Avis clients sur SurveySparrow

Avantages

Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have provided and select the survey theme that match with my objective. I also can select the question from the suggested question section.

Inconvénients

I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that i want and it making a mess to the form layout and design. I have tried it multiple time, but it just not happening and i don't think there is any way to do it properly.

Avantages

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

Inconvénients

The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

Avantages

We loaded their chat bot and received no benefit from it.

Inconvénients

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

Avantages

Easy to use
Demo's
Templates
Image Bank

Inconvénients

Inability to move through the visual view of the survey without going from start to finish to see edits
Renaming is only available on the Enterprise subscription
Price of the Enterprise subscription

Lack of ability to have 2 connected short questions in 1 view

Lack of intergrations

Alternatives envisagées 

Customer Frontlines, Typeform et SurveyMonkey

Pourquoi choisir SurveySparrow 

Price

Logiciel antérieur 

Typeform

Pourquoi passer à SurveySparrow

SurveySparrow contains many, but not all of the advantages of Typeform, but is more cost-effective.

Avantages

It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.

Inconvénients

This platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.

Avantages

Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website.

What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it). The LOGIC section is what you should accentuate more on if you ask me.

With this tool, you get to define factors that will trigger the form's display on your website( for pop-ups) usually defined by the percentage scroll rate or an average session duration(measured in seconds). I find this extremely helpful as it keeps my web pages clean and nice-looking, especially for my service pages. You equally get to choose between inline and side widgets placements as well.

This software will help your business understand how to better serve your clients.

Inconvénients

nothing complicated yet and hopefully, the developers keep making updates.

Avantages

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.

Inconvénients

It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.

Avantages

Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users

Inconvénients

The data reporting is not up to their competitors

Alternatives envisagées 

Survicate

Pourquoi choisir SurveySparrow 

Their change of plans and pricing

Logiciel antérieur 

Survicate

Pourquoi passer à SurveySparrow

Better plan and pricing

Avantages

Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself.

The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business.

Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway.

It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it.

Inconvénients

It's working very well and haaven't got any issues with it yet.

Avantages

Surveysparrow having good user interface and user-friendly.The customer support by survey sparrow is excellent.If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best.

Inconvénients

I think I doesn't feel dislike about this, because I loved it.

Avantages

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Inconvénients

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

Avantages

Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Inconvénients

Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

Avantages

SurveySparrow is an excellent platform for surveys, feeling clean while maintaining a detailed and engaging

Inconvénients

It would be great if company making small bug fixings, poor customer consultant support

Avantages

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Inconvénients

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Avantages

I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Inconvénients

I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

Avantages

It's so easy to use was pretty user friendly. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat.

It can be chat style or full page so it's nice to have layout options as well.

Inconvénients

Sometimes the fonts could be a bit bolder for clarity and ease to read.

Avantages

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Inconvénients

In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.

Avantages

SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

Avantages

surveymonkey was tough. The sparrow is simply wonderful. just that is enough. because it's very important.

Inconvénients

There isn't a feature I don't like. I think it's easy and fast. I post a lot of survey. almost every week

Avantages

It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

Inconvénients

The only dislike I can think of is that some of the language used in the default questions aren't worded the best.

Avantages

It looks beautiful - both the dashboard and the survey taker's experience. Such a smooth and easy to answer process, and with a conversational tone that encourages the survey taker to complete it.

Inconvénients

It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.

Avantages

1. Extremely easy to use
2. Very customizable
3. Support service is extraordinary, they answered my questions in less than 2 min.
4. Price is fair
5.

Inconvénients

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Avantages

Super easy to set up - first product I've ever used within 5min of buying. I used to use online pdf forms to seek feedback from customers and workshop participants. SurveySparrow is so much easier to set up, collect feedback, analyse it, and much for fun for the people filling it in! I've noticed an uptake in the number of people giving feedback, especially on the qualitative side.

Inconvénients

Still need to be able to amend some of the wording, e.g. end-of-message. Not a big deal but would be nice.

Avantages

The conversational interface for collecting survey data is a more engaging format. Having multiple options to share a survey (link, website embed, etc) is also a huge plus.

Inconvénients

The reporting and analyzing survey data has a ways to go. If you need more fine grain tools for collecting survey data and analyzing it, this might not be for you.