Logiciels d'expérience client

Jahia is a cloud-based platform that helps businesses monitor customers’ experiences and provide personalized content accordingly. Professionals can use the built-in CMS solution, jContent, to create, store, manage and share... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales... En savoir plus

Smartlook est une solution d'analytics quantitative basée sur cloud et sur mobile qui aide les entreprises de toutes tailles avec le comportement et les idées des utilisateurs. Smartlook répond aux questions "quoi" et "pourquoi"... En savoir plus

SurveySparrow est une solution cloud d'expérience client. Elle permet aux entreprises de toutes tailles de créer des enquêtes de satisfaction attrayantes. Elle est dotée d'un tableau de bord centralisé, qui permet aux... En savoir plus

Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For... En savoir plus

Newired est une solution d'intégration des salariés qui aide les petites et grandes entreprises à former les employés à la création et à l'utilisation d'applications web sans codage. La solution est fournie avec un éditeur... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Elevio est une plateforme d'éducation des clients et d'assistance en libre-service qui aide les utilisateurs à créer et gérer une base de connaissances. Elle offre des outils intégrés de gestion de contenu et permet également aux... En savoir plus

Keatext est une plateforme cloud d'analyse de retour et d'expérience client basée sur l'IA conçue pour les moyennes et grandes entreprises. L'outil d'analyse robuste apporte de la clarté sur les opinions non structurées des... En savoir plus

Fonvirtual Virtual PBX est une solution VoIP qui aide les entreprises à rationaliser les interactions client via plusieurs canaux de communication comme les appels audio/vidéo, les chats et WhatsApp. Ses principales... En savoir plus

SurveyMonkey Enterprise est une solution de recueil d'opinions à 360 degrés conçue pour aider les entreprises des secteurs de l'enseignement, de la santé, de l'informatique et d'autres secteurs à mener des enquêtes pour... En savoir plus

Falcon.io est une solution de gestion de l'expérience client et de marketing de réseaux sociaux dans le cloud qui propose des outils d'écoute des réseaux sociaux, d'engagement, de publication, de mesure et de gestion des données... En savoir plus

Pipedrive est une solution web de gestion de pipeline et de CRM (Customer Relationship Management) de ventes qui permet aux entreprises de planifier leurs activités de vente et de surveiller les transactions. Conçu selon une... En savoir plus

Sprout Social est une solution cloud de gestion des réseaux sociaux qui s'adresse aux entreprises de toutes envergures afin de les aider à gérer les interactions avec leur audience et leurs routines marketing. Parmi les... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

SurveyLegend est une solution de sondage basée sur cloud pour les particuliers et les entreprises de toutes tailles. La solution permet aux utilisateurs de créer des enquêtes compatibles avec les mobiles, de gérer les... En savoir plus

Hotjar est une plateforme de gestion de l'expérience client basée sur le cloud, conçue pour aider les entreprises, petites ou grandes, à suivre et à analyser les actions de clic, de touche ou de défilement des visiteurs sur le... En savoir plus

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score (CES) and Net Promoter Score (NPS). The platform helps businesses solve various problems such as fewer customer... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

productboard est une solution cloud de gestion de produit et de feuille de route qui aide les utilisateurs à comprendre les besoins des clients, la hiérarchisation des marchés, les progrès et les améliorations. Conçue pour les... En savoir plus

Facelift Cloud est une solution cloud de marketing sur les réseaux sociaux. Elle aide les entreprises à automatiser les processus de publication de contenu sur les canaux numériques afin d'accroître l'engagement client. Les... En savoir plus

EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management) conçue pour aider les petites et moyennes entreprises à acquérir, engager et convertir les visiteurs du site... En savoir plus

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management... En savoir plus

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... En savoir plus

Canny est une plateforme de gestion des opinions conçue pour aider les entreprises à collecter et à analyser les informations des clients et des titulaires de comptes, à planifier des feuilles de route et à annoncer les mises à... En savoir plus

Zonka Feedback propose des formulaires de commentaires et des enquêtes de satisfaction client dans divers formats, comme via une tablette ou une borne interactive, conçue pour les entreprises afin de collecter et d'analyser les... En savoir plus

SendX est un logiciel d'e-mail marketing intuitif, abordable et riche en fonctionnalités pour les spécialistes du marketing et les propriétaires d'entreprise. Il permet aux utilisateurs d'envoyer un nombre illimité de campagnes... En savoir plus

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications,... En savoir plus

En engageant les utilisateurs finaux au travers d'une expérience numérique unique, Moxtra est une solution cloud de gestion des interactions commerciales qui permet aux entreprises de créer un portail de marque pour maintenir une... En savoir plus

OnScreen step by step walkthroughs to help business users complete any task live in any application. Business process guides created in minutes by power users or trainers. Trusted by top Enterprise organizations to improve... En savoir plus

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties... En savoir plus

Maropost is a cloud-based marketing solution enabling marketing teams to strategically engage with their audience through marketing automation and analytics. It has proved to be successful for businesses of all sizes across... En savoir plus

Remesh est une plateforme innovante visant à engager et comprendre de grands groupes de personnes en ligne et en temps réel. Elle vous permet de discuter avec jusqu'à 1 000 participants à la fois. La plateforme de Remesh utilise... En savoir plus

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... En savoir plus

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store... En savoir plus

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Unified VoC analytics help B2C... En savoir plus

GuideBox is a personalization engine that makes it possible for large enterprise B2B companies to engage and progress visitors without the need for personal data. In an age where the use of personal data is becoming more... En savoir plus

Website search is the first personalized experience your visitors experience. They tell you what they want. You give them answers. Unfortunately, most businesses don't deliver on that promise. Most searchers don't find what... En savoir plus

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can... En savoir plus

Hootsuite is a cloud-based reputation management and social-media solution for organizations and businesses to collaboratively carry out campaigns across various social networks such as Google+, LinkedIn, Facebook and Twitter. It... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Looking for a better way to acquire new customers and retain existing ones? Fivestars works with over 14,000 businesses across the United States and Canada to drive new shoppers into your storefront and returning 2x more than an... En savoir plus

La plateforme Employee Experience (EX) de SoGoSurvey vous aide à collecter, analyser et exploiter les données des employés pour transformer votre lieu de travail, attirer de meilleurs candidats et améliorer la rétention du... En savoir plus

Userlike est une solution cloud de chat en direct qui peut être intégrée aux sites web existants. Elle permet une communication en temps réel entre les clients, les employés et les membres de l'équipe interne. Elle propose... En savoir plus

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer... En savoir plus

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email,... En savoir plus

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer... En savoir plus

Survio est une solution en ligne conçue pour aider les entreprises à créer des enquêtes personnalisables à l'aide de modèles intégrés avec divers types de contenu, de mise en page et de style. Elle permet aux employés de diffuser... En savoir plus

Alchemer (Formerly SurveyGizmo) is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features... En savoir plus

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution... En savoir plus

Grade.us est une solution cloud de gestion de la réputation et des avis conçue pour les entreprises de toutes tailles. Elle regroupe des fonctions de collecte d'opinions, de gestion multicanal et de gestion de campagne au sein... En savoir plus

Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges,... En savoir plus

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include... En savoir plus

Front est un outil cloud de collaboration pour les PME. Front consolide différents canaux de communication tels que les comptes de messagerie, Facebook et Twitter tout en aidant les utilisateurs à automatiser les flux de travail... En savoir plus

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... En savoir plus

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the... En savoir plus

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline... En savoir plus

TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience management, survey creation, mobile ordering and... En savoir plus

CheckMarket est un outil cloud de sondage qui s'adresse aux petites, moyennes et grandes entreprises, ainsi qu'aux agences gouvernementales. Ses fonctionnalités principales comprennent la création de sondages, la gestion des... En savoir plus

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys... En savoir plus

Reputation.com est une solution SaaS qui aide les grandes entreprises à collecter, à gérer les opinions de leurs clients et à y répondre sur plusieurs canaux. La plateforme permet aux utilisateurs d'obtenir une vue à 360 degrés... En savoir plus

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... En savoir plus

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review... En savoir plus

GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on... En savoir plus

SalesforceIQ is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include sales automation and a customer interaction... En savoir plus

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The... En savoir plus

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text... En savoir plus

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000... En savoir plus

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration,... En savoir plus

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... En savoir plus

Method:CRM is a web-based customer relationship management software designed to help businesses handle sales data, view customer history, build email campaigns and follow up with customers. Key features include contact... En savoir plus

UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop... En savoir plus

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... En savoir plus

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical... En savoir plus

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app... En savoir plus

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas... En savoir plus

Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business. Oktopost's social media management, social listening, and employee advocacy solutions are built... En savoir plus

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge... En savoir plus

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver... En savoir plus

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights... En savoir plus

Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management,... En savoir plus

Userbrain is a cloud-based solution that helps businesses streamline user testing operations to gain insights into the performance of websites, applications, products or services. The platform enables employees to collect and... En savoir plus

Whatfix est une plateforme de gestion de l'expérience client qui aide les entreprises de toutes envergures à gérer et à personnaliser l'engagement des applications. La solution est dotée d'un SESR (système électronique de soutien... En savoir plus

Nuvi is a cloud-based social media management platform that helps marketing teams with social listening, analytics and reporting. It is primarily designed to assist firms with brand awareness and customer engagement. Nuvi’s... En savoir plus

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically.... En savoir plus

WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites. The software helps drive... En savoir plus

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and... En savoir plus

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and... En savoir plus

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... En savoir plus

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... En savoir plus

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management and analytics within a... En savoir plus

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback. SurveyLab offers... En savoir plus