Avis clients sur NUACOM

Avantages

I am a business consultant and have implemented NUACOM system with one of my clients. Our main goal was to improve our sales process, which was strongly related to how we connected to our prospects. Although my background is Marketing, who works in sales knows well that a phone call converts more than emails. So we needed a proper phone system. We chose NUACOM because we could connect it to our Hubspot CRM and track calls and emails in one place. I would also add the call recording feature to the list of reasons we decided to go with them. In terms of pricing, they were very competitive, especially because they offer unlimited calls to mobiles. So for us, it helped a lot to put the sales team to ring every single lead. As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful. We set everything up in less than an hour. Every time we needed assistance to reconfigure our call flow, their customer service team was available for us.

Inconvénients

It's hard to tell. I'm really pleased with the software. We had a situation that it is actually outside NUACOM's responsibility. As any cloud system, it runs over the broadband and once we had an issue with our internet provider. So we ended up with no internet connection until they restored it 2 days later. After some emails and calls exchanged with the internet provided at that time, we tried to run the business as we could and thanks God our sales team could continue prospecting over the mobile app for inbound and outbound. There was some times the reps were on 3G connection on the mobile so the app were not receiving calls, but actually the GSM of the sales manager (we had set up his number as a backup). But it depends on the mobile coverage, not actually the NUACOM app. We reported this internet issue to NUACOM and Igor recommended using temporarily a 4G modem to at least handle incoming calls in the reception, which we had had an IP phone. But the mobile app was working fine for the sales team, so why not using it for the customer service team as well. After our internet connection was restore again, we contacted them and asked to assist us to bring back the call flow we had before (which was something we could have done by ourselves on the portal). So apart from the internet dependancy, I think the system is great. Also, they often release new features. So if there is a lack of feature at that time we implemented the system, months ago, they may have released them now.

Alternatives envisagées 

Aircall, CloudTalk et Ringover

Pourquoi choisir NUACOM 

Needed more functionalities at that time, such as CRM integration.

Pourquoi passer à NUACOM

Price and support to implement it.

Avantages

The interactive voice features and call playback are really very useful for any small business.

Inconvénients

I don't have any complaints so far, i've had little reason to call tech support!

Alternatives envisagées 

Blueface Hosted PBX

Pourquoi passer à NUACOM

The technical expertise of the team, the innovative principals of wanting to improve the app for better customer experience.

Avantages

I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email.

We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that I will hear from him again.

I called in, no answer, tonight when I checked with another Sales Team Member, I got the text that he still could not yet make calls using nuacom, which is frustrating him. Not only did I lose out on sales during the 3 weeks because of technical issues that didn't get fixed in time, but I also have now Sales Team Members that can't make productive calls to sell tickets to my event and that are frustrated.

Very unhappy about all of this, and to be honest I really feel that I shouldn't have to pay for a voip service that my team could not use productively for 3 weeks, due to technical issues that needed to be fixed and prevented from occurring, from the nuacom side, which hasn't been done. I told the Consultant from the very beginning my situation, and also told the tech team that my Sales Team is in different locations, so since I got the highest package for each user, they should of made sure that all of it, is functioning with every Sales Person using nuacom with hubspot crm, which has not been done.

I would not recommend this voip service to anyo

Inconvénients

That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training.

Alternatives envisagées 

CircleLoop

Pourquoi passer à NUACOM

At the time, it seemed like the best choice for value of money and voip service.

Avantages

Everything, it is a far superior product and service to competitors on the market.

Inconvénients

None this service and product is excellent.

Avantages

It can literally do everything I've ever needed it to do.
It works flawlessly.
The call quality is excellent.
The team at Nuacom are superb to work with.

Inconvénients

I really don't have any cons to list, everything has been really good.

Avantages

Easy of use, customization for our needs

Inconvénients

Still trying to work out how to remove users

Alternatives envisagées 

Aircall et Freshdesk Contact Center

Avantages

The service is great and while a lot of the system is manageable online, the team is very helpful and very quick to respond to any query you have. Their live chat service is very handy.

Inconvénients

We have no complaints. Our experience with the service and software are very positive. The only thing I would like is to keep recorded calls for longer as at the moment it is based on file size, I would refer A time frame rather than the size of the files as you cannot predict how much you need.

Avantages

The back end is extremely user friendly with almost full control over every aspect of the system without the need to contact support.

Inconvénients

Unfortunately we went able to fully remove our phone provider as our business number was tied to our broadband line. This isn't the companies fault though.

Avantages

easy to set up and gives us much more information about our customers than traditional telephone. We now never miss a call

Inconvénients

more expensive than regular telephone but worth extra for features

Avantages

I really liked how helpful the staff and the speed they dealt with issue I had with the soft-phone.

Inconvénients

No dislikes really for the last couple of year of use.

Avantages

Level of support and tech awareness of that support. They support team are actual techies

Inconvénients

not a lot bad about it. There are some obscure features I would like but haven't really had a chance to even request them

Avantages

Easy system to use
Cords don't tangle easily like other systems.
Volume can be adjusted simply
Voicemail set up and play back very good

Inconvénients

Nothing really ! Some features we don't even use.

Avantages

Excellent quality calls with major cost savings.

Inconvénients

Occasionally I need to restart my desk phone.

Avantages

Simplicity, it worked out of the box. Configuration is reasonably straightforward, and uploading telephone directory was simple. Seemed to be a bug in setting up the recordings but support fixed it simply.
Support is fast and friendly.

Inconvénients

No real problems with it. configuring the call routing takes a bit of work.

Avantages

Being able to go back and recall information when it is most needed and store it.

Inconvénients

No complaints regarding the software so far.

Avantages

Flexibility.
Easy to use.
Free calls.
Controllable from my PC

Inconvénients

Nothing to dislike.

Avantages

When voice messages are left on the phone I receive an email with an attachment which contains the message.

Inconvénients

When making a call it takes slightly longer to connect

Avantages

-Easy set up due to strong onboarding/ Customer service
-Integrates with many tools we use for our sales and support functions
-Strong reporting metrics
-Always adding features
-Cost-effective

Inconvénients

No real issues to report, Only we set up in an office in Poland and had to choose a seperate VOIP partner for this office

Avantages

Great cost saving and customer support with accessible helplines

Inconvénients

Some broadband glitches in the early days

Avantages

The marketing facilities are excellent, the option to record conversations for training is very good

Inconvénients

That I didn’t find out about Nuacom years ago

Avantages

Service is efficient. Support is top-class.

Inconvénients

Nothing. All required service/support is on tap when required

Avantages

We've used Nuacom for approx 3 years and didn't realise at the start what an impact it would have on our business.
We were initially sceptical of moving from the big providers but now delighted we did!
Costs have reduced, communication is simpler and the level of reporting and information we have on any device about who rang, when etc. has improved how we do business. I can honestly say our business would not be running as efficiently as it has without this system in place.

Inconvénients

Very few cons to be honest - it has improved dramatically in ease of use over the years compared to what was there originally. (The original was a bit more difficult with less features.)

Avantages

Very easy to move our system across and no issues or interruptions.

Inconvénients

Have not come across anything yet that I do not like.

Alternatives envisagées 

Blueface Hosted PBX

Pourquoi choisir NUACOM 

Magnet Support and System was not great at all.

Pourquoi passer à NUACOM

Price and features

Avantages

Gives the impression to customer that you are a larger business

Inconvénients

I’m overall happy with the product, no complaints

Avantages

Ease of use for all users. Great Customer Support. Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops.

Inconvénients

There isn't much I'd change, perhaps automatic reports emailed to specific users about call logs but I can't pick something that is flawed about the system.