Avis clients sur NetSuite

Avantages

J'apprécie énormément la facilité d'utilisation et de prise en main.Les différentes secteurs métiers de l'entreprise on rapidement pris la main sans difficulté.

Inconvénients

Le seul bémol reste le prix, car pour les PME et TPE, il faut revoir le prix.Je recommande les entreprises ayant la possibilité d'acquérir cet outil de ne pas hésiter, personnellement c'est chic.

Avantages

J'ai apprécié la flexibilité et la personnalisation de la plateforme, qui m'a permis de gérer plusieurs aspects de leur entreprise, tels que les finances, la gestion de la chaîne d'approvisionnement et les relations avec les clients, depuis un seul endroit. La fonctionnalité de reporting et d'analyse de données de NetSuite, qui fournit des informations importantes pour la prise de décisions commerciales.

Inconvénients

Temps de réponse lents du système et des difficultés à naviguer dans l'interface utilisateur

Avantages

Très complet et pratique pour la comptabilité. De nombreux modules et fonctionnalités sont présents pour nos différents besoins.

Inconvénients

Le prix reste assez élevé mais le service proposé est cependant très bon.

Avantages

La facilité avec laquelle la gestion de la commande des clients est fait et impressionnante le suivi hier fantastique

Inconvénients

Nous avons eu du mal à retrouver l'utilisation et certaines fonctionnalités

Avantages

C'est un très bon logiciel pour la gestion des entreprises, très simple, rapide et efficace. Offres la visibilité claire des informations et la gestion des stocks

Inconvénients

C'est super intéressant et j'encourage l'équipe d'améliorer plus le logiciel

Avantages

Our firm outgrew QuickBooks, which was the business challenge that NetSuite addressed. Consequently, we are currently focused on becoming proficient in NetSuite as soon as possible. As a result, I am spending a lot of time teaching and creating systems for use by other salespeople.

Inconvénients

Estimating the cost of an assembly by looking only at the BOM. The most up-to-date information must be calculated and made available. It's simple to figure out the gross margin. Our earnings are based on a margin, and the numbers shift during the day.

Avantages

- It was very standardized and easy to implement in the company once we know what we needed
- Specific modules help you focus on the company's needs
- Data Management is robust, allowing to have a clean Data Base
- Oracle provides an excellent customer service
- We didn't need many it specialists to implement the ERP

Inconvénients

- Price is high
- Being standardized not allow for much customization
- Sometimes adding another module is difficult because the tools is a little strict
- Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

Alternatives envisagées 

SAP S/4HANA Cloud

Pourquoi choisir NetSuite 

We needed better integration and customer support.

Logiciel antérieur 

Odoo

Pourquoi passer à NetSuite

I knew NetSuit which improve my project to succedd

Avantages

I like the fact that NetSuite allowed us to consolidate all of our processes to one software. Prior to NetSuite we had to work in several different types of software, which required clunky integrations and double work.

Inconvénients

We do not have any cons with the actual NetSuite software. It does all that we need and has the capacity to do anything that we are planning on doing in the future.

Avantages

I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.

Inconvénients

The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't be customized at all. Suite Commerce Advanced, the top level product, would solve some of the issues we have with SiteBuilder, however, it is EXTREMELY expensive. Just the implementation costs are huge, but everyone we talked to when considering switching to the product, said that there isn't a real upgrade path. As new versions come out, you really have to re-implement your website. Since it is supposedly difficult to modify on your own, that means more implementation costs as new versions come out. Because of this, we have opted to stay with SiteBuilder, and work with 3rd party vendors, to try to get us some of the features that SiteBuilder is lacking. Although we do run into issues, overall, this has been working for us, and allowing us to keep everything in one system, which is very important to us.

Avantages

Ability to customize scripts. Also to use Javascript in the browser.

Inconvénients

Maybe the FX ability? CTA is a complicated topic for many of accounting users.

Avantages

The CRM module is great! We can track potential customers from the suspect stage to fully qualified customers with a signed contract.

Inconvénients

This is an Oracle backed product and as a result, the backend database is ridiculously hard to use for analytical reporting. Oracle is not inclined to share a data map for its clients.

Alternatives envisagées 

SAP Business One

Pourquoi choisir NetSuite 

We needed to scale our operation model

Pourquoi passer à NetSuite

[sensitive content hidden] preferred NetSuite

Avantages

- Very feature rich, and capable of handling all requirements with the right setup and integrations- Since it has been out for a long time, you can find a lot of documentation online for most queries

Inconvénients

- Requires external vendor/supplier to properly configure due to density and complexity- Probably an overkill for any smaller organisations / organisations without complex needs- Quite expensive compared to new disruption players

Avantages

Multiple projects can be tracked very easily with the product, very popular, many companies use this and integrates with other products easily. Every module that is installed run smoothly.

Inconvénients

Customising reports should be very easy and user-friendly.

Avantages

A massive host of features make this one of the best CRM options available. The staff works closely to ensure the setup is as painless as possible, and they provide a knowledge base filled with all the training you would ever need for the transition. The various services can get as granular as you desire, and overall the platform is both stable and reliable.

Inconvénients

The features are quite a bit overwhelming at first glance, requiring quite a bit of training and practice to get comfortable with, and some tinkering may be needed to customize the experience to fit the needs of your business.

Avantages

It's easy to generate consolidated financial statements of multiple subsidiaries.

Inconvénients

Every new feature requires customization, and it could be costly until it works.

Avantages

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Inconvénients

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

Alternatives envisagées 

Sage Business Cloud Accounting

Pourquoi choisir NetSuite 

The old system was outdated and could not longer provide us with the things we needed.

Pourquoi passer à NetSuite

In Netsuite's pitch they just had more to offer. They met with us in person, showed us the product, and just made a better connection.

Avantages

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Inconvénients

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

Alternatives envisagées 

QuickBooks Online Advanced

Pourquoi passer à NetSuite

We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.

Avantages

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Inconvénients

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Avantages

All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.

Inconvénients

Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.

Alternatives envisagées 

Dynamics 365

Pourquoi choisir NetSuite 

Our volume of transactions and products exceeded QuickBooks capacity.

Logiciel antérieur 

QuickBooks Desktop Enterprise

Pourquoi passer à NetSuite

Not a legacy system . . better technology and capabilities.

Avantages

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

Inconvénients

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

Alternatives envisagées 

Dynamics 365

Pourquoi choisir NetSuite 

Everything in one system + eCommerce

Pourquoi passer à NetSuite

The roadmap and enhanced distribution flexibility plus eCommerce

Avantages

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Inconvénients

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Avantages

Ease of use - Ability to easily integrate with other software. Highly customizable

Inconvénients

Fixed Asset Module could be improved. Bank reconciliation tool could be improved. Payment processing tool could be improved. Too many extra modules and features that you have to pay for which should come in the standard product.

Alternatives envisagées 

SAP BusinessObjects Business Intelligence

Pourquoi choisir NetSuite 

Quickbooks did not have enough capability for our business

Logiciel antérieur 

QuickBooks Desktop Enterprise

Pourquoi passer à NetSuite

Netsuite was mcuh more affordable

Avantages

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Inconvénients

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Avantages

Single database for ERP and ecommerce sites

Inconvénients

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

Avantages

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Inconvénients

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.