Logiciels de parcours client

Hotjar est une plateforme de gestion de l'expérience client basée sur le cloud, conçue pour aider les entreprises, petites ou grandes, à suivre et à analyser les actions de clic, de touche ou de défilement des visiteurs sur le... En savoir plus

Oribi is a cloud-based journey mapping solution that provides marketing agencies and eCommerce businesses with analytical tools to monitor visitors' behavior across various digital channels. Businesses can view key metrics,... En savoir plus

La plateforme Employee Experience (EX) de SoGoSurvey vous aide à collecter, analyser et exploiter les données des employés pour transformer votre lieu de travail, attirer de meilleurs candidats et améliorer la rétention du... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales... En savoir plus

UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop... En savoir plus

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... En savoir plus

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights... En savoir plus

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users... En savoir plus

https://usersnap.com Usersnap is a customer experience and feedback management solution that helps businesses of all sizes archive projects, track latest trends, capture screenshots with comments and drawings and more on a... En savoir plus

involve.me is a user engagement and customer experience platform designed to help digital marketers and e-commerce businesses create personalized interactions across the entire customer journey, from lead acquisition to... En savoir plus

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer... En savoir plus

zenloop is a cloud-based customer experience (CX) management platform, which helps businesses improve the retention rate by analyzing the customer's buying journey and collecting feedback through various channels. Features... En savoir plus

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up... En savoir plus

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue... En savoir plus

Bolstra is a cloud-based customer success platform, which helps businesses retain customers, gain revenue and manage churn rate by identifying opportunities and market trends. Features include activity feed, customer accounts,... En savoir plus

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to... En savoir plus

Kissmetrics est une solution cloud d'engagement client et d'automatisation des campagnes par e-mail. Il aide les entreprises à mieux connaître les visiteurs de leur site Internet grâce à une analyse de leurs comportements. Conçu... En savoir plus

FigPii is a cloud-based user experience (UX) platform designed to help businesses interact with visitors, capture email addresses and analyze behavior on the website. Features include session replay, polls, customer segmentation,... En savoir plus

Webex Experience Management (formerly known as CloudCherry) is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel... En savoir plus

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties... En savoir plus

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey... En savoir plus

LiaCX is a cloud-based solution designed to help businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It allows users to engage and gather feedback from customers through... En savoir plus

Jebbit is a declared data platform that enables businesses to capture the most important customer data by creating interactive digital experiences. With a no-code design, users are able to build and design custom conversational... En savoir plus

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... En savoir plus

Smaply is a cloud-based customer experience platform that allows businesses to create journey/stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or... En savoir plus

Twik is a cloud-based web personalization solution designed to help businesses create customized experiences for buyers or website visitors based on behavioral and demographic data. Features include conversion tracking,... En savoir plus

Dynamic Yield est un logiciel de personnalisation conçu pour aider les entreprises à analyser le comportement en ligne des utilisateurs pour leur offrir une expérience personnalisée et lancer des campagnes marketing à l'aide de... En savoir plus

Insocial is a customer experience management software that enables organizations to engage with customers and capture feedback to improve conversion, customer satisfaction and communication. The platform enables marketers to... En savoir plus

JourneyLabs is a journey mapping solution designed to help medical organizations, recruiters, education institutions, consultants and other businesses provide personalized digital content to users. Based on the Microsoft Azure... En savoir plus

Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing... En savoir plus

MaritzCX is a cloud-based customer and employee experience solution that assists large-sized enterprises with data collection and customer satisfaction tracking. Its key features include a survey builder, data mining, forecasting... En savoir plus

CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key metrics to multiple business owners, track the... En savoir plus

TABLE is an all-in-one customer experience management (CXM) solution that empowers organizations to manage all customer interactions in one single messenger interface. TABLE enhances customer experiences through the use of... En savoir plus

CXDeployer is a cloud-based solution designed to help small to large enterprises design, share and deploy customer journey maps, business model canvas, persona and empathy maps to visualize and improve customer's experience with... En savoir plus

Auryc is a cloud-based customer experience (CX) solution that caters to businesses across various industries such as vacation rentals, hospitality, fashion, apparel and more. Key features include a customer journey intelligence... En savoir plus

Gainsight is a top-rated customer success platform that helps organizations to grow with true insight into customer data. It offers different applications to gather insights, monitor feedback, engage with customers, collaborate... En savoir plus

Clarabridge CX Analytics is a cloud-based business intelligence platform that allows users to analyze and pull insights from various sources including social media channels, review sites, surveys and more. Clarabridge CX... En savoir plus

Ecrion is a customer experience automation tool built for enterprises of all sizes. With this solution, users can map customer journeys, track the number of customers at each milestone, and identify friction that prevents... En savoir plus

BryterCX Journey management suite is designed to help enterprises visualize, measure, monitor and optimize customer engagement across business processes. The Journey Watch module provides a unified overview of customer data... En savoir plus

ChurnIQ is a cloud-based data intelligence solution, which helps subscription businesses monitor, predict and prevent loss of subscribers or customers across various service points, campaigns and digital channels. The platform... En savoir plus

Kitewheel is a cloud-based customer journey mapping solution designed to help sales, marketing and service teams automate processes related to lead generation campaigns, purchase offers and customer recommendations. Key features... En savoir plus

CEMantica is a cloud-based solution, which helps businesses visualize and analyze the customer journey, engagement or satisfaction level across business processes and various digital channels. The platform assists organizations... En savoir plus

Quadient is a cloud-based customer experience platform that helps businesses monitor clients' journeys and streamline communication across multiple channels. It enables professionals to create journey maps using a drag-and-drop... En savoir plus

Utilizing an AI-based, machine-driven approach, Evam Continuous Intelligence Platform is a customer experience platform that orchestrates customer journeys by processing and visualizing real-time context data. Evam CI Platform... En savoir plus

StraViso is a customer management software designed to help businesses in insurance, banking and finance, healthcare, media and other sectors use artificial intelligence-enabled tools such as chatbots to facilitate two-way... En savoir plus