Logiciels d'analyse textuelle

La plateforme Employee Experience (EX) de SoGoSurvey vous aide à collecter, analyser et exploiter les données des employés pour transformer votre lieu de travail, attirer de meilleurs candidats et améliorer la rétention du... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales... En savoir plus

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys... En savoir plus

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... En savoir plus

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include... En savoir plus

DiscoverText is a cloud-based text analysis tool that helps legal, consumer services, education, government and other sectors gain insights into information from various sources including emails, text files, Facebook, Twitter and... En savoir plus

UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop... En savoir plus

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... En savoir plus

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... En savoir plus

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer... En savoir plus

SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk,... En savoir plus

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can... En savoir plus

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up... En savoir plus

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to... En savoir plus

Keatext est une plateforme cloud d'analyse de retour et d'expérience client basée sur l'IA conçue pour les moyennes et grandes entreprises. L'outil d'analyse robuste apporte de la clarté sur les opinions non structurées des... En savoir plus

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to... En savoir plus

BlockSurvey is a privacy-focused experience management solution that allows businesses to create surveys, polls, and forms. This solution is built to help businesses with surveying needs by securely gathering as well as sharing... En savoir plus

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey... En savoir plus

LiaCX is a cloud-based solution designed to help businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It allows users to engage and gather feedback from customers through... En savoir plus

Remesh est une plateforme innovante visant à engager et comprendre de grands groupes de personnes en ligne et en temps réel. Elle vous permet de discuter avec jusqu'à 1 000 participants à la fois. La plateforme de Remesh utilise... En savoir plus

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... En savoir plus

Dynamic Yield est un logiciel de personnalisation conçu pour aider les entreprises à analyser le comportement en ligne des utilisateurs pour leur offrir une expérience personnalisée et lancer des campagnes marketing à l'aide de... En savoir plus

Gavagai is a text analytics solution that helps businesses of all sizes collect, analyze and visualize customer feedback, reviews and other data on a unified platform. It enables managers to organize textual data using... En savoir plus

MaritzCX is a cloud-based customer and employee experience solution that assists large-sized enterprises with data collection and customer satisfaction tracking. Its key features include a survey builder, data mining, forecasting... En savoir plus

Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surveys, chats, bulletin boards and more. The platform lets organizations create in-house search panels and add... En savoir plus

OdinAnswers is a cloud-based platform that helps enterprises process data from any source to understand the impact of customer experience on business metrics. It comes with an OdinExplore tool, which lets users discover trends by... En savoir plus

CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key metrics to multiple business owners, track the... En savoir plus

Clarabridge CX Analytics is a cloud-based business intelligence platform that allows users to analyze and pull insights from various sources including social media channels, review sites, surveys and more. Clarabridge CX... En savoir plus

NetOwl is an AI-enabled, multilingual text analytics solution that helps businesses manage big data processes including data extraction, sentiment analysis, name matching and identity resolution. The entity extraction module uses... En savoir plus

Bitext is a linguistic analysis platform that enables businesses to analyze text data and train conversation engines/chatbots using artificial intelligence, natural language processing and machine learning technologies. It uses... En savoir plus

Luminoso is a text analytics solution that helps enterprises upload, evaluate and view customer insights data using Natural Language Processing (NLP) and Artificial Intelligence (AI) technology. Its multilingual capabilities... En savoir plus

Cemantica is a 3 module platform for Journey Mapping, Project Management and VoC Integration. Cemantica is a cloud-based solution, which helps businesses visualize and analyze the customer journey, engagement or satisfaction... En savoir plus

Revuow is a web-based natural language generation SaaS, developed by ETH Spinoff Beratics in Switzerland. An artificial intelligence (AI)-enabled tool, it helps organizations generate professionally written, search engine... En savoir plus

ClearlyRated is a web-based solution that helps accountants, lawyers and HR managers calculate net promoter score, measure client satisfaction and handle organizations’ reputation on a unified platform. It offers an online... En savoir plus

IntenCheck is a cloud-based text analysis solution designed to help business professionals, writers, teachers and journalists analyze different tone and communication styles and gain insights into intent, sentiments and attitude... En savoir plus

StraViso is a customer management software designed to help businesses in insurance, banking and finance, healthcare, media and other sectors use artificial intelligence-enabled tools such as chatbots to facilitate two-way... En savoir plus

Webex Experience Management (formerly known as CloudCherry) is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel... En savoir plus

ForeSee CX Suite is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance... En savoir plus

MeaningCloud is a text analytics solution that helps organizations across banking, publishing, insurance and other industries extract data from call transcripts, surveys, news posts and contracts. It enables managers to conduct... En savoir plus

Amenity Analytics is a text mining software designed to help businesses in the finance and insurance sector analyze unstructured data across various types of documents including research reports and call transcripts.... En savoir plus