpful.

Avantages

This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review.

Inconvénients

The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with .

Avantages

Use of use and easy integration with Salesforce.
Separate prospects and Accounts
Awesome reporting tools
KPI made easy

Inconvénients

No Voice mail drop
Difficulty with incoming calls
Support takes forever to get back to you

Avantages

Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals.

Inconvénients

It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels.

Avantages

The capabilities of automating. The idea that I could take multiple customers from one company reach out to all at one time never having to remember which step of the cadence I am on.

Inconvénients

Sometimes it can be confusing. For instance having the capability of testing the A/B response set on a particular email but not being able to choose which customers you'd like to have in each part of the signature.

Avantages

I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.

Inconvénients

There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.

Avantages

This system has saved me thousands of hours of emailing and contacting clients. It has also helped me organize the way I speak to my clients. The best feature of the platform is the ability to setup email sequences and fully customize the way they are sent out. It also integrates directly to Salesforce, so it pulls the lead info automatically!

Inconvénients

At times, Outreach struggles to sync with my email or Salesforce. Other than syncing, there really isn't much to complain about with Outreach.

Avantages

Easy to use and navigate. Integrates well with Salesforce.

Inconvénients

The send later feature on email frequently does not work. Also tends to freeze up a lot when doing email tasks.

Avantages

Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.

Inconvénients

The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.

Avantages

Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks.

Inconvénients

The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM.

Avantages

Outreach is very powerful tool. What I like the most is the functionality of the software. All outbound sales activities can be done from Outreach. Before using Outreach we worked by having tasks on Salesforce, we had a list of tasks and we did everyday sales activities by completing tasks in that list. Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.

Inconvénients

At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations. Also, a price is quite high, so it's not easily affordable for smaller sales teams.