Avis clients sur HubSpot CRM

Avantages

Le CRM est complet et il est gratuit. Il permet la gestion d'un SAV par ticket et un suivi simple de ces derniers.

Inconvénients

Si on veut intégrer plus de fonctionnalités comme le marketing, les réseaux sociaux, la gestion de formulaires et le suivi des ventes. Il faut passer à la caisse et la facture peut être salée avec Hubspot.

Avantages

il est automatisé en quelques cliques et son interface est motivant

Inconvénients

il limite ses utilisateur à la beauté, pas de forts bénéfices

Alternatives envisagées 

HubSpot Marketing Hub

Pourquoi choisir HubSpot CRM 

gratuité et beauté

Logiciel antérieur 

HubSpot Marketing Hub

Pourquoi passer à HubSpot CRM

gratuité et beauté

Avantages

Tout est clair, souple et intuitif. Je suis parfaitement le tunnel de vente. Il permet de faire des choses complexes, je n'utilise pas toutes les fonctionnalités. J'ai utilisé des logiciels payant et beaucoup moins bien.

Inconvénients

J'avais certaines questions pour la prise en main mais comme j'étais sur la version gratuite, je n'ai pas eu le droit à un support par email mais j'ai trouvé la solution en regardant les vidéos dans l'espace documentation

Avantages

Excellent, très complet, très simple d'utilisation... Même en version gratuite !

Inconvénients

Peut-être un peu trop complet pour mon utilisation. Beaucoup de paramètres possibles donc très long à configurer.

Avantages

C'est vraiment interessant mais trop de tacas

Inconvénients

Il faut bien se former à utiliser ca on perd du temps

Avantages

Fonctionnalités étendues
Notoriété du produit

Inconvénients

Système commercial automatisé et déshumanisé.
Lisez bien votre contrat, car il n'y a aucun recours possible.

Avantages

Excellent, très bon outil de CRM. Très clair et assez simple d'utilisation.

Inconvénients

Il y a beaucoup de fonctionnalités, peut-être même trop.

Avantages

la gestion de la base de données, ce qui permet de gagner en temps sur le travail à grande échelle

Inconvénients

Je n'ai vraiment pas trouvé des inconvénients significatifs à ce logiciel.

Avantages

The ease of use and many features that Hubspot CRM offers. Especially considering it is free software!I have tried out a few paid variants online, but I still fallback to Hubspot.That is saying something!

Inconvénients

This might sound weird, but sometimes the options are just to many. In my opinion, a solid and simple workflow helps with productivity. With Hubspot, you often have too many options for your needs. Not a huge problem, but I noticed that a few of my clients (including me in the beginning) where overwhelmed with all the features it offers.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir HubSpot CRM 

A combination of the pricing and lack of features in Zoho.Hubspot still has the most complete platform, and once you get used to its workflow, it becomes a valuable toolbox.

Logiciel antérieur 

Zoho CRM

Pourquoi passer à HubSpot CRM

The amount of features Hubspot offers has not been beaten by any other software.And, it is free!

Avantages

Ease of use, and UI is fantastic. The deal management and simple UI of this make it so easy to use and keep on top of.

Inconvénients

Calling from it can be hit and miss. Sometimes you just get an error and other times the numbers are blocked because of spam, so have to then turn to the mobile version and there are no issues. I know it's a network thing but still, not very productive to have to switch between desktop & mobile versions to make calls

Alternatives envisagées 

Zoho CRM et Pipedrive

Pourquoi choisir HubSpot CRM 

Recommended by a Peer group and the replacement of Marketing tools, CRM and Deal management all in one pain of glass made making the change easy.

Logiciel antérieur 

ConnectWise Control

Avantages

One of the pros with Hubspot is that your organization can operate out of one system instead of stitching together 4-5 management tools for sales, marketing, and admin.

Inconvénients

The price point is really high when you start to get into all the package options and features. Users can certainly stitch together a cheaper monthly bill by using multiple dedicated services.

Alternatives envisagées 

ActiveCampaign

Pourquoi choisir HubSpot CRM 

The email sending capabilities at Keap had become limited and the general customer service was not great.

Logiciel antérieur 

Keap

Pourquoi passer à HubSpot CRM

HubSpot had more sales and calendar booking options than ActiveCampaign.

Avantages

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Inconvénients

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Alternatives envisagées 

HighLevel

Pourquoi choisir HubSpot CRM 

Mostly software consolidation but also ease of use

Logiciel antérieur 

ActiveCampaign et Pipedrive

Pourquoi passer à HubSpot CRM

To me high-level seems like it is amazing for marketing automation but not as CRM. Pipedrive seemed like a pipeline with automation - the CRM feature wasn't really as prominent as I personally would have liked it to be.

Avantages

I'm usually very leery about unified platforms, but Hubspot manages to make everything come together in a "hub". Email, social, customer management, you name it. Make sense of your data!

Inconvénients

Sometimes the procedures for things we were used to in other platforms are a little more involved. For example when we used a competing package for email list management and promotions, it was a trivial matter to re-send to people who did not read the initial email after a certain time. This feature exists in Hubspot but there's extra steps

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM 

Mailchimp was growing to be very expensive due to their pricing model of amount of contacts. Hubspot was open to negotiations and crafted an excellent package.

Logiciel antérieur 

Mailchimp

Pourquoi passer à HubSpot CRM

Cost, ease of use, and also step-by-step instructions and training. Support is excellent!

Avantages

HubSpot CRM is really great because it furnishes my business with a straight forward and powerful software. It has provided me with a robust digital marketing instrument and an arsenal of tools which I can effectively use for sales and customer service. I love how it comes with a lightweight, yet proficient free starter plan for those who might want to take it for a test drive and see how it operates. The subscription model is great as it is divided in tiers so one can purchase a subscription which suits their budget and get features included in that tier. It offers a simple user interface and setting up and maintaining the software is trouble-free. Ever since I started using the software, attracting prospects is no longer a challenge, I am also able to to get business growth strategies through various marketing techniques. With the lead management feature, I can acquire and manage potential clients or custormers effortlessly. In addition to this, the software enables me to schedule appointments and or schedule a client with an advisor. The email management option helps me to send, reply track and organize emails all at once which improves customer service while saving me time. A combination of all these features and more makes me feel really satisfied with the software.

Inconvénients

I have noticed that some features require an upgrade which can become costly for small businesses. In addition to this, the free tier does not come with some automations. Lastly, it would have been nice if they offered a reccuring task option as it would aid in prompting a user to follow up with clients regularly thus the reminder feature leaves much to be desired.

Avantages

I got the starter pack for all, CSM, Marketing, Sales, etc. for a low price but you pay out the nose for marketing contacts and the value added isn't actually a whole lot. You could use an emailing service like ConstantContact or even a cold email service and get better value for monthly cost for marketing contacts.

Inconvénients

I originally set it up to be an all-in-one location for all my contact management but that hasn't been the case, though it HAS replaced A LOT of my platforms, it still hasn't yet replaced Monday.com.

Also, there isn't an easy way yo separate out the CRM, like compartmentalize people who are receiving marketing compared to clients that are specifically sales. This means having two HubSpot accounts, one for marketing and one for sales and it's just a hastle. If they only made a user-level experience where you could effectively hide all the marketing contacts from sales until they become sales contacts, it would fix the issue.

The main thing we use Monday for is because it's a light platform we can push all our sales cycles through for task management. Where as HubSpot still has a poor sales pipeline management system with updates that should have been done YEARS ago. I've seen people complaining about the "NEW DEAL" tag with all new sales deals since 2018 and it's still there! Crazy to me this pipeline system need aa revamp and it's not getting enough attention

Alternatives envisagées 

monday.com

Pourquoi choisir HubSpot CRM 

HubSpot seemed to be an all-in-one solution, but didn't pan out that way. Though it definitely replaced Pipedrive, couldn't replace Monday.

Logiciel antérieur 

Pipedrive et monday.com

Pourquoi passer à HubSpot CRM

Ease of use, contact updating is easy and their support is great.

Avantages

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

Inconvénients

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

Avantages

Ease of use - it's obvious the way an iPhone or Google would be
Easy Integrations
Many capabilities and integrations
Fast start - up and running in no time flat

Inconvénients

The sales team -- they just don't seem to really get Enterprise B2B CMO level folks... (in my experience!)
They have gotten chincy with on-boarding... used to be "all you need", now rather restricted timing
Customer Success people are good - but they're spread VERY thin with 100s of accounts

Alternatives envisagées 

ActiveCampaign, Pardot et Marketo Engage

Pourquoi choisir HubSpot CRM 

ease of use, integrations, functionality

Logiciel antérieur 

Act-On

Pourquoi passer à HubSpot CRM

ease of use, integrations, reliability

Avantages

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

Inconvénients

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

Avantages

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Inconvénients

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

Alternatives envisagées 

Dynamics 365

Pourquoi passer à HubSpot CRM

Hubspot was recommended by many of my co-workers and also has a free plan.

Avantages

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Inconvénients

There are some features that are limited or not available depending on your level of membership plan.

Alternatives envisagées 

Salesforce Service Cloud et monday.com

Pourquoi choisir HubSpot CRM 

Tracking everything in excel became unmanageable.

Logiciel antérieur 

Microsoft Excel

Pourquoi passer à HubSpot CRM

HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.

Avantages

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Inconvénients

I only have a few issues with the program.

1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though.

2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

Alternatives envisagées 

Salesforce Automotive CRM

Pourquoi passer à HubSpot CRM

Because of their free tier which gives you access to so many great tools already. To my knowledge, there aren't many other platforms out there that are that easy to use that come with a free plan.

Avantages

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

Inconvénients

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

Alternatives envisagées 

Airtable

Pourquoi choisir HubSpot CRM 

Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets.

Pourquoi passer à HubSpot CRM

We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc..

Avantages

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up.

The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

Inconvénients

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free.

HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services.

Also the dashboard isn't the most intuitive to set-up.

All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

Alternatives envisagées 

Pipedrive et Close

Pourquoi choisir HubSpot CRM 

HubSpot had better recommendations

Logiciel antérieur 

Streak

Pourquoi passer à HubSpot CRM

Cheaper, better, easier

Avantages

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Inconvénients

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

Alternatives envisagées 

Dynamics 365, Pardot, Salesforce Sales Cloud et SugarCRM

Pourquoi passer à HubSpot CRM

Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.

Avantages

Hubspot is effortless to set up and intuitive to use.
It counts with a vast array of features although it doesn't get overly complicated.
Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Inconvénients

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM 

Hubspot was more known. It integrated better with Google suite

Logiciel antérieur 

Zoho CRM

Pourquoi passer à HubSpot CRM

Hubspot was cheaper