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Voiso est un logiciel pour call centers conçu pour aider les centres de service client et les entreprises d'externalisation des processus métier à gérer les appels sortants. Les administrateurs peuvent utiliser le tableau de bord...

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Évaluations des fonctionnalités

Rapport qualité-prix
4,9
Fonctionnalités
4,9
Simplicité
4,9
Support client
4,8

Parcourir les avis sur Voiso

13 avis sur 13
Classer par :
Sven
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
s/o

5
Publié le 08/03/2021

An awesome call center software

Avantages

This software has a ton of metrics and functions for a free trial or a low price. Pretty satisfied. Very easy to find and use the many functionalities.

Inconvénients

Not much to dislike about the software, given that I only used the free trial. So far so good.

Phidias
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/10/2020

Great call quality and Service

PReviously having many issues and complaints about calling and interuptions.
With Voiso the complaints and call issues are to the minimum.

Avantages

User-friendly. Was easy to set up and swap from our current calling system we were using.

Inconvénients

Comparing to other calling systems he hardly found any issues with the administration of the system

Alternatives envisagées 

Cisco Jabber

Pourquoi choisir Voiso 

We had toubles with incoming calls and call quality.

Pourquoi passer à Voiso

Easier implimentation with our CRM and good call quality.
Kateryna
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/05/2023

Efficient and reliable telephony service

We have been using Voiso as our IP telephony service provider for a while now, and we are thrilled with the level of service they have provided us.We highly recommend Voiso as an IP telephony service provider. By following the tips mentioned above and working closely with Voiso's customer support team, we have been able to enhance our communication capabilities and improve our overall business operations.

Avantages

Voiso's dialer is one of the best in the market. With its cutting-edge technology, Voiso ensures that voice calls are clear, uninterrupted, and of high quality. This has been particularly helpful for our team, as we are able to make and receive calls seamlessly without any lag or dropped calls. User-friendly interface and intuitive design make it easy to use.Voiso has an excellent customer support team that is always available to answer any queries or concerns we may have. We have found that having open lines of communication with them has been incredibly helpful in resolving any issues that arise quickly.

Inconvénients

Everything is fine. The overall user experience and performance have been consistently reliable and efficient.

Les meilleures alternatives à Voiso

Lord Gil
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
4
Simplicité
4
Support client
3

3
Publié le 02/05/2023

Thinklogic Media Group_Product Review

same on the above point.

Avantages

Its integration with other apps we use as well as the convenience of using the dashboard.

Inconvénients

in terms of the app, I totally like it but the policy on payment which is immediately due upon receiving the bill is quite non advisable. If possible technical problem encounter on the payment from our bank side, operations been stopped for the meantime as we cant able to dial or use the voiso. Huge impact on our revenue if that's the case as we only rely on voiso as our dialer.

Irvan
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/02/2023

Best Call Center Application I've ever used

Voiso helps our call center business run smoothly and also one of the best things is the report which is very helpful for us to analyze on the progress of the business operation

Avantages

All in one package dashboard, interactive. They provide everything from VoIP, Numbers, Services, quick support, etc

Inconvénients

Mostly is the cost, if they can reduce all aspect cost I would be very grateful

Zhivko
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/03/2023

Voiso: The Ultimate Call Center Solution

Our overall experience with Voiso has been fantastic. The product has exceeded our expectations and has helped us streamline our customer service operations. The support team has also been incredibly responsive and helpful whenever we have had questions or concerns. I highly recommend Voiso to any business looking for a reliable and efficient calling software.

Avantages

I absolutely love the features that Voiso offers, especially the call center management, call routing, and call recording capabilities. It has made managing our customer service operations so much easier and more efficient. Plus, the product is incredibly user-friendly, which makes training new employees a breeze. Integration with our existing business processes was also a smooth process, and we were up and running in no time.

Inconvénients

Honestly, I haven't found anything that I dislike about Voiso. Every feature has been incredibly useful, and the product has met all of our needs so far. If there was anything to improve upon, it would be great to see even more integrations with other tools and software we use, but that's just a minor suggestion.

Mick
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
s/o
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 04/05/2023

Trustworthy Service Provider for a Call Center

Avantages

We've been working with VOISO for quite a while and encountered very few issues, which were always fixed in time. They have great tools to keep track of and manage the work of a call center. Always keeps us updated on new features and services they launch. Easy to use.

Inconvénients

Not a huge fan of their integrated calling app, limited functions, it supports only one line.

Rebecka
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/01/2023

Great Service & Product

Very good experience. So far so good.

Avantages

Our company use Voiso call system daily and we have faced very few and minor issues that their support team was right there to assist with. They are always a message away. The system is close to flawless - fast, user friendly and great CRM to keep track of our team with. Any requests to change or customize our setup, again they are just a message away and their representative will call us up to discuss options right away.

Inconvénients

At the moment I cannot come up with any desired feature, as each time we do ask for an update, they seem to have a solution to our needs.

Mesrop
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/04/2023

VOISO is the VOICE of People

Can not be described.

Avantages

Friendly User. we Love it all over the Globe.

Inconvénients

There is no Least in VOISO, It is the Best in the market.

Aleksandar
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 03/04/2023

Voiso Feedback

So far, pretty pleasant experience, especially with their Sales and Tech teams that are providing fantastic support!

Avantages

Easy to use, easy to access. For us it fits the development path as it integrates with the CRM we are using on daily basis for our operational needs.

Inconvénients

An option to have the option to download or / listen to the call from the dashboard as a regular agent would be great.

Gabriel
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/01/2023

Good tool, better partners in business

All good, nice to have them on my side

Avantages

Everyday we work with them and in this business their service is mandatory to do our job. Good is to have a reliable solution that provide a correct service every day

Inconvénients

The numbers they provide are not the one I want but they're still functional

Younes
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/01/2023

Powerful software and great support

Avantages

- Flexibility of callcenter and readiness to implement any suggestions or changes- Great support staff and immediate response

Inconvénients

- There are no cons that we can report at this moment.

Serghei
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/01/2022

Review

Avantages

Flexibility and Stability , User friendly interface

Inconvénients

Live time video conference and virtual reality calls

13 avis