Avis clients sur MasterControl Quality Excellence

Avantages

J'ai beaucoup apprécié cet logiciel, car il regroupe bien de trésor dans son coffre-fort. Merci !

Inconvénients

Comme tout cet logiciel a aussi des soucis en mode essaie, alors je pense que le premium sera bien pour les utilisateurs qui veulent une expérience professionnelle.Meci !

Avantages

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

Inconvénients

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.

Avantages

I like the ease of use and functionality across all departments in the organization.

Inconvénients

It is a bit complex it set up. There is a lot of flexibility and some of the naming conventions confuse my team.

Alternatives envisagées 

Veeva Vault

Pourquoi choisir MasterControl Quality Excellence 

Capabilities

Avantages

Easy to find documents of similar type and only view released versions

Inconvénients

Hard to maintain DHF using explorer. Too manual.

Avantages

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Inconvénients

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Avantages

The training module has allowed us to keep more accurate track of our training and the expectations of our employees

Inconvénients

I do find it to be a bit cumbersome for our every day users. It is not always intuitive and that has causes some problems with our users.

Avantages

I love the interconnectedness of the modules so I can have complete picture of my company's QMS and the ability to automate processes that were done manually in the past, i.e., periodic review, release and archiving of documents, deployment of training once the effective date is set for a document, being able to pull reports on data in the system.

Inconvénients

It can bit overwhelming if you are not in the system everyday and not the most usee friendly experience at the moment for basic users.

Avantages

The Training module is what I use regularly and the ease of the training checkpoint makes life easier when rolling out and maintaining company-wide training.

Inconvénients

Small features that master control doesn’t have that would be very helpful, such as the ability to abort training instead of grandfathering when it’s not required.

Avantages

I like the scalability, ease of use, and integration potential the most.

Inconvénients

Can be difficult during configuration as there are many options, but there are things that cannot be done.

Avantages

Document control & storage. Ability to create and configure process eForms.

Inconvénients

Lack of continuous improvement of older , but critical, modules.

Avantages

The software is structured to incentive standardization.

Inconvénients

The software is slow sometimes and the GUI can act strangely.

Avantages

1) For the user, it was very easy for the user to complete training. Steps are very intuitive
2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents.
3) each to find document by searching by datacard elements

Inconvénients

didn't set up data card structure as best that we could.

Avantages

I like how easy the software is to use for end users. It is also set up to be easy for admins as well.

Inconvénients

The only con is that some of the features aren’t configurable for admins, so there are a lot of workarounds needed.

Alternatives envisagées 

Veeva QualityOne EQMS

Pourquoi passer à MasterControl Quality Excellence

Feedback from other customers who used MC recommend it.

Avantages

MasterControl is easy to use and has great functionality

Inconvénients

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

Avantages

What we liked most about this product was the ease of use for employees

Inconvénients

The training module can be a bit cumbersome to use

Alternatives envisagées 

Veeva Vault

Pourquoi choisir MasterControl Quality Excellence 

MasterControl offer so many more options including a Quality Management system

Pourquoi passer à MasterControl Quality Excellence

MasterControl best suited both our needs and our budget

Avantages

It's definitely a great quality compliance QMS that helps to control the quality. Everything has a record and cannot be simply removed or revised without a reason or explanation which makes it easy for auditing purposes.

Inconvénients

Ease of use. I think this is the downfall of MasterControl Quality Excellence. The system itself is not intuitive and sleek. It's definitely a system designed based or how an engineer thinks but not so much of a normal everyday user will be using. User Experience (UX) is extremely important as more people are using digital applications and platforms.

Alternatives envisagées 

Veeva Vault et Cornerstone LMS

Avantages

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable.

I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

Inconvénients

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades.

I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

Avantages

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Inconvénients

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Avantages

I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.

Inconvénients

The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.

Avantages

The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users.

Inconvénients

When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition.

Avantages

Integration into other hubs in MasterControl

Inconvénients

Some of the confirmations can have better data sharing and reporting.

Alternatives envisagées 

SAP BusinessObjects Business Intelligence

Pourquoi passer à MasterControl Quality Excellence

Integration

Avantages

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

Inconvénients

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

Avantages

Product is user friendly and was easy for the end users to adopt. The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform.

Inconvénients

Classroom functionality does not integrate well with our business as it currently exists, we hope to see expansion on that platform in future upgrades. Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module.

Avantages

MasterControl has allowed processes and documentation to be connected across the platform. Meaning I can connect a customer complaint to the CAPA and the CAPA to the SOP and the SOP to the training that satisfied the preventive action developed from the complaint.

Inconvénients

Audit Module could use a makeover. Does not function like the newest features. I know it has the possibility of being great.

Avantages

Being able to create form and design the workflow to reflect the real process is such useful tool and help QA and RA departments a lot in my company. Also great job in the annual upgrade! The updates in each year make the Mastercontrol easier for users to use and be able to do more functions in a better way

Inconvénients

There are too many steps and clicks if linking the document to e form is required