Logiciels pour support client

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

todo.vu est une solution de gestion de projet cloud offrant des outils intégrés de CRM (Customer Relationship Management), de gestion de projet, de gestion du temps et de facturation. La plateforme s'adresse aux entrepreneurs,... En savoir plus

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information... En savoir plus

Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messages, and an integrated help desk. It caters to... En savoir plus

Userlike est une solution cloud de chat en direct qui peut être intégrée aux sites web existants. Elle permet une communication en temps réel entre les clients, les employés et les membres de l'équipe interne. Elle propose... En savoir plus

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... En savoir plus

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be... En savoir plus

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key... En savoir plus

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The... En savoir plus

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an... En savoir plus

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and... En savoir plus

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based... En savoir plus

Logicbox is cloud-based business management software that is suitable for small to midsize companies in a variety of industries. It offers a suite of business management modules and functions that can be configured to... En savoir plus

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge... En savoir plus

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... En savoir plus

XSellco Helpdesk is help desk software designed for e-commerce sellers that supports multichannel marketplaces. xSellco offers over 60 e-commerce integrations and centralizes customer support queries from webstores, marketplaces... En savoir plus

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit... En savoir plus

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable... En savoir plus

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT... En savoir plus

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known... En savoir plus

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... En savoir plus

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and... En savoir plus

Acobot est une plateforme cloud d'IA (intelligence artificielle) conversationnelle. Elle propose des chatbots intelligents pour le e-commerce et le commerce de détail en ligne afin de stimuler les ventes sur le web. En plus de... En savoir plus

User.com est une plateforme complète de marketing automation qui permet de satisfaire et de fidéliser les clients. L'application vous permet de recueillir des informations sur les prospects et de communiquer avec eux à l'aide... En savoir plus

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs,... En savoir plus

Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that... En savoir plus

Freshcaller est une solution cloud PBX qui aide les utilisateurs à gérer les opérations de leur call center. Les principales fonctionnalités de la solution sont un SVI (serveur vocal interactif) à plusieurs niveaux, le suivi et... En savoir plus

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... En savoir plus

Iridize is a cloud-based learning management system (LMS), which is suitable for businesses of any size. Key features include behavior-responsive messaging, activity tracking, employee targeting by role, A/B testing and audit... En savoir plus

Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes and... En savoir plus

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing,... En savoir plus

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one... En savoir plus

Sparkcentral est une plateforme de distribution de messagerie automatisée, AMD (Automated Messaging Distribution), qui améliore les opérations de service client sur toutes les plateformes numériques. Principalement destinée aux... En savoir plus

SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service... En savoir plus

C2 ATOM is an IT service management solution that helps users manage and automate requests, assets and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific... En savoir plus

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their... En savoir plus

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels.... En savoir plus

Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D... En savoir plus

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With... En savoir plus

Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels. Prompt.io offers integration with different customer... En savoir plus

Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer service operations. The centralized dashboard allows users to manage lead pipelines as prospects convert into... En savoir plus

Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales... En savoir plus

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback... En savoir plus

BlueCamroo is a cloud-based business management platform that provides features such as lead and customer management, team collaboration, task and project management, customer support, time tracking, expenses management, billing... En savoir plus

Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel,... En savoir plus

Toonimo is a cloud-based online self-service solution specializing in customizable digital walkthroughs. Toonimo helps direct visitors to next best actions on users’ websites. It features human voice overlay, so visitors are... En savoir plus

Creatio Service (formerly bpm'online) is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management,... En savoir plus

nixi1 is a cloud-based chat management solution, which helps small businesses, contact centers and travel agencies streamline communication across multiple channels including WhatsApp, Facebook Messenger, SMS and Telegram.... En savoir plus

CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across various industry verticals. Key features include workflow automation, customer asset management, contract... En savoir plus

AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients'... En savoir plus

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter,... En savoir plus

DeepTone Insights Anywhere is a web-based speech analytics SDK designed to help businesses detect speech, gender and language to gain insights into various metrics in human speech. Key features include audio capture, voice... En savoir plus

Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents... En savoir plus

Requuest is a cloud-based IT support and service request management solution that helps businesses handle client inquiries. It provides tools for defining workflow, opening new tickets, assigning tickets to agents and monitoring... En savoir plus

Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large... En savoir plus

Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice... En savoir plus

Saysimple is a customer communications platform that provides customer contact professionals with the technology they need to manage inbound and outbound customer conversations. The Saysimple platform provides a multi-channel... En savoir plus

CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to... En savoir plus

SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to... En savoir plus