Avis clients sur SuiteDash

Avantages

Pratique un logiciel de gestion partagé entièrement en ligne et personnalisable.

Inconvénients

J'attends avec impatience une personnalisation plus poussée des devis / factures et la visionneuse excel !

Avantages

1) It has all the software needed to run a business in one place. Email marketing, CRM, Project Management, Client Portal, Invoicing, you name it.
2) Easy and intuitive navigation on their system. Easy to understand and can complete tasks really fast.
3) Automation on repeating tasks. For example adding customer data into the CRM from signup form and performing email marketing.
4) Whitelabel client portal! Previously we were using a different software for this. With SuiteDash, we can provide our client with needed information right from the same software. This saved us alot of time and money.
5) Their customer support is amazing. Really fast response to solve issues. They also listen to customer's requirements and make improvements on the system. Love them for this!

Inconvénients

The system is in improvement stage. Occasionally we do find small bugs but the customer support team has been great to solve them promptly.

Alternatives envisagées 

Trello, Slack et Asana

Pourquoi passer à SuiteDash

To eliminate the use of different software for different tasks. With SuiteDashm our team was able to run everything from business chat, project management and CRM in one place. And since it combines everything in one place, the pricing is much more affordable. We save alot of money and time with SuiteDash.

Avantages

SuiteDash is extremely full-featured. It replaces so many other SaaS tools I have cobbled together over the past 10 years. Now I'm able to run my business more efficiently while providing clients with a top-notch user experience. (Yes, I'm referring to the fully white-labeled client portal app that's included!)

I am amazed at the myriad ways I have automated my business processes and client interactions so that the experience is high-touch and nurturing. As a business owner who's used to doing everything myself, SD saves me time in the long run because I can set up a workflow once and reuse it forever (or until I change it!).

The SD team continually adds improvements and upgrades to the platform, and they actually LISTEN to SD users in their Facebook community. I made a case for adding an additional automation option and was pleased to see it implemented within a few weeks. Very impresssed.

Inconvénients

SuiteDash is a powerful, complex system, so it can be a bit intimidating at first. That's always the downside to any tool that is this feature-rich. It's not something you can learn in a day, but if you're committed to properly planning out your workflows, watching the SD tutorial videos, reviewing the excellent help documentation and taking advantage of the FB user community (don't forget to join!) and SD support team, you'll set yourself up for success.

My suggestion... don't rush it. Take your time to learn the system by creating test/dummy accounts and workflows so you can really understand how to use this tool most efficiently and effectively.

Avantages

Well, it's supposed to have everything. Invoicing, project management, CRM, LMS.

Inconvénients

Too bulky, too much work to set-up, quite slow. And cannot integrate with other software as they don't have a public API.

Avantages

I've been blown away by how much Suitedash has been able to streamline my business. I used to have multiple subscriptions to different services and tools but since migrating to Suitedash, I feel so much more organised knowing everything is in one place.I'm also excited by the fact that there are even more things it can do that I haven't even explored yet (I feel like as my business grows, it'll be able to support me). I love how customisable everything is, they've really gone into a lot of detail to make their app adaptable to lots of different people's needs; I'm yet to find something I can't do with this thing.

Inconvénients

There is a bit of a learning curve, but it became intuitive once I learned the basics. As there's so much you can do with it, it can be a lot to take in at first but their documentation is awesome! They have a "lifesaver" button on each page which provides quick access to the specific documentation for that part of the tool, which means it's easy to work out bits and pieces as you go and as you need them.

Alternatives envisagées 

HoneyBook

Avantages

SuiteDash is my favorite suite tool. I use it daily as a project management tool, and I appreciate the refined and elegant design.
The tool replaces Jira and Confluence I've been using for years, but it is easier to use and take on, especially for customers not used to working with kanban boards.

I particularly like the ability for customers to make work requests.

The customer portal offers an excellent way to inform and reassure customers on project progress.
The portal page tool is an excellent alternative to Confluence, and the rich editor is powerful.
I use the Office part to create contracts that my customers can e-sign. Just wonderful.

As a solopreneur developer, I regularly work with other teams. So I appreciate the ability to promote users as project managers and that contact (CRM) and crew are well separated.

SuiteDash also replaces my chat tool as it offers an excellent email inbox tool and a chat with unlimited channels.

Inconvénients

I want the ability to create articles based on themes i could list.

Alternatives envisagées 

Nifty, monday.com, Dolibarr et Asana

Pourquoi choisir SuiteDash 

I wanted a monolithic suite of tools and something easy to take on for users non used working with Kanban boards

Logiciel antérieur 

HubSpot Marketing Hub, Jira, Slack et Confluence

Pourquoi passer à SuiteDash

The tool is very customizable.

Avantages

All the training videos and support they offer. Building out a CRM like this can be challenging. But the step by step options made life easy and quick

Inconvénients

Honestly, there isn't anything. There are things I'm not using yet, but will when we scale to that point

Alternatives envisagées 

monday.com et HubSpot CRM

Pourquoi choisir SuiteDash 

Didn't have what I wanted and the program wasn't as good as i needed it to be

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à SuiteDash

SuiteDash had the support and training i needed to understand how to use it effectively

Avantages

There is so many great features it is hard to point out what I liked the 'most', but the client portal is certainly a stand out feature, and the LMS add on in the higher package is well worth the additional cost, as I can now provide useful training videos for clients. And the onboarding process in SuiteDash is outstanding.

Inconvénients

Probably the learning curve, as there is quite a lot to set up. However, keeping in mind that SuiteDash offers so much functionality, this is understandable. And there are great training videos provided to help you through each stage.

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir SuiteDash 

SuiteDash offered a lot of additional functions that I previously did not have access to. The Onboarding and CRM and two of the standout reasons I made the change.

Pourquoi passer à SuiteDash

I tried at least 4 other applications, but none offered the complete package that SuiteDash does.

Avantages

The automation features such as e-mail drip campaigns, recurring invoicing, forms that can be sent to clients to gather information, and automated "FLOWS" that can be triggered by certain actions. The user base and Facebook groups are also great for learning the software roadmap and requestion new features.

Inconvénients

The speed of the dashboard could be improved, and because of the deep configuration options available, there is quite an initial learning curve when setting up the software.

Alternatives envisagées 

HubSpot Marketing Hub, Basecamp et HubSpot CRM

Pourquoi passer à SuiteDash

We chose SuiteDash because of their lifetime pricing plan structures which provide a deep long-term value, and the customization and white-label features available.

Avantages

I love that all business systems are in one platform! I've gone from using one system for bookings and a different system for automated email management which split my CRM across two systems to a fully integrated platform!

Inconvénients

It did take a bit of time to work out the best approach for setting up the system. Once I did figure it out, it was just onwards and upwards from there!

Avantages

I love how robust this system is! It is IRS compliant, and offers a secure document and client portal. There's a training portal. There are all kinds of different tools that allow my team to work more efficiently.

Inconvénients

It takes a while to absorb HOW MUCH this software does. It took me a while to get it implemented fully, but they are adding new things all the time, and it is only getting better and better. Overall, there are no negatives to this software, other than being overwhelmed on my part by how much it does.

Avantages

I am loving SuiteDash. In no particular order, the features I love about SuiteDash are intake forms, send invoices, accept payments, client subscriptions, multilingual, email marketing, custom domain, project management, customization, different levels of employees and clients, and file storage. I am slowly implementing SuiteDash under my own company, and I see that in due time, I will have more time to work on marketing. Thanks for such a great product! I highly recommend SuiteDash!

Inconvénients

What I like least about SuiteDash is the learning curve. I really don't mind that, but since I am a very busy person, it takes more time for me to implement it. I do realize that SuiteDash is extensive, and I was prepared with taking a while to learn. I am not worried about this though as I know I will get it done. I would also like to see a more robust CRM. It's important to keep track of my clients, and using a CRM is important. SuiteDash can also be a little techy if you don't know what you are doing. This could increase the learning curve, but really, it's such a great software! Again, thanks for such a great product!

Alternatives envisagées 

Zoho CRM et HubSpot CRM

Pourquoi passer à SuiteDash

I took a chance and bought it while it was featured on Appsumo. I have bought software on Appsumo before, but after using it for a while and seeing the potential for my business, I bought more codes on Appsumo. SuiteDash is the software on Appsumo that I have bought the most codes to get more features.

Avantages

The system is absolutely packed with every possible nick and cranny of business needs you know about, and DON'T know about. The ability to be customized to such extent to look, function and provide so much it is unmatched. From Project Management, Employee Portal, Customer Portal, Contracts, CRM, Mobile App, Invoicing and we can keep going.

The most impressive is that normally a system can not be this good in everything it offers and does. This SaaS is the exception, it is not perfect (lets be honest nothing ever will be "perfect") but it will take you a long long time to find where the system is lacking anything "special" for your unique business. If that is the case, they are just around the corner to answer questions and resolve any issues you might have quickly. This is the type of system and service you wish you would build. It doesn't require marketing! It is so good, they already have so much word of mouth referrals because IT IS an excellent system.

Inconvénients

Because the system is so robust it requires good training to help you see all of the options, setups needed to take full advantage of the system. In Short "Training Material"

Avantages

My favorite feature was the ability to implement our own CSS to fully customize the branding of our login page and client portal. Also, being able to use variables to display unique data for each logged-in client makes this a very unique and powerful solution.

Inconvénients

The only feature that was missing when I purchased SuiteDash was a "Pipeline" view in the CRM to give me some basic analytics on our sales pipeline. I reached out to Support about this and they said they already have this feature in development and it is scheduled for release soon during this quarter (Q3 2020) so I'm really excited about that and once it is released this solution will have everything I need.

Avantages

I want to compliment the high level of customer support that I have received from the SuiteDash team this past year. They have improved their functions, site speed, and features that were not previously there before a few years back. I've watched and followed the progress of this company for quite some time now. I'm proud to say that we are now and full fledge Pinnacle user. We've also set up a few startup companies to use this CRM system as well. I love that they provide us with an insight/roadmap to a forecast of their progress in implementing new and upcoming features, it's exciting to see as an existing user. They're many CRM platforms out there, and it appears that they are looking into becoming, a one size fits all type of system. Keep up the great work!

Inconvénients

I'm impatient, so having to wait for new features to become live is dreadful. Would like to see questionnaire forms improved.

Alternatives envisagées 

Agile CRM

Pourquoi choisir SuiteDash 

Client asset review approval/decline functionality feature.

Pourquoi passer à SuiteDash

The upcoming roadmap of the new and improved functions and features.

Avantages

The overall system is a powerhouse and can be used within any small business. The forms are customizable and easy to use. The Client Portal includes file sharing, pipelines, project management, and client communication! There are an endless amount of features that create a beautiful and smooth client journey!

Inconvénients

The only downfall is that you have to learn how to set it all up BUT their Support Team is responsive and there are Agencies that can set up your entire system!

Alternatives envisagées 

HoneyBook et ClickUp

Pourquoi passer à SuiteDash

There is truly no other tool that can compare to SuiteDash. Period.

Avantages

SuiteDash has a solid foundation of task management upon which to build but it's offering a lot of functionality that just isn't there yet. The team is also very responsive, which bodes well for their future.

Inconvénients

The CRM does not connect to email to capture regular interactions nor does it record all interactions without marking things manually. As a longtime CRM expert, I can tell you that CRM only works well when a lot of the tracking can be automated by the systems interactions, leaving the user time to get work done. SuiteDash isn't there yet.

Alternatives envisagées 

SugarCRM et Bitrix24

Pourquoi choisir SuiteDash 

Pricing.

Logiciel antérieur 

Bitrix24

Pourquoi passer à SuiteDash

Pricing but then we switched back to Bitrix24 when we realized how limited SuiteDash was on the CRM aspects of the product. Once they spend more time focused on what their customers truly need to succeed, I think the product will get to where they want to be.

Avantages

The ease of getting up and running with connected services was a SNAP! Made it so easy to each task because there are video tutorials on how to do every step of the process and get going in hours not weeks or months!

Inconvénients

Not having enough energy in my day to put all of the amazing tools to work. There are so many more aspects of the system that I am excited to get into and start using and I have only started to scratch the surface!

Alternatives envisagées 

Salesforce Sales Cloud et Keap

Pourquoi choisir SuiteDash 

Too difficult to configure!

Logiciel antérieur 

Creatio CRM

Pourquoi passer à SuiteDash

The cost and support as well as the BUILT-IN FEATURES and connected services. AMAZING value!

Avantages

It has been an evolving time with SuiteDash regarding what I like best. First I liked the simple CRM and task management for standard tasks and project based phases and tasks.

As new needs arise suitedash has the solution. Client Portal was easy to set up, management of permissions and file uploads from clients was a breeze too. My non-tech clients can navigate the software easily on the client side.

Customer Invoiving, payments, and subscriptions are all available in one suite, as well as adding it to a subdomain of my main site and white label for customer constancy.

Inconvénients

The only thing that I would like to see from SuiteDash for my current needs is a history of emails sent in the invoicing section.

Avantages

I really like that it allows us to automate much of the process when a client signs a contract with us. Once signed, they can then set up their billing and once paid, they will be given a client portal including the tasks they need to do and a place for them to upload their assets for us.

I love how you can impersonate a staff or a client to see what they would see at login. Also, I like that there is a WordPress app to put the client's portal into their WordPress admin. This is perfect for us.

Inconvénients

The forms builder is not flexible enough for me. I don't like how limited it is to customize the presentation of the forms. It needs the ability to include more instruction text between items. Sometimes the software is slow to load the different pages, I wish it were faster. Some of the steps can not be automated yet but hopefully soon. Zapier triggers need to be expanded.

I wish there could be more than one email per account so that different staff could email clients from within SuiteDash.

Avantages

I came across SuiteDash while exploring client portal options to serve my existing customers and clients. SuiteDash seemed to be too good to be true. Within few hours, I was able to white label client my client portol with my own logo , colors etc.

SuiteDash offers a whole host of functionalities that I required for my client portal

1) Ability to create pages for specific groups ( it's called circles in suitedash ) to display relevant information
2) Create flow form for registering / intaking new clients/leads into the portal and manage custom fields associated with each new client , lead , prospect. SuiteDash provides a whole list of CRM features that I would require to manage my client data.
3) Email Marketing : SuiteDash offers email marketing tools and provides ability to create new lists, campaigns and automation sequence that one require to warm up your leads .
4) Direct Messaging: Direct messaging feature between team members
5) Files: It provides ability for my clients / customers to upload files directly via the portal. Also it provides us option to upload files for clients and also upload private files ( not shared for clients but with additional team members )
6) Integration: It provides option to integrate with Paypal / Stripe / Google Calendar /Zapier and Google Calendar
7) Custom Menu: You can define custom menus for each group / roles and select which sections / modules are available for each group / client etc.

Inconvénients

1) The UI/UX of Project Management Feature is little outdated. I hope the UI/UX of the project management module can be improved so that it becomes easier to handle projects through SuiteDash
2) To provide a complete client portal solution, I would like it to provide Proposal features right through the software. The team are working on it and I hope it is developed soon and made available to customers.

Avantages

This is real honesty! SuiteDash has the features that my business needs. It has everything I could ask for. SuiteDash is really open sourced and amazingly customisable from branding to workflows. Features that SuiteDash has is not seen on other CRM systems I've tried and.... I've tried a few.

Inconvénients

Alright here are the bad things.

In the UK and EU ... SCA came to force. SuiteDash has been telling me for over 7 months that they are working on the Stripe Upgrades. Been told it will be done in few weeks, or days. Nothing for 7 months and stoll waiting. My clients payments been getting declined and had to manage payments over the phone. This really annoyed me because they are rolling useless updates instead of something that's really important.

Secondly, the UI is old... ugly... hard to use... and slow. Like slow like proper slow. Like 10 seconds to load a page..... I have 200Mbs speed broadband.. and its still slow. Maybe work on server and UI to be honest.

Projects:
Okay I do like the projects however, it's back and forth between client details, invoices, project and tasks. It's not in one tab... like go into project to see the client details.. assigned invoice to that project... like it's so all over the place thay I'm wasting time going back forth.

Subscriptions:
Great feature as I deal with recurring payments a lot. However, when a client doesn't pay and the system tries for 3rd time it cancels the subscription. Which then neither me or the client can reinstate the subscription. I have to create a new subscription invoice to activate a subscription.
Also when it's cancelled, it's not moved into archived subscriptions. Just is in the list in red with all the active ones as well which is annoying and not needed.
There's more to be honest.

Avantages

Too many to mention, but I'll give it a try. SuiteDash definitely on track to truly be an all-in-one solution. Instead of listing all their features (I love all of them), I will describe the pros from my process flow.

I can add a lead magnet or contact form to my site. Once the form is filled out, an automation kicks off a drip campaign to start nurturing the lead. Once a client expresses interest, they schedule a call to discuss how I can help them. From that conversation, an estimate and/or invoice is created to being work. I can then kick off an onboarding workflow that gathers all the information I need for a project. That project is managed from end-to-end and the client can track progress, provide clarification, or share files all through their own customized portal. This entire process I just outlined is completely native functionality in SuiteDash.

Inconvénients

I would like better integrations with GSuite (e.g. 2-way calendar sync), the ability to create proposals (rather than estimates & invoices), and support/ticketing system. That being said, the team is constantly making improvements and the items I have above are already on their product roadmap...yay!

It can be tricky to set up at first due to how flexible/customizable it is. That being said, their instructional videos are absolutely fantastic!

Alternatives envisagées 

ClickUp et HubSpot CRM

Logiciel antérieur 

Asana

Avantages

Really like how it is highly customizable and has a ton of options! It has an ongoing team developing it, which means the features keep expanding and it stays current. Since it is hosted by them, I don't have to worry about applying updates. The Support team has been very responsive as well!

Inconvénients

The main things I don't like are features that are missing that are slated to be released soon: A support Ticketing system, installment payments, and reporting feature. Once these are added, it will have all the features of my old CRM and many more!

Avantages

I really like the proposed feachers and the way they have them organized is great. Also they have attempted to have a Quick books upload.

Inconvénients

When I want to create and invoice it can take 4-6 min for one to load. It's like there servers are in Slow-mo. The quick book upload doesn't really work either. It brings the items in great but every entry needs to be hand fixed because the GST never transfers properly. Also the invoice number doesn't transfer? Lastly since the most resent update customer service help went from difficult to impossible. So in short I am paying to watch the little round load meter go round and round instead of being productive.