Avis clients sur Bitrix24

Avantages

Gestion de projet: Bitrix24 offre des outils de gestion de projet tels que la gestion de tâches et de calendrier, la gestion de documents et la gestion des budgets.CRM: Le logiciel comprend des fonctionnalités de gestion de la relation client, telles que le suivi des leads, la gestion des opportunités et la gestion des ventes.Communication et collaboration: Bitrix24 offre des outils de communication et de collaboration tels que la messagerie instantanée, les appels vidéo et l'intégration de la messagerie électronique.Suivi du temps: Le logiciel permet de suivre le temps passé sur des tâches ou des projets spécifiques.Stockage et partage de documents: Bitrix24 offre un espace de stockage en ligne sécurisé pour les documents et permet aux utilisateurs de partager facilement des fichiers avec d'autres membres de l'équipe.

Inconvénients

lors de la connexion à Bitrix24.Sites et Stores ;lors de la connexion à Bitrix24 avec le propre service de domaine sur les plans professionnels et archivés de la société lorsque vous effectuez des requêtes API REST de votre serveur vers Bitrix24.

Avantages

J'ai trouvé que Bitrix24 était une plateforme CRM polyvalente et riche en fonctionnalités. La gamme de canaux de communication qu'il prend en charge, comme le courrier électronique, la téléphonie, le chat en direct et les médias sociaux, a rationalisé notre gestion des clients et des plaintes. En conséquence, je peux m'engager efficacement avec les clients et fournir un meilleur support.

Inconvénients

Cependant, la courbe d'apprentissage de Bitrix24 est assez raide pour les nouveaux utilisateurs. L'abondance de fonctionnalités peut être écrasante et l'interface utilisateur n'est pas aussi intuitive que je l'aurais souhaité.

Avantages

Bitrix24 dispose d'un large éventail de fonctionnalités utiles pour gérer les processus de fabrication.

Inconvénients

La conception de Bitrix24 est encombrée, ce qui rend difficile la navigation et la personnalisation à votre goût. Le processus d'intégration est également difficile et l'interface peut être écrasante pour les nouveaux utilisateurs.

Avantages

Intégration d'un système de chats et d'appels Disponibilités des rapports sur le temps et les horaires de travails, ainsi que les absencesPossibilité de créer différents groupes de travailL'organisation en catégorie des application du MarketplaceLa structuration de l'organisation d'un projet avec un organigramme

Inconvénients

Une prise en main qui n'est pas facile avec toutes les fonctionnalitésFonction de création d'un site

Avantages

Bitrix24 vous permet de gérer les projets d'entreprise avec un système de messagerie nous permettant d'effectuer des appels vidéo de bonne qualité

Inconvénients

Pas soucis au niveau des fonctionnalités.

Avantages

- Bitrix24 un outil permettant la gestion de projets collaboratifs c'est la raison principale pour laquelle j'utilise l'outil.- Une messagerie est intégrée ainsi qu'un espace de stockage et un système de gestion RH, Bitrix rassemble et combine différents outils ce qui est un de ses points forts.- Le CRM permet aussi le création de site web sans connaissances en code.

Inconvénients

- Une option est gratuite mais pour plus de de stockage ou d'utilisateurs il faudra passer par un abonnement payant allant jusqu'à 199€ par mois pour les professionnels.- Avec toutes les fonctionnalités il peut être assez compliqué de prendre en mains l'outil.

Avantages

Ce logiciel à une fonctionnalité très facile à utiliser et l'intégration se passe de façon simple.

Inconvénients

Ce logiciel, s'il n'est pas à jour est lent.

Avantages

C'est un bon outil tout en 1 qui nous permet d'être plus efficace sur la gestion de l'entreprise en général.

Inconvénients

C'est un bon logiciel et jusqu'à présent le logiciel me conviennent parfaitement

Avantages

J'ai apprécié la grande variété de fonctionnalités dans Bitrix24, telles que la gestion de projet, la collaboration d'équipe et les outils de communication intégrés, qui permettent d'améliorer l'efficacité et la productivité

Inconvénients

a courbe d'apprentissage de Bitrix24 était assez longue et que l'interface utilisateur pouvait parfois être confuse et désorganisée

Avantages

Bon pour la gestion des projets.fonctionnalité en CRM trop génial

Inconvénients

Bugs et impossibilité de se connecter des fois

Avantages

I’m infatuated with this lead generation tool. I love having a single system that has all of the functions to bring me leads, such as marketing, sales, funnel management, project supervision, call conferences, customer communication, customer feedback, and social media integrations.

Inconvénients

After setting a couple configurations, I can see where they need to improve their marketing automation.

Avantages

It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.

Inconvénients

In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.

Avantages

I don't know, nothing special to me. all I actually like is CRM system is neat, and I can edit my status, name, avatar like a mini socical media flatform, its cute and helpfull

Inconvénients

everything, the most is customer service, we have to PAY MORE to get support for training to use Bitrix? why? secondly, I asked for support (problems happens, ex: Marketing seems missing so we cannot send email to customer...etc), i gotta mail to customer service, lucky me, 3 days no answer. I'm not sure, just because my company have used Bitrix for more than 2+yrs so i gotta go along. If it was me, I would never purchase this.

Avantages

It has a CRM, Social Intranet, APIs and a marketplace.We use so many tools and even haven't used all the possibilities it has to offer.From doing calls, messaging, project management, onboarding processes etc.

Inconvénients

They just changed their pricing model and cut their legacy plans even though they promised to locking the offer lifetime.

Alternatives envisagées 

Dropbox Business, Trello, Pipedrive et Slack

Pourquoi passer à Bitrix24

Bitrix has almost all the apps a business needs nowadays integrated into one solution.

Avantages

If you're looking for a robust collaboration platform that can help streamline your team's workflow, then Bitrix24 is worth checking out. One thing that sets Bitrix24 apart is its high level of customization. You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available!

Inconvénients

Learning to use Bitrix24 can be challenging, especially for those new to the platform. With so many features and capabilities, getting the hang of everything can take some time. Although the free program offers many valuable tools, some users may discover that the customization options could be improved. This may be a drawback for businesses that have specific needs. Additionally, while Bitrix24 does offer some integrations with other apps and services, the selection is somewhat limited compared to other platforms.

Avantages

I loved that it's the first web project manager I've ever used and its learning curve was pretty short.

Inconvénients

Being a platform that seeks to cover too many things, it does not make it clear what it is really good at and I did not manage to integrate it well into my daily operating flow.

Alternatives envisagées 

Trello et Basecamp

Pourquoi passer à Bitrix24

Because it was free and the recommendations about its ease of implementation.

Avantages

It is inexpensive and can be used very profitably once the concept is understood.

Inconvénients

1.There are no Japanese fonts available for Bitrix24Doc.2.Reading office files is very slow, perhaps due to regional issues.3.Cannot input 2-byte characters for scrum input.4.Videoconferencing is very unstable.>Due to the above problems, it could not be the main infrastructure of the company.

Avantages

If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact.

Inconvénients

The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections.

Avantages

What I like most about this platform is its ease of use and the variety of its features. The project management function is incredibly useful and allows me to track task progress in real time and collaborate effectively with my colleagues. In addition, the instant messaging feature makes communication easy and allows me to stay in touch with my colleagues.

Inconvénients

However, I must admit that some advanced features can be complex to use for less experienced users. For instance, the sales management function gave me a hard time. Additionally, the price can be high, which can be a drawback for small businesses.

Avantages

I like Bitrix24 because it offers comprehensive management of task, establish deadlines, and monitor the progress of task

Inconvénients

The interface is a bit overwhelming especially for people who does not have experience with the interface.

Avantages

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Inconvénients

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

Alternatives envisagées 

Jira, Quickbase et Podio

Pourquoi choisir Bitrix24 

Trello was visually great, but had much less functionality for a higher overall price.

Logiciel antérieur 

Trello

Pourquoi passer à Bitrix24

Mostly a combination of price and various capabilities that I would have had to manually integrate, whereas Bitrix24 had everything in one place.

Avantages

User Interface.
Easy navigation
Less Learning Curve

Inconvénients

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Alternatives envisagées 

HubSpot Marketing Hub et Keap

Pourquoi choisir Bitrix24 

Just a better interface, but zoho support makes it all worth to be using zoho.

Logiciel antérieur 

Zoho CRM

Pourquoi passer à Bitrix24

Just better user interface

Avantages

Lead generation and management :
The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers.
Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.

Inconvénients

Analysis of sales data
The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters.
Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity.
Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations.

Alternatives envisagées 

Odoo

Pourquoi choisir Bitrix24 

After hearing about the integration with Bitrix24's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk.

Logiciel antérieur 

Zendesk Suite

Pourquoi passer à Bitrix24

Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job.

Avantages

More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.

Inconvénients

Took me time to think, however, yes it does need little help when it comes to reports.

Alternatives envisagées 

Zoho CRM et Salesforce Sales Cloud

Pourquoi passer à Bitrix24

It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision.

Avantages

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.

Inconvénients

It's a good software, but to tell the truth, customer support is limited.
Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.

Alternatives envisagées 

Basecamp

Pourquoi choisir Bitrix24 

Bitrix24 is available as a free version and offers a free trial.

Pourquoi passer à Bitrix24

Bitrix24 is available as a free version and offers a free trial.