Outils ITSM

Freshservice est une solution cloud de service d'assistance informatique et de gestion des services qui permet aux entreprises de simplifier leurs opérations informatiques. La solution offre diverses fonctionnalités, notamment un... En savoir plus

Vision Helpdesk est une solution cloud de gestion de cas d'assistance pour les entreprises de toutes tailles issues de nombreux secteurs d'activité. Ce logiciel permet aux entreprises d'automatiser le flux de travail des cas... En savoir plus

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and... En savoir plus

NinjaRMM est une solution ITSM (IT Service Management) destinée aux PME dans les domaines de l'éducation, des soins de santé, de la fabrication, de l'informatique, etc. Ses fonctionnalités clés comprennent les outils de... En savoir plus

Atera est une solution logicielle cloud de gestion informatique complète et conçue pour les PME dans le secteur des TI (technologies de l'information). L'outil comprend des fonctionnalités de gestion du temps, de suivi des... En savoir plus

Jira Service Desk est une solution de gestion des services informatiques qui assiste les équipes informatiques et de services dans la gestion des incidents, la gestion des problèmes et la conduite du changement. La plateforme... En savoir plus

ScriptRunner for Jira est une solution de suivi des problèmes qui aide les entreprises de toutes tailles à créer des flux de travail personnalisés pour modifier automatiquement les problèmes et automatiser les tâches, les e-mails... En savoir plus

Opsgenie est une solution cloud ITSM qui aide les équipes de développement et opérationnelles à élaborer des stratégies pour les interruptions de service et à garder le contrôle au moment des incidents. La solution comprend des... En savoir plus

SolarWinds N-central est une solution de gestion informatique qui permet aux organisations de gérer et suivre les appareils informatiques. La solution comprend des fonctionnalités clés, notamment la gestion des correctifs, la... En savoir plus

SysAid est une solution cloud de gestion des services informatiques, ainsi que de centre de service et d'assistance qui aide les utilisateurs des entreprises de toutes envergures dans divers secteurs à résoudre leurs problèmes... En savoir plus

EZOfficeInventory est une solution de gestion des équipements et de la maintenance conçue pour les entreprises de toutes envergures. Ce logiciel cloud s'adapte à votre manière de travailler et est accessible de n'importe où, en... En savoir plus

ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system... En savoir plus

AssetSonar est une solution de gestion des ressources informatiques basée sur cloud dotée d'une technologie de découverte automatique. Le logiciel apporte un résultat impressionnant grâce à des modules de gestion puissants pour... En savoir plus

Halp est une solution cloud de centre de service informatique qui aide les petites et grandes entreprises à résoudre les requêtes des employés avec un système de cas d'assistance interne. La plateforme centralisée intègre un... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

FixMe.IT est un logiciel d'assistance à distance qui permet aux utilisateurs de se connecter à n'importe quel ordinateur distant. La solution s'adresse à différents types d'utilisateurs, de propriétaires individuels à des... En savoir plus

ManageEngine Desktop Central est une solution MDM (Mobile Device Management) conçue pour aider les entreprises à automatiser, sécuriser, auditer, normaliser et gérer les opérations sur les serveurs, les ordinateurs de bureau, les... En savoir plus

ConnectWise Manage is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup... En savoir plus

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and... En savoir plus

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing,... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... En savoir plus

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process... En savoir plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure... En savoir plus

xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identification, prevention and resolution of IT issues. Features include dynamic toolchains, real-time notifications,... En savoir plus

Caspio is a cloud-based application development solution for organizations of all sizes. The platform is suitable for industries such as health care, media, government, education, nonprofits, consulting, churches and community... En savoir plus

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support,... En savoir plus

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of... En savoir plus

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The... En savoir plus

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog.... En savoir plus

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media... En savoir plus

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and... En savoir plus

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or... En savoir plus

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module... En savoir plus

MSP Remote Monitoring & Management (MSP RMM) de Solarwinds est une solution cloud d'administration réseau conçue pour aider les grandes et moyennes entreprises à gérer leurs besoins en matière de réseau informatique. Une option... En savoir plus

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to... En savoir plus

Panopta is an infrastructure monitoring solution that helps businesses track server, application and network performance across cloud, on-premise and hybrid environments. The built-in incident hub allows team members to identify... En savoir plus

ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the... En savoir plus

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial... En savoir plus

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base... En savoir plus

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management,... En savoir plus

TOPdesk is cloud-based computer-aided facility management (CAFM) and ITSM solution designed to help small and midsize businesses manage a facilities' work orders, maintenance schedules, assets and on-site guest visits. TOPdesk... En savoir plus

ADManager Plus is a cloud-based active directory (AD) management and reporting solution that helps AD administrators and help desk technicians to handle day-to-day tasks. Key features include user management, group content... En savoir plus

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise... En savoir plus

Onspring is a cloud-based, no-code software for reporting, analysis, process management, and coordination. Our connected solutions for Governance, Risk & Compliance, ITSM, and Business Operations create efficiencies for your... En savoir plus

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known... En savoir plus

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport... En savoir plus

Agiloft Contract Management Suite is a cloud-based contract management suite suitable for companies of all sizes. It offers workflow automation, budget and forecast reports, a search engine with optical character recognition... En savoir plus

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals... En savoir plus

SeamlessDesk est une solution cloud de centre d'assistance qui permet aux clients de créer des cas d'assistance afin de résoudre leurs problèmes. Parmi les fonctionnalités figurent : gestion du temps, gestion des cas d'assistance... En savoir plus

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching,... En savoir plus

BlueFolder Maintenance Management is a web based software that helps increase equipment uptime, streamline preventive maintenance, eliminate tedious maintenance tasks, and maximize efficiency. BlueFolder Maintenance Management... En savoir plus

Motadata ServiceOps is an on-premise network analytics suite that allows users to monitor data from network devices, server instances, virtual machines, cloud deployments, applications, web servers and log analytics in a single... En savoir plus

FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to... En savoir plus

Better Uptime is a website monitoring solution designed to help businesses track errors or issues, manage incidents and share system status via branded pages with customers. Supervisors can configure notifications based on an... En savoir plus

Cloud Service Management, by ServiceAide, is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. Cloud Service Management is used in a... En savoir plus

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... En savoir plus

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and... En savoir plus

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge... En savoir plus

HarmonyPSA est une solution PSA (Professional Services Automation) hybride qui aide les prestataires d'infogérance dans le cloud et les entreprises de logiciels de toutes tailles à gérer leurs opérations commerciales. Le logiciel... En savoir plus

TeamDynamix IT Service Management (ITSM) is a cloud-based and on-premise support solution, which assists public sector, educational and healthcare firms with issue tracking, root cause analysis and asset management. Its key... En savoir plus

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all... En savoir plus

SummitAI is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SummitAI is... En savoir plus

4me is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees... En savoir plus

everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration. everything... En savoir plus

Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues.... En savoir plus

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise... En savoir plus

C2 ATOM is an IT service management solution that helps users manage and automate requests, assets and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific... En savoir plus

Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp helps office managers and admins manager and run an efficient workplace. OfficeAmp enables employees to use one... En savoir plus

Designed to protect businesses against the latest threats, ConnectWise Fortify is an advanced cybersecurity solution that enables businesses to detect, mitigate, and remediate threats across endpoints, networks, and servers with... En savoir plus

VIRIMA is a cloud-based and on-premise IT asset and service management (ITSM) solution, which helps organizations of all sizes manage hardware, software and services delivered to end-users based on a set of policies or... En savoir plus

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through... En savoir plus

Ant My ERP is a cloud-based solution that helps businesses across various industry verticals such as IT hardware, services and peripherals, managed print services, security systems like CCTV, medical equipment, fitness equipment,... En savoir plus

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for... En savoir plus

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized... En savoir plus

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers... En savoir plus

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can... En savoir plus

ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible... En savoir plus

ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality... En savoir plus

Creatio Service (formerly bpm'online) is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management,... En savoir plus

vFire by Alemba is a cloud-based IT service management solution that helps businesses of all sizes with self-service interface, a forms designer, an integration platform, UX and workflow engine. With vFire, users can automate the... En savoir plus

Youzer est une solution web de gestion des comptes informatiques et SaaS qui aide les entreprises à automatiser les flux de travail de départ et d'intégration des employés. La plateforme permet aux utilisateurs de gérer les... En savoir plus

assyst by Axios Systems is an IT services management solution that offers service management, service catalog, self-service, asset management and collaboration within a suite. Its interface makes use of drag-and-drop tools and... En savoir plus

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable... En savoir plus

Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments... En savoir plus

VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the... En savoir plus

SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers... En savoir plus

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal... En savoir plus

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is... En savoir plus

Action1 RMM is a cloud-based remote monitoring and management (RMM) solution for MSPs and IT professionals designed to gain complete visibility on the health and security of the managed endpoints, and support their end users from... En savoir plus

Requuest is a cloud-based IT support and service request management solution that helps businesses handle client inquiries. It provides tools for defining workflow, opening new tickets, assigning tickets to agents and monitoring... En savoir plus

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The... En savoir plus

Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows... En savoir plus

Maestro Intelligence Hub is a cloud-based platform, which helps small to midsize businesses connect, manage and analyze operational processes between frontend and backend applications such as CRM, HR, accounting, ERP, POS,... En savoir plus

AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and... En savoir plus

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and... En savoir plus

Zoho Assist est un logiciel cloud d'assistance à distance conçu pour les organisations de toutes tailles. Cette solution permet aux techniciens informatiques d'assister à distance des clients dans le monde entier. Les... En savoir plus