Logiciels d'assurance qualité pour centre de contact

CloudTalk est une solution de gestion de centre d'appels qui permet aux entreprises de rationaliser les communications avec les équipes et les clients à l'aide de systèmes d'appels virtuels. Elle permet aux cadres de gérer les... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails libre-service... En savoir plus

Talkdesk est une solution cloud de call center qui aide les entreprises à améliorer la satisfaction des clients tout en réduisant les coûts de support client. L'outil opère via SVI (serveur vocal interactif), ACD (Automatic Call... En savoir plus

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... En savoir plus

Five9 est une solution cloud tout-en-un pour les centres d'appels entrants, sortants, mixtes et omnicanaux du monde entier. Optimisée par Practical AI, la solution Five9 permet aux agents de fournir des expériences client par... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales fonctionnali... En savoir plus

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

Le système téléphonique cloud de choix pour les équipes de vente et d'assistance modernes. Cette solution aide à mettre fin aux conversations inutiles en ajoutant un contexte à chaque appel. Logiciel d'appel, numéros virtuels,... En savoir plus

Playvox est une solution cloud conçue pour aider les équipes d'assurance qualité à surveiller les performances des agents et à simplifier les processus de service client. Les analystes peuvent utiliser des formulaires d'assurance... En savoir plus

Predictive Dialer by Innitel est une solution cloud de traitement des appels qui s'adresse aux call centers de tailles variées. La solution s'intègre à des outils de génération de leads tels que des pages de renvoi, des applicatio... En savoir plus

AloTech est une solution de call center basée sur le cloud qui fournit des fonctionnalités telles que l'enregistrement vocal, l'analyse vocale, la numérotation prédictive, la distribution automatique des appels et le SVI (serveur... En savoir plus

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and... En savoir plus

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with... En savoir plus

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all... En savoir plus

Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track... En savoir plus

Klaus est une solution cloud qui aide les équipes de support client à examiner les conversations et à recueillir des opinions. Les principales fonctionnalités comprennent la gestion des cas d'assistance, le filtrage des affichages... En savoir plus

Work&Track Mobile is a cloud-based field service management solution offered by NEO Managing Mobility. The platform is used across industries such as utilities and logistics. Work&Track Mobile allows users to schedule and... En savoir plus

Stella Connect is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs and QA managers gain visibility into feedback provided by customers, launch QA reviews... En savoir plus

intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email,... En savoir plus

66% of calls are lost due to mistakes that could be prevented. Most technology gives you data telling showing you that you're losing calls, but no way to fix it. Balto is the first and only real-time guidance, which actually... En savoir plus

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store... En savoir plus

Twilio Flex est une plateforme cloud pour centre d'appels entièrement programmable qui offre aux entreprises un contrôle complet de leur expérience de centre d'appels. Avec Twilio Flex, les entreprises peuvent déployer une... En savoir plus

CallMiner Eureka est une solution cloud d'analyse de la parole conçue pour aider les centres d'appels à évaluer l'expérience ou les expériences des clients sur divers canaux de communication tels que les e-mails, les appels, les... En savoir plus

Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training,... En savoir plus

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent... En savoir plus

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational... En savoir plus

Castel Detect Live is a contact center quality assurance solution that helps businesses monitor call center operations, set up agent coaching, create call scripts, and more from within a unified platform. The built-in chat... En savoir plus

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says... En savoir plus

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience,... En savoir plus

MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching,... En savoir plus

The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with... En savoir plus

RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute... En savoir plus

Verint Workforce Engagement offers a cloud based solution to businesses of all sizes. It allows to deploy deep learning and AI algorithms to create a more employee friendly experience. Features include staffing, quality and... En savoir plus

Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line... En savoir plus

FCR measurement software is often called customer service management (CSM) or customer experience management software (CXM). SQM's CSM software is specifically built for call centers and designed to measure, track, benchmark, and... En savoir plus

Verint Forecasting and Scheduling is a performance management and employee scheduling solution that helps businesses streamline processes related to time off request management, productivity tracking, recruiting, and quality... En savoir plus

Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time... En savoir plus

GenieTalk.ai allows businesses to improve operations, boost engagement, increase conversions, deliver delightful customer experiences, and promote top-line business growth while reducing business costs. GenieTalk is an... En savoir plus

The performance of contact center agents and teams can be enhanced using the web-based quality assurance tool known as VQ Online. Create several personalized scorecards for various channels and programmes. Coaches are focused on... En savoir plus

Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. The platform combines quality assurance, workforce management, real-time data analysis, communications, AI coaching, predictive goal setting,... En savoir plus