Avis clients sur OpenPM

Avantages

What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points.

Inconvénients

The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency.

Avantages

I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS.

Inconvénients

I would like a screen, that shows the entire history of the encounter including all payments and adjustments.

Avantages

Nothing! I can't think of a single good thing to say.

Inconvénients

As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true.

Avantages

Fantastic support. It doesn't matter how great a product is if support is not effective and open to discussions that matter to your practice.

Inconvénients

The inability to mark what a patient is estimated to owe without an electronic verification.

Avantages

The product is easy to implement and train new users on. Security and change logs allow for easy troubleshooting. Built in clearinghouse information makes it easy to see the status of all claims that are in process.

Inconvénients

More robust clinic summary dashboards would be helpful. I know that OpenPM is working on this and I believe we will see them in 2021.

Avantages

Open PM is my favorite software, I hope I never have to make another change. Open PM is very user friendly, I have always been very happy with customer service. I love showing our new clients the software and how user friendly the software is. I have to say that the Worklist is one of my favorite features.

Inconvénients

I do not have anything that I do not like. If I could change anything it would be that notes made in the worklist would also make it on the patients encounter dashboard. I would also like the feature to add to the worklist by patient or encounter. This would keep duplicates out of the the worklist.

Avantages

I have worked on many practice management products and Open Practice seems to be the most inclusive for our medical billing company. From demographics to insurance verification to AR follow-up, Open Practice has been able to provide our company with a tool that is all-encompassing.

Inconvénients

Built-in storage for records is not a standard feature.

Avantages

Open Practice Solutions (OPS) was instrumental while choosing a new PM system coming from a floppy disk DOS system to an Internet based system, OPS completed a detailed A/R conversion balancing out to the penny while no other Vendor was willing to consider this option, this conversion made the transition from one system to the next seamless with no loss in revenue. The Reporting features of OPS is very intuitive and easy to use, you are able to retrieve any and all data you need within the system there is no additional cost or no additional servers needed.

The customization and interface capabilities have also been a huge area of expertise within OPS, they have gone above and beyond what I would have expected just to ensure our interfaces work properly, which in most cases required them to re-develop their interface specifications. In our 8 years using OPS, they have always listened to our suggestions and problems, they are very progressive in developing new features.

OPS Client support is Excellent, I love how they follow up within just a few hours of a service ticket to make sure everything is functioning; they have a great working relationship with the developers which makes their turn around time for tickets much more efficient. I am very pleased with the customer service team they understand their software and the client’s needs.

Inconvénients

There is nothing I would say I like least of the system, with the new features that come out to our practice every quarter just makes it that much easier to use the system.

Avantages

OpenPM is very flexible and customizable by specialty, by clinic, by user with intuitive administrator controlled functionality. We offer the software and EDI at no additional costs to our client because of what we gain in efficiency.

Inconvénients

We interface with many EHR and other software companies but unfortunately not all are willing to work with non-partner EHR companies like OpenPM. If the EHR can interface the limitation will never be on the OpenPM side.

Avantages

I like the visibility in the system. With our previous system, we had a hard time running reports and figuring out who did what. With OpenPM, they have an audit trail that tells you who did it. That is very beneficial in training and making sure staff have the correct permissions.

Inconvénients

In our previous system, we had a program write some custom code to automate various things. Some of those automations were lost when we transitioned to OpenPM. One that stands out is our patients with collection balances. We still see the balance out there, but they don't currently have a method to automatically flag a patient's account when they are moved to collections, so we can make sure they aren't able to schedule until a payment is received.

Avantages

There are many things but one thing that stands out is the integration of the EDI in the Billing software. I do not have to have two seperate companies one for the EDI and then one for the billing. OPM has a sister company that is an EDI company and they have integrated the two programs into one.

Inconvénients

I was not able to find one thing that I liked least of the product from begining to end.

Avantages

Love how user friendly and easy to work with it is! Support is always a phone call away!

Inconvénients

Looking forward for worklist notations to copy into the billing notes

Avantages

There is such an ease of navigation and an intuitive flow to how things are set up from the dashboards to the way that claims are so easy to resubmit correctly. I work remotely as the billing manager, but I can still make sure that reception has all the info they need to correctly charge patients by lots of places for me to put notes and information.

Also, their support team is just phenomenal. Totally knowledgeable and very responsive!

Inconvénients

I really just like working on it. There is not anything that comes to mind that I don't like or feel is missing.

Avantages

Very user friendly. Customer service and sales team is second to none. Very efficient. Reporting is great and detailed. Integration was easy. Interface is a great option.

Inconvénients

Price is a challenge for large practices. Wish there were more interface carriers. Reporting is great, but the explanation of certain reports is a challenge.

Avantages

Clarity of system overall, the front desk users think it is easy to understand and use

Inconvénients

sometimes the support does not clarify in response or understand the issue

Avantages

I like the amount of customization across the entire platform.

Inconvénients

I don't like the way claim denial worklists are set up.

Avantages

Its very user friendly, was easy to learn even without formal training.

Inconvénients

Would like to be able to upload documents relates to the claims without large storage fee.

Avantages

This is my first interaction with a practice management system. Open PM is very easy to use, setup and understand! There are so many features that we haven't even used yet! Our EMR interacts easily with this program too!

Inconvénients

So far, we have not had any issues (except user errors on our end!) Even when we have questions or find mistakes, Open PM has been accessible to help us correct and work more efficiently.

Avantages

There are a lot of areas in which you can provide a large amount of information for every patient visit

Inconvénients

It is sometimes difficult to run the reports that are necessary.

Avantages

Destaco mucho que los informes que da este software son bastante detallados y eficientes, y por la gran personalización que tiene, amplia el campo de utilidad de los mismos enormemente.

Inconvénients

Aveces es complejo hacer los informes que se requieren al principio pero uno se acostumbra.

Avantages

Everything is pretty much on one screen and easy to read vs. having to scroll down our click a bunch of different places to get to a certain screen.

Inconvénients

The batching feature for different things like adjustments and/or denials is a bit confusing.