Avis clients sur Voiso

Avantages

Friendly User. we Love it all over the Globe.

Inconvénients

There is no Least in VOISO, It is the Best in the market.

Avantages

User-friendly. Was easy to set up and swap from our current calling system we were using.

Inconvénients

Comparing to other calling systems he hardly found any issues with the administration of the system

Alternatives envisagées 

Pourquoi choisir Voiso 

Pourquoi passer à Voiso

Avantages

Its integration with other apps we use as well as the convenience of using the dashboard.

Inconvénients

in terms of the app, I totally like it but the policy on payment which is immediately due upon receiving the bill is quite non advisable. If possible technical problem encounter on the payment from our bank side, operations been stopped for the meantime as we cant able to dial or use the voiso. Huge impact on our revenue if that's the case as we only rely on voiso as our dialer.

Avantages

We needed a tool that could help us manage the full scope of our contact center, that was quick to implement, and easy for all of our agents to use. Voiso checked all of those boxes and, since then, it's only continued to impress us with its features and continual new updates. The support we receive is also very quick and attentive.

Inconvénients

Nothing really springs to mind in terms of negatives. I wasn't involved in the procurement but, from what I understand, it's not the absolute cheapest solution out there. Middle of the road in terms of pricing but its users get a tonne of value for money.

Avantages

We've been using Voiso for six months now and I'm really impressed. It has made a noticeable difference to the way we work. Call analytics are fantastic because they give us the data we need to really improve our sales and training calls. The HubSpot integration also saves us a lot of time by syncing everything automatically. Plus, their customer support team is always available and super helpful with any questions we have.

Inconvénients

While Voiso offers flexibility, certain advanced call center functionalities may have limited customization options. Thoroughly exploring feature requirements during evaluation is key.

Alternatives envisagées 

Avantages

Voiso's dialer is one of the best in the market. With its cutting-edge technology, Voiso ensures that voice calls are clear, uninterrupted, and of high quality. This has been particularly helpful for our team, as we are able to make and receive calls seamlessly without any lag or dropped calls. User-friendly interface and intuitive design make it easy to use.Voiso has an excellent customer support team that is always available to answer any queries or concerns we may have. We have found that having open lines of communication with them has been incredibly helpful in resolving any issues that arise quickly.

Inconvénients

Everything is fine. The overall user experience and performance have been consistently reliable and efficient.

Avantages

All in one package dashboard, interactive. They provide everything from VoIP, Numbers, Services, quick support, etc

Inconvénients

Mostly is the cost, if they can reduce all aspect cost I would be very grateful

Avantages

I absolutely love the features that Voiso offers, especially the call center management, call routing, and call recording capabilities. It has made managing our customer service operations so much easier and more efficient. Plus, the product is incredibly user-friendly, which makes training new employees a breeze. Integration with our existing business processes was also a smooth process, and we were up and running in no time.

Inconvénients

Honestly, I haven't found anything that I dislike about Voiso. Every feature has been incredibly useful, and the product has met all of our needs so far. If there was anything to improve upon, it would be great to see even more integrations with other tools and software we use, but that's just a minor suggestion.

Avantages

We've been working with VOISO for quite a while and encountered very few issues, which were always fixed in time. They have great tools to keep track of and manage the work of a call center. Always keeps us updated on new features and services they launch. Easy to use.

Inconvénients

Not a huge fan of their integrated calling app, limited functions, it supports only one line.

Avantages

Very fast and friendly customer support and easy to use platform

Inconvénients

There are several important features missing which are in the pipeline (searching WhatsApp messages, seeing past conversations with contacts, receiving SMS back from customers, etc.)

Avantages

Our company use Voiso call system daily and we have faced very few and minor issues that their support team was right there to assist with. They are always a message away. The system is close to flawless - fast, user friendly and great CRM to keep track of our team with. Any requests to change or customize our setup, again they are just a message away and their representative will call us up to discuss options right away.

Inconvénients

At the moment I cannot come up with any desired feature, as each time we do ask for an update, they seem to have a solution to our needs.

Avantages

Voiso is easy to set up if you use Salesforce because of the pre-built integration. The voice quality is great. Dashboards are easy to create and manage and are really helpful for call center admins.

Inconvénients

Voiso offers very good basic functionality, however it may lack some of the advanced features that you may want if you are looking to manage a large call center

Avantages

Everyday we work with them and in this business their service is mandatory to do our job. Good is to have a reliable solution that provide a correct service every day

Inconvénients

The numbers they provide are not the one I want but they're still functional

Avantages

- Flexibility of callcenter and readiness to implement any suggestions or changes- Great support staff and immediate response

Inconvénients

- There are no cons that we can report at this moment.

Avantages

Flexibility and Stability , User friendly interface

Inconvénients

Live time video conference and virtual reality calls

Avantages

Easy to use, easy to access. For us it fits the development path as it integrates with the CRM we are using on daily basis for our operational needs.

Inconvénients

An option to have the option to download or / listen to the call from the dashboard as a regular agent would be great.

Avantages

This software has a ton of metrics and functions for a free trial or a low price. Pretty satisfied. Very easy to find and use the many functionalities.

Inconvénients

Not much to dislike about the software, given that I only used the free trial. So far so good.