Logiciels de gestion des services d'assistance

Enablon Incident Management is an artificial intelligence (AI)-enabled solution that helps businesses report and resolve workplace incidents. It enables managers to conduct audits, create preventive action plans and ensure safety... En savoir plus

Jira Service Desk est une solution de gestion des services informatiques qui assiste les équipes informatiques et de services dans la gestion des incidents, la gestion des problèmes et la conduite du changement. La plateforme... En savoir plus

Vision Helpdesk est une solution cloud de gestion de cas d'assistance pour les entreprises de toutes tailles issues de nombreux secteurs d'activité. Ce logiciel permet aux entreprises d'automatiser le flux de travail des cas... En savoir plus

HelpDesk est un logiciel cloud de gestion des cas d'assistance qui aide les petites et grandes entreprises à fournir des services de support client. La plateforme permet aux utilisateurs de gérer la communication avec les... En savoir plus

Jira Software est un outil de développement logiciel utilisé par les équipes Agile en vue de planifier, de suivre et de publier des logiciels. Jira Software prend en charge Scrum, Kanban, un modèle hybride ou tout autre flux de... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Wrike est une plateforme cloud de gestion de projet pour les équipes de plus de 20 personnes, adaptée aux grandes entreprises et aux PME. Elle prend en charge le travail à distance pour diverses équipes. Cette solution est... En savoir plus

ScriptRunner for Jira est une solution de suivi des problèmes qui aide les entreprises de toutes tailles à créer des flux de travail personnalisés pour modifier automatiquement les problèmes et automatiser les tâches, les e-mails... En savoir plus

Backlog est une solution cloud de gestion de projet et de suivi des problèmes qui s'adresse aux équipes de développement travaillant avec des équipes informatiques ainsi que des équipes de conception et de marketing. Les... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

ClickUp est un outil cloud de collaboration et de gestion de projet qui convient aux entreprises de toutes tailles et de tous secteurs. Ses fonctionnalités comprennent des outils de communication et de collaboration, des... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

Freshservice est une solution cloud de service d'assistance informatique et de gestion des services qui permet aux entreprises de simplifier leurs opérations informatiques. La solution offre diverses fonctionnalités, notamment un... En savoir plus

Bugfender is a cloud-hosted remote logging tool that enables application developers to find bugs before users do. The tool respects user privacy, is battery and network efficient, and keeps logging even if a device is offline. It... En savoir plus

PICC Software is a web-based integrated platform that offers innovation management, online collaboration, augmented reality, knowledge management and predictive maintenance. Key features include performance metrics, predictive... En savoir plus

VisionFlow est une solution cloud de gestion de projets et de services. Elle fournit des outils intégrés de gestion des centres d'assistance, des cycles de vie des actifs, de la relation client, de l'inventaire, des contrats et... En savoir plus

Halp est une solution cloud de centre de service informatique qui aide les petites et grandes entreprises à résoudre les requêtes des employés avec un système de cas d'assistance interne. La plateforme centralisée intègre un... En savoir plus

Zoho Projects is a cloud-based project management solution designed for small and midsize companies. It offers project scheduling and budgeting, which allows project managers to define project tasks, assign them to their teams,... En savoir plus

Wix est une solution de page de renvoi basée sur cloud qui aide les utilisateurs à créer et gérer des sites web. La solution fournit plusieurs modèles avec des vidéos en arrière-plan, des polices et des animations. Elle permet... En savoir plus

GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information... En savoir plus

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps... En savoir plus

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer... En savoir plus

Rollbar is a cloud-based bug tracking and monitoring solution that caters to organizations of all sizes. Rollbar supports multiple programming languages and frameworks like JavaScript, Python, .NET, Drupal, Wordpress and Pyramid.... En savoir plus

Quick Base is a low-code application development platform that enables organizations to unite information, people, and workflows within distribution in a single, cloud-based platform. Unlike traditional software solutions, Quick... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

Clubhouse est une solution cloud qui aide les ingénieurs et les développeurs de logiciels à suivre et résoudre des problèmes sur plusieurs projets. Ses fonctionnalités clés comprennent les audits, la planification des problèmes,... En savoir plus

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... En savoir plus

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be... En savoir plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure... En savoir plus

Pivotal Tracker from Pivotal is a cloud-based agile project management solution designed to facilitate collaboration between teams and monitor progress throughout the entire project lifecycle. The solution allows team members... En savoir plus

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog.... En savoir plus

MantisBT is a cloud-based issue management and bug tracking solution designed for software development organizations. The solution helps team members to collaborate on projects and share software development progress with... En savoir plus

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting. Users are provided with customizable software developer kits (SDKs)... En savoir plus

zipBoard is a visual bug tracking and design feedback tool that helps eLearning and web development businesses create tasks, organize projects and track user activity, among other processes. It enables staff members to assign... En savoir plus

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media... En savoir plus

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or... En savoir plus

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based... En savoir plus

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge... En savoir plus

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to... En savoir plus

Project Insight (PI) is award-winning work & project management software that helps companies manage and visualize projects, allocate personnel, streamline accounting, and track what work is being done throughout their entire... En savoir plus

ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the... En savoir plus

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base... En savoir plus

https://usersnap.com Usersnap is a customer experience and feedback management solution that helps businesses of all sizes archive projects, track latest trends, capture screenshots with comments and drawings and more on a... En savoir plus

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization... En savoir plus

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise... En savoir plus

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit... En savoir plus

Axosoft Agile Project Management Software is a collaborative platform suitable for businesses of varying sizes and industries seeking a synergistic tool to track projects from start to finish. Key features of Axosoft include... En savoir plus

AtSpoke is a cloud-based help desk and ticketing solution suitable for small and midsize companies to help them manage their work requests. The solution can be used across human resource, IT, office management and other... En savoir plus

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva... En savoir plus

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The... En savoir plus

ZilicusPM is a cloud-based project management solution that helps small to midsize businesses manage tasks, expenses, resources and more. It enables users to create work breakdown structures (WBS) using project deliverables and... En savoir plus

DevonWay is a cloud-based operations management solution that helps businesses across various industries collect, track and analyze data in a framework, helping them manage the quality, safety, and performance of their business... En savoir plus

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching,... En savoir plus

Binfire is a cloud-based project management, task management, and collaboration solution for small to midsize businesses across various industries. It features task management, interactive Gantt charts, burndown charts, project... En savoir plus

Intelex EHS provides a cloud-based interface for environmental, health and safety, quality and business performance management. This solution helps customers report essential business information, ensure compliance requirements,... En savoir plus

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during... En savoir plus

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... En savoir plus

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and... En savoir plus

Planbox Work is an agile project management tool designed for teams across all industries. Key features include a configurable setup centered around a four-level structure: initiatives, projects, items and tasks. Users can... En savoir plus

Sifter is a cloud-based bug and issue tracking solution designed for large and midsize businesses. It offers backlog management, issue tracking, ticket management and release management within a suite. Sifter allows users to... En savoir plus

HarmonyPSA est une solution PSA (Professional Services Automation) hybride qui aide les prestataires d'infogérance dans le cloud et les entreprises de logiciels de toutes tailles à gérer leurs opérations commerciales. Le logiciel... En savoir plus

4me is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees... En savoir plus

PractiTest is a cloud-based test management solution that helps businesses maintain quality assurance and reduce product defects. Key features include activity tracking, custom dashboard, projections, traceability and... En savoir plus

C2 ATOM is an IT service management solution that helps users manage and automate requests, assets and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific... En savoir plus

Twproject est une solution de gestion de projet conçue pour les PME de tous secteurs. Elle est proposée en tant que système local ou cloud, avec des applications mobiles compatibles Windows phone, Google Android et Apple iOS.... En savoir plus

WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts,... En savoir plus

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback... En savoir plus

AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provides easy access to key information. Various widgets on it help users to view audit related information. Some of... En savoir plus

Halo Service Desk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and... En savoir plus

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers... En savoir plus

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can... En savoir plus

QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage non-emergency requests, work orders and other complaints. It allows citizens to communicate and engage with... En savoir plus

Trac is an open-source, cloud-based, project management and bug tracking solution written in the Python programming language. Trac provides a simple interface to Subversion and Git, a host of reporting tools and an integrated... En savoir plus

test IO is cloud-based bug tracking solution for small, midsize and large enterprises. The solution enables testers to discover bugs and retrieve details in order to generate a better solution. test IO is able to integrate with... En savoir plus

Squadcast is an issue tracking solution which caters to businesses across various industries using cloud services and monitoring tools. s. Key features include call routing, a communication platform, root cause analysis reports,... En savoir plus

ReviewPro is a reputation management software designed to help hotels and restaurants use customizable surveys to gather online feedback and improve the brand experience with guests. It includes an auto-case management module,... En savoir plus

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable... En savoir plus

Project Drive is a cloud-based project management solution that provides project teams in businesses communication and collaboration tools that allow members to share ideas and documents and enter, distribute and track tasks... En savoir plus

juno.one is simple and effective! Our mission and vision We passionately believe in the power of ideas to change attitudes, lives and, ultimately, the world. Our vision is to make software development better for everyone, so... En savoir plus

SprintGround is a cloud-based project management solution designed for small and midsize businesses. The product caters to both IT companies as well as in-house IT teams. It allows users to organize their work, collaborate with... En savoir plus

EthicsPoint is a cloud-based solution, which assists risk and compliance teams with incident management and reporting. Key features include forms management, issue tracking, policy management, and compliance reporting. The... En savoir plus

Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer... En savoir plus

VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the... En savoir plus

Jixee is an agile project management solution that helps software developing teams to collaborate and share resources to build custom software. Key features include task management, third-party integrations and chat for... En savoir plus

Enviance is a cloud-based environmental, health, safety and sustainability (EHS) solution that enables businesses of all sizes to manage and track compliance requirements, employee well-being, emission inventory and more.... En savoir plus

Request Tracker is an issue tracking solution that helps businesses track and manage customer requests and internal project tasks utilizing custom workflows, built-in dashboards, search functionalities and more. It enables team... En savoir plus

io Sweep is a cloud-based reports management tool designed primarily to help users create and complete on-site safety reporting forms for accidents, incidents and other types of safety concerns. iOS and Android mobile apps are... En savoir plus

BugTracker by Zoho is a cloud-based bug tracking solution designed for businesses of all sizes. Key features include bugs automating, bugs viewing, file sharing, bugs dashboard, forums, time tracking and user... En savoir plus

NetSupport ServiceDesk can be integrated into the existing IT infrastructures and enables businesses to monitor, organize, manage and resolve support challenges. Its customizable interface supports both desktop and mobile... En savoir plus

Shake is a bug tracking and reporting solution that enables development and QC teams to handle issues across mobile applications that supports Android, iOS, Flutter, and React Native. Each bug report arrives already pre-filled... En savoir plus

BigPanda is an AIOps solution that helps businesses streamline processes related to event correlation, outage resolution, incident response and more on a centralized platform. It allows staff members to use artificial... En savoir plus

SQUEAKS is a Smart Factory digital communication and collaboration platform that helps teams better understand "what's important now" while at the same time more effectively solve problems that are creating line stoppages,... En savoir plus