Logiciels d'analyse textuelle

La plateforme Employee Experience (EX) de SoGoSurvey vous aide à collecter, analyser et exploiter les données des employés pour transformer votre lieu de travail, attirer de meilleurs candidats et améliorer la rétention du... En savoir plus

Swell permet aux entreprises locales d'avoir une meilleure visibilité sur l'expérience de leurs clients en éliminant toute complexité. En permettant aux entreprises de recueillir des opinions en temps réel, des avis en ligne, des... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales fonctionnali... En savoir plus

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... En savoir plus

ChurnZero est une plateforme cloud de gestion de la réussite des clients qui aide les entreprises d'abonnement à comprendre la réception de leurs produits auprès des clients, à prévoir la probabilité de renouvellement des... En savoir plus

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include... En savoir plus

DiscoverText is a cloud-based text analysis tool that helps legal, consumer services, education, government and other sectors gain insights into information from various sources including emails, text files, Facebook, Twitter and... En savoir plus

UserTesting est une plateforme d'expérience client qui aide les entreprises à créer des tests pour recueillir des commentaires sur les produits lancés et les opérations de marketing. Elle permet aux professionnels de créer des... En savoir plus

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... En savoir plus

BlockSurvey is a privacy-focused experience management solution that allows businesses to create surveys, polls, and forms. This solution is built to help businesses with surveying needs by securely gathering as well as sharing... En savoir plus

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can... En savoir plus

Delighted est une solution de gestion de l'expérience client basée sur le cloud, conçue pour aider les petites et grandes entreprises à recueillir et à analyser les commentaires de leurs clients en menant des enquêtes sur... En savoir plus

SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk,... En savoir plus

Medallia est une solution d'analytique de texte qui utilise les technologies d'IA et de machine learning pour améliorer l'expérience des clients, des employés et des produits en détectant les modèles, les besoins et les comporteme... En savoir plus

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to... En savoir plus

Keatext est une plateforme cloud d'analyse de retour et d'expérience client basée sur l'IA conçue pour les moyennes et grandes entreprises. L'outil d'analyse robuste apporte de la clarté sur les opinions non structurées des... En savoir plus

Webex Experience Management (formerly known as CloudCherry) is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel... En savoir plus

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... En savoir plus

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to... En savoir plus

The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It is a scalable Customer... En savoir plus

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey... En savoir plus

Crowdtech propose une suite d'outils de recherche qui permettent aux entreprises de recueillir des informations sur les clients grâce à des sondages, des enquêtes, des chats, des tableaux d'affichage, etc. La plateforme permet... En savoir plus

Remesh est une plateforme innovante visant à engager et comprendre de grands groupes de personnes en ligne et en temps réel. Elle vous permet de discuter avec jusqu'à 1 000 participants à la fois. La plateforme de Remesh utilise... En savoir plus

Dynamic Yield est un logiciel de personnalisation conçu pour aider les entreprises à analyser le comportement en ligne des utilisateurs pour leur offrir une expérience personnalisée et lancer des campagnes marketing à l'aide de... En savoir plus

Gavagai is a text analytics solution that helps businesses of all sizes collect, analyze and visualize customer feedback, reviews and other data on a unified platform. It enables managers to organize textual data using conditional... En savoir plus

MaritzCX is a cloud-based customer and employee experience solution that assists large-sized enterprises with data collection and customer satisfaction tracking. Its key features include a survey builder, data mining, forecasting... En savoir plus

CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key metrics to multiple business owners, track the... En savoir plus

AWS fournit un ensemble complet de services d'IA et de ML. Grâce à une infrastructure cloud entièrement gérée, vous pouvez créer, former et déployer des modèles de ML entièrement intégrés pour tous les cas d'utilisation. ML... En savoir plus

Amazon Translate is a translation management solution that helps businesses streamline processes related to language identification, website localization, batch translation, and more on a centralized platform. With the named... En savoir plus

OdinAnswers is a cloud-based platform that helps enterprises process data from any source to understand the impact of customer experience on business metrics. It comes with an OdinExplore tool, which lets users discover trends by... En savoir plus

NetOwl is an AI-enabled, multilingual text analytics solution that helps businesses manage big data processes including data extraction, sentiment analysis, name matching and identity resolution. The entity extraction module uses... En savoir plus

Bitext is a linguistic analysis platform that enables businesses to analyze text data and train conversation engines/chatbots using artificial intelligence, natural language processing and machine learning technologies. It uses... En savoir plus

Luminoso is a text analytics solution that helps enterprises upload, evaluate and view customer insights data using Natural Language Processing (NLP) and Artificial Intelligence (AI) technology. Its multilingual capabilities... En savoir plus

Cemantica est une plateforme comportant trois modules : mapping de parcours, gestion de projet et intégration VoC (Voice of Customer). Cemantica est une solution cloud qui aide les entreprises à visualiser et analyser le... En savoir plus

Revuow is a web-based natural language generation SaaS, developed by ETH Spinoff Beratics in Switzerland. An artificial intelligence (AI)-enabled tool, it helps organizations generate professionally written, search engine... En savoir plus

ClearlyRated is a web-based solution that helps accountants, lawyers and HR managers calculate net promoter score, measure client satisfaction and handle organizations’ reputation on a unified platform. It offers an online... En savoir plus

IntenCheck is a cloud-based text analysis solution designed to help business professionals, writers, teachers and journalists analyze different tone and communication styles and gain insights into intent, sentiments and attitude... En savoir plus

StraViso is a customer management software designed to help businesses in insurance, banking and finance, healthcare, media and other sectors use artificial intelligence-enabled tools such as chatbots to facilitate two-way... En savoir plus

Verint Experience Management is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps,... En savoir plus

MeaningCloud is a text analytics solution that helps organizations across banking, publishing, insurance and other industries extract data from call transcripts, surveys, news posts and contracts. It enables managers to conduct... En savoir plus

Amenity Analytics is a text mining software designed to help businesses in the finance and insurance sector analyze unstructured data across various types of documents including research reports and call transcripts. Administrator... En savoir plus

Amazon Comprehend is a text extraction and analysis solution that can derive valuable insights from text, emails, feeds, reviews, and much more. Amazon Comprehend enables users to train different models to extract and classify... En savoir plus

Verint Text Analytics uses artificial intelligence and machine learning to automatically identify relations, topics, trends and customer sentiments through the recoded responses. This software helps users gain a greater understand... En savoir plus