Logiciels de chat

3CX Phone System est une solution de communications à standards ouverts, adaptée aux entreprises de toutes envergures souhaitant toutes les fonctionnalités d'un centre d'appel avancé pour une fraction du prix. 3CX peut faire... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... En savoir plus

Elevio est une plateforme d'éducation des clients et d'assistance en libre-service qui aide les utilisateurs à créer et gérer une base de connaissances. Elle offre des outils intégrés de gestion de contenu et permet également aux... En savoir plus

CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue... En savoir plus

Freshchat est une solution de messagerie sur le cloud qui aide les équipes de vente et de service client à interagir avec des acheteurs potentiels. Les fonctionnalités clés de la solution comprennent des messages automatisés, des... En savoir plus

LiveChat est une plateforme de chat et d'assistance intégrée qui permet aux entreprises de toutes envergures de discuter avec leurs visiteurs et clients. La solution s'intègre au site web de l'entreprise qui permet aux visiteurs... En savoir plus

ChatBot est une solution de gestion du service client qui aide les entreprises à créer, lancer et gérer des assistants virtuels pour rationaliser les communications sur des sites web, des pages Facebook et des applications de... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

REVE Chat est un widget de chat qui peut être ajouté aux sites web des entreprises et convient aux PME de divers secteurs d'activité. Les fonctionnalités clés comprennent une messagerie instantanée, des appels vocaux, un chat... En savoir plus

BOTNATION AI est une solution cloud de chat qui aide les entreprises à créer des chatbots optimisés par IA (intelligence artificielle) afin d'améliorer les opérations de service client. BOTNATION AI est dotée d'une API... En savoir plus

Smartsupp est une solution de chat en direct qui aide les entreprises à engager les visiteurs de leur site web dans une communication en temps réel. Les fonctionnalités clés comprennent le tableau de bord de l'agent, les... En savoir plus

Pipedrive est une solution web de gestion de pipeline et de CRM (Customer Relationship Management) de ventes qui permet aux entreprises de planifier leurs activités de vente et de surveiller les transactions. Conçu selon une... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

HelpCrunch est une plateforme de communication client qui combine un chat en direct, le marketing automation d'e-mails et un service d'assistance super intuitif en une seule solution. La solution aide les équipes d'assistance, de... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

HubSpot Service Hub est une plateforme cloud de service client conçue pour les petites et grandes entreprises qui gèrent les contacts, les demandes, les offres, les calendriers de rendez-vous, etc. Les fonctionnalités clés... En savoir plus

EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management) conçue pour aider les petites et moyennes entreprises à acquérir, engager et convertir les visiteurs du site... En savoir plus

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal... En savoir plus

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... En savoir plus

Bold360 is a cloud-based live chat platform that allows users to communicate and manage reports online. Bold360’s key features include live chat, messaging, mobile engagement, agent productivity management, AI self-service,... En savoir plus

HelpOnClick est une solution cloud de messagerie instantanée et de centre d'assistance pour les entreprises de toutes tailles. Les fonctionnalités clés comprennent la surveillance du trafic en temps réel, des applications web et... En savoir plus

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messages, and an integrated help desk. It caters to... En savoir plus

Userlike est une solution cloud de chat en direct qui peut être intégrée aux sites web existants. Elle permet une communication en temps réel entre les clients, les employés et les membres de l'équipe interne. Elle propose... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts... En savoir plus

Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or... En savoir plus

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer... En savoir plus

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer... En savoir plus

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and... En savoir plus

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable... En savoir plus

Front est un outil cloud de collaboration pour les PME. Front consolide différents canaux de communication tels que les comptes de messagerie, Facebook et Twitter tout en aidant les utilisateurs à automatiser les flux de travail... En savoir plus

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online... En savoir plus

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all... En savoir plus

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... En savoir plus

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline... En savoir plus

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The... En savoir plus

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

SnapEngage is a HIPAA compliant live chat solution that caters to businesses across various industry verticals such as travel, hospitality, real estate, health care, insurance, education and more. Key features include... En savoir plus

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation... En savoir plus

Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance... En savoir plus

Zoho SalesIQ is a cloud-based customer engagement platform that helps businesses to monitor website traffic in real-time, initiate proactive conversations with prospects and customers based on available data, automate the... En savoir plus

LiveHelpNow multi channel help desk/call center software facilitates real-time customer service communications via the following channels: Live chat, Chat Bot, SMS/Text, Email, Facebook, VoIP(Phone) as well as provides ability... En savoir plus

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas... En savoir plus

Crisp est une plateforme cloud d'assistance conçue pour aider les petites et moyennes entreprises à améliorer leur communication avec les visiteurs de leurs sites web grâce à des campagnes personnalisées, des chats en direct et... En savoir plus

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to... En savoir plus

Landbot is a user-friendly no-code solution for creating conversational chatbot applications. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data... En savoir plus

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail,... En savoir plus

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs... En savoir plus

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7... En savoir plus

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review... En savoir plus

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can... En savoir plus

LiveEngage est une plateforme d'engagement numérique qui aide les entreprises à communiquer avec leurs clients et à gérer leur site web. Elle s'adresse à différents secteurs tels que la banque, l'informatique, le commerce de... En savoir plus

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit... En savoir plus

Botsplash is a live chat solution designed to help businesses in real estate, pharmaceutical, retail, mortgage and automobile sales industries engage with customers via various digital channels such as video call, web chat, SMS,... En savoir plus

WebGreeter is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history,... En savoir plus

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and... En savoir plus

Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable... En savoir plus

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT... En savoir plus

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known... En savoir plus

From idea to execution, Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-sharing, and task management tools. With Fleep, teams can stay connected and discuss ideas on any specific topic,... En savoir plus

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... En savoir plus

Acobot est une plateforme cloud d'IA (intelligence artificielle) conversationnelle. Elle propose des chatbots intelligents pour le e-commerce et le commerce de détail en ligne afin de stimuler les ventes sur le web. En plus de... En savoir plus

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and... En savoir plus

User.com est une plateforme complète de marketing automation qui permet de satisfaire et de fidéliser les clients. L'application vous permet de recueillir des informations sur les prospects et de communiquer avec eux à l'aide... En savoir plus

MyHub is a cloud-based intranet and knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and serves clients globally. The key features of MyHub are intranet setup and management,... En savoir plus

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can... En savoir plus

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient... En savoir plus

FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is... En savoir plus

GoSquared is a cloud-based live chat solution that enables businesses of all sizes to communicate with customers. The platform combines marketing automation, CRM, live chat and analytics, while helping users capture and manage... En savoir plus

Chatroll is a chat software that enables businesses to improve audience engagement by conducting online training, meetings, seminars, and more. The solution provides tools for optimizing the goal conversion rate and creating a... En savoir plus

Wikipro is an all-in-one texting platform for small to midsize businesses in various industries. It enables businesses to request online reviews, payments, e-signatures, and more via text. It is designed to streamline customer... En savoir plus

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs,... En savoir plus

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists... En savoir plus

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... En savoir plus

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to... En savoir plus

Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of mental health support - team communication - live trading - church services - educational webinars - live video... En savoir plus

Engati provides chatbot & Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very... En savoir plus

Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked... En savoir plus

Applozic allows businesses to manage and facilitate real-time engagement through various communication tools, such as video, chat, and voice to your mobile, web and conversational applications. The solution provides powerful chat... En savoir plus

Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access... En savoir plus

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing,... En savoir plus

Insent is a B2B conversational marketing platform that helps you convert your qualified website visitors to opportunities. Insent’s platform uses a combination of AI chatbot and human conversations to personalize your visitor’s... En savoir plus

ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication... En savoir plus

Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features. Responcierge allows users to... En savoir plus

Sparkcentral est une plateforme de distribution de messagerie automatisée, AMD (Automated Messaging Distribution), qui améliore les opérations de service client sur toutes les plateformes numériques. Principalement destinée aux... En savoir plus

Trusted by over 100 enterprises, Yellow Messenger is a conversational AI platform that utilizes cognitive engagement technology to help businesses implement human-like chatbots across voice and text communication channels. With... En savoir plus

Leading client portal solution that is designed for modern businesses. With Portal, you can let your clients login on your website and give them one place for files, eSignatures, payments, messaging, intake forms, and more. Your... En savoir plus

LiveZilla is a web-based live support platform that helps businesses of all sizes answer inquiries and improve customer service. It provides automated chat invites, custom texts, email chat transcripts and feedback. LiveZilla’s... En savoir plus

Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management... En savoir plus

As a single interconnected platform, Lark facilitates collaboration and internal communication between teams using an integrated messenger, a connected calendar, and an in-app document creation tool. Built for enterprises, Lark... En savoir plus

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more. Users can implement chat.io with... En savoir plus

Jumplead is a cloud-based marketing automation solution that assists marketers in email marketing, creating landing pages, contact management and lead management. This solution is suited for small and midsize businesses... En savoir plus

DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial intelligence (AI) chatbots and exit intent technology. With its split testing module, professionals can run... En savoir plus

Ideta allows companies to develop custom chatbots and voice bots without coding. Users can deploy the developed bots across several communication channels, such as Facebook Messenger, Twilio, Slack, Microsoft Teams, and... En savoir plus

Verloop.io is a customer support automation platform that helps brands deliver delightful customer support experiences. Verloop.io provides instant, real-time support across various channels (Website, Apps, Facebook, Email,... En savoir plus