Logiciels pour centres de services

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

Atera est une solution logicielle cloud de gestion informatique complète et conçue pour les PME dans le secteur des TI (technologies de l'information). L'outil comprend des fonctionnalités de gestion du temps, de suivi des... En savoir plus

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and... En savoir plus

Vision Helpdesk est une solution cloud de gestion de cas d'assistance pour les entreprises de toutes tailles issues de nombreux secteurs d'activité. Ce logiciel permet aux entreprises d'automatiser le flux de travail des cas... En savoir plus

SysAid est une solution cloud de gestion des services informatiques, ainsi que de centre de service et d'assistance qui aide les utilisateurs des entreprises de toutes envergures dans divers secteurs à résoudre leurs problèmes... En savoir plus

Jira Service Desk est une solution de gestion des services informatiques qui assiste les équipes informatiques et de services dans la gestion des incidents, la gestion des problèmes et la conduite du changement. La plateforme... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

Freshservice est une solution cloud de service d'assistance informatique et de gestion des services qui permet aux entreprises de simplifier leurs opérations informatiques. La solution offre diverses fonctionnalités, notamment un... En savoir plus

ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system... En savoir plus

Halp est une solution cloud de centre de service informatique qui aide les petites et grandes entreprises à résoudre les requêtes des employés avec un système de cas d'assistance interne. La plateforme centralisée intègre un... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps... En savoir plus

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure... En savoir plus

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog.... En savoir plus

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and... En savoir plus

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or... En savoir plus

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module... En savoir plus

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to... En savoir plus

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail,... En savoir plus

ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the... En savoir plus

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge... En savoir plus

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base... En savoir plus

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management,... En savoir plus

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... En savoir plus

SeamlessDesk est une solution cloud de centre d'assistance qui permet aux clients de créer des cas d'assistance afin de résoudre leurs problèmes. Parmi les fonctionnalités figurent : gestion du temps, gestion des cas d'assistance... En savoir plus

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... En savoir plus

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and... En savoir plus

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge... En savoir plus

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG,... En savoir plus

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's... En savoir plus

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized... En savoir plus

Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time... En savoir plus

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers... En savoir plus

QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage non-emergency requests, work orders and other complaints. It allows citizens to communicate and engage with... En savoir plus

HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires... En savoir plus

Back is a collaboration and process automation management solution that helps internal service and business operations teams manage workplace requests via a centralized platform. The application enables employees to get help or... En savoir plus

Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers... En savoir plus

NetSupport ServiceDesk can be integrated into the existing IT infrastructures and enables businesses to monitor, organize, manage and resolve support challenges. Its customizable interface supports both desktop and mobile... En savoir plus