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Highrise est une solution CRM (Customer Relationship Management) pour les petites entreprises avec des fonctionnalités de gestion des contacts et des tâches. Le logiciel permet aux utilisateurs de suivre les communications avec...
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- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I use Highrise daily. Can't do my work without this valuable tracking tool.
I don't have to remember information about contacts. It saves me time and makes me more efficient in my job. The reminders keep me on track with my daily "to-do's"
Avantages
It has a place for all the data points I need. I like 1.) the layout 2.) ease of use 3.) simple data search options 4.) ease of import/export 5.) email filing integration (using dropbox email address in bcc)
Inconvénients
The order of the emails that show in notes per person. It's a little hard to follow email timeline, so the order could be improved.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Lightweight CRM for Small to Mid-Size Companies
Avantages
I evaluated a bunch of CRM tools, and found that Highrise offered perfectly adequate functionality for my needs at a fraction of the price of other CRM tools on the market. I was able to track customer contacts, share customer contact details with members of my team, set up reminder tasks, and easily import and export lists.
Inconvénients
Nothing. It did everything I needed it to do and was easy on the budget.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Only for very basic CRM use
Avantages
HR is fairly easy to use and I've found your customer service reps to be friendly and helpful
Inconvénients
The functionality of HR is just not up to snuff for our business. Perhaps most important is the lack of ability to perform search queries based on search criteria/tags. This CRM definitely is only fit for very small/low budget businesses or those with little experience/need for a robust CRM.
Les meilleures alternatives à Highrise
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
My Favorite CRM — For a Team of One
Avantages
As an entrepreneur this is my favorite CRM for new startups. It is so easy to use, and is optimized for keep track of contact information and previous communication. As a solo salesperson this is all you really need.
Inconvénients
It doesn't support the amount of deal flow that a more robust CRM like Pipedrive or Salesforce supports. It has the ability to track deals, but doesn't organize them into reports or swim lanes like Pipedrive does.
- Secteur d'activité : Institutions religieuses
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Recruiters for our company were in need of a collaborative CRM software for teams. Highrise...
An easy to arrange setup that got us quickly started adding in our people and them adding in their contacts made us really happy. The email integration works amazingly so we can track contact interactions. Now we are picking up on connections with more contacts as we build a pipeline of interested engaged potential!
Avantages
It's really pretty easy to get started and moving your recruiting team forward, and the flexible filters and tags make arranging what you want easy.
Forming teams, passing info in, integrations with related software, importing and exporting are all very quick. Email integration with Google works perfectly!
Inconvénients
It's still being built and the language around Cases and Deals bear a single mode feel to them that could become more useful with additional ways of measuring what you are doing. Analysis is available for about 1 months time, but year on year is limited.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
We've been with Highrise for almost 10 years and it has transformed our client relations/servic...
Assists us greatly in client relations and sals.
Avantages
Ease of use. It is very simple and straight forward. The API integration is also wonderful. As a wedding photo studio, we use it like a client "diary" of sorts to help with the entire planning process.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Fast and lightweight CRM software with very attractive pricing
Avantages
Very affordable, just enough features to work like a charm, easy to understand and use, zero training software
Inconvénients
APIs only good for the first 20 hours of coding, lack of triggers, hooks and customizability (partially on purpose for good reasons)
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Super easy to store client information, conversations, notes, etc.
Avantages
Ease of use, access from web or mobile. Constantly adding new features
Inconvénients
We don't have the need to use cases, deals, or tasks, so I am under utilizing the power of the software but still feel it's a fair value.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Support has been great, (email only) but great.
Avantages
Minimalistic but feature packed. Gets us to the point, which is, contact customers sell them stuff.
Inconvénients
Lacks some sales process parts but there are workarounds. Search has gotten slow now that we have 20,000 prospects.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Simple but Great
Avantages
High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts.
Inconvénients
With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Highrise is close to perfect, with responsive and helpful customer service
Business contact info and organization is excellent. Great customer support.
Avantages
Highrise makes building your business contact list easy, with plenty of options for organizing them. Best of all is the way of filtering through tags. Sure, every site has tags, but if you really care about them as a way of creating lists and sublists and sub-sub-lists, you typically can't. Highrise's gives you a great way to view to filter through your contacts by adding/subtracting tags or word search. When I've run into problems or questions about certain features, the Highrise team is great at replying with real help. I'm not used to getting an answer so quickly from a website team without being put through the grinder of being put on hold or a beauracracy of emails, but Highrise has been stellar on that front.
Inconvénients
Inputting your contacts is easy, with two available tabs for "person" or "company." However, you have to know which one you want to do before you start, because switching tabs/modes will erase any info you've already typed in. Would love Highrise yet more if they found a way to switch between tabs while retaining that info.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Its great strength is its simplicity.
We have previously paid thousands of pounds for a CRM system (allied to a popular accounts package) which was a disastrous mistake. Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months. The term CRM became closely allied to leprosy the whole exercise moved proper contact management back by months or possible years.
I found Highrise on an internet search and saw that many people described it as simple or stripped down which was exactly what I felt we needed.
We took the free version for about 4 weeks and then upgraded to a very cost effective monthly subscription.
Avantages
Simplicity. Ease of use. Speed of familiarisation. Completely intuitive. Price. The Support system sets a standard far, far higher than most multinationals or multi-billion dollar companies could hope to even aspire to. It really is the Gold Standard of support systems.
Inconvénients
Clearly this package will not suit every company but for our very short sales cycle and a customer base of around 1000 active accounts this package is faultless.
- Secteur d'activité : Bureau exécutif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already.
Easy to use once set up and the fact cloud based and being continually invested in by the owners.
Avantages
Flexibility to design the fields and tags so it works for you and your business.
We don't use all the functions - but that doesn't hinder the way it works.
Constant developments on the software and use is amazing.
Love the App for mobile use - so easy and accessible when out and about.
We have made suggestions and you have listened and updated.
Any queries when we were first setting up 4 years ago were dealt with immediately.
- Secteur d'activité : Philanthropie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
This product has made my life a lot easier
I will use Highrise when I move to my next church. I love it.
Avantages
I have been able to get an "in real time" update on how all of the care-givers in my congregation are doing related to their specific care-receivers. This makes my life much less complicated, constantly wondering where care priorities need to be placed.
Inconvénients
It has not always been perfectly clear how the communication aspects work, especially how to send a copy of my entry to only one person, or to the whole group.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The Right Database Program for Us
We would love to have Highrise offer different permissions for different users, rather than the one-size-fits-all model. For instance, we'd like certain team members not allowed editing privileges, or certain team members to have limited editing permissions.
Avantages
It's fairly easy to use and allows custom fields that are important to us. It's user friendly for our team.
Inconvénients
There is not a 'read only' option, so team members who try to make edits or updates can mess things up.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Been a customer for 10+ years - can't run the CO. without it.
Sales! Easy training, Visibility and Peace or mind.
Avantages
Ease, above all - CRM is simple - keep track - avoid distraction - HighRise sticks to the basics and leaves the bells and whistle to the others.
Inconvénients
We are happy to see improvements in reporting, and activity tracking, but would like to see more. Luckily you can talk to the team and actually see your interests addressed.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I have used highrise for 3 different companies and it an easy platform to use overall.
Easy access to client information, tasking coworkers or yourself. User friendly and keeps me organized.
Avantages
Easy access to clients and the ability to leave notes for anyone involved in the case. Tasking is simple and all laid out for you.
Inconvénients
Sometimes you want to be able to share information with clients and with this system you are not able to.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Highrise-the best CRM with Everything.
The first thing you notice about Highrise CRM is their email customer service. They answer quickly and completely. (Less back and forth emails). The next thing you notice is that they are always, always improving. Coming out with new features.
Avantages
Good price for a "complete" CRM program!!
Inconvénients
No phone support -- but hey -- they have answered my emails very quickly!!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great CRM and Note Software
Avantages
I had the privilege of using highrise when our organization was starting up and note taking was integral, but not vital to our success. Highrise is a great tool with good logging of history and a user-friendly and clean interface
Inconvénients
The system doesn't always have the deep info set that many have come to expect out of CRMs. This is the reason that we ended up leaving for a different tool.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Easy to use CRM
It provides me the ability to create and follow up with leads while not having to remember the customer details of each campaign as the notes system is very user friendly.
Avantages
Easy to import/export contacts, create new contacts, send broadcast messages and manage follow up's with leads.
Inconvénients
I wish it had a drip system built in for automated follow-ups. The broadcast email system is a little buggy when replying to messages that were initially send via a broadcast. Watch out as it may try to reply-all when you just want to send to one specific person.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great support, easy and powerful product
Can I give the customer support 6 stars? Very easy to use, easy to collaborate, like the Iphone app it's gotten much better.
Avantages
Easy of use, fast, great support, lots of new features almost every week
Inconvénients
I wish it were free but...hey!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
So easy to keep track of our leads
Avantages
Highrise changed the game for us in track leading and follow up
Inconvénients
Takes a few days to really figure out how to use
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Very helpful CRM for small business
Avantages
The dropbox features is better than any other CRM I've used. As long as you link your email with Highrise and use your custom dropbox email address as a BCC, you can have any email you send show up in Highrise automatically (assigned to the correct party). This makes it really easy for multiple employees to interface with the same client and stay in the loop.
Inconvénients
Highrise could do a better job of identifying duplicate contacts or merging clients with the same email domain address.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Super basic CRM
Avantages
It's really easy to setup and maneuver. When our business just started out, it was perfect - not complex, really simple.
Inconvénients
It's just too basic. It can't support a complex sales cycle like we currently need. Definitely meant for really small companies.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Work with Highrise to manage contacts and email communication with clients
General organization, tracking communication between multiple employees so we are unified on what has been shared
Avantages
I like that is is a web based way to add information about company contacts and track email communication
Inconvénients
It's a bit of work to get all contact information unified and updated with proper information at first. Have assigned interns to update the database and make it look nice, pulling in profile pictures from linkedin and things like that
