Logiciels d'enregistrement des appels

Twilio est une plateforme de communication en tant que service, CPaaS (Communication Platform as a Service), basée sur cloud qui permet aux entreprises d'engager des clients sur tous les canaux de communication tels que SMS,... En savoir plus

Aircall est un système cloud de call center et de téléphonie professionnelle qui permet de gérer et de rationaliser le support client et les opérations d'engagement commercial. Conçu pour les bureaux et les équipes travaillant à... En savoir plus

CloudTalk est une solution de gestion de centre d'appels qui permet aux entreprises de rationaliser les communications avec les équipes et les clients à l'aide de systèmes d'appels virtuels. Elle permet aux cadres de gérer les... En savoir plus

Oreka TR est une solution cloud d'enregistrement des appels. Elle aide les centres d'appels et les fournisseurs de services de communication grâce à la surveillance en direct et aux analytiques de la parole. Les fonctionnalités... En savoir plus

Fonvirtual Virtual PBX est une solution VoIP qui aide les entreprises à rationaliser les interactions client via plusieurs canaux de communication comme les appels audio/vidéo, les chats et WhatsApp. Ses principales... En savoir plus

Kavkom Predictive Dialer aide les entreprises à composer automatiquement une liste de numéros de téléphone et à acheminer les appels vers les agents en temps réel. L'application permet aux spécialistes du télémarketing de gérer... En savoir plus

Talkdesk est une solution cloud de call center qui aide les entreprises à améliorer la satisfaction des clients tout en réduisant les coûts de support client. L'outil opère via SVI (serveur vocal interactif), ACD (Automatic Call... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

Freshcaller est une solution cloud PBX qui aide les utilisateurs à gérer les opérations de leur call center. Les principales fonctionnalités de la solution sont un SVI (serveur vocal interactif) à plusieurs niveaux, le suivi et... En savoir plus

TalkChief is a business phone system, which enables call centers, startups, enterprises and nonprofits to streamline communication across remote teams and customers. Professionals can block spam numbers or bots, assign caller IDs... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local... En savoir plus

GoToConnect (anciennement Jive) fournit une solution cloud de communications unifiées aux entreprises de toutes envergures. GoToConnect comprend des produits intégrés pour les options de VoIP (Voice over IP) professionnel, de... En savoir plus

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... En savoir plus

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on... En savoir plus

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn... En savoir plus

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email,... En savoir plus

ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics. Firms can use the... En savoir plus

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings.... En savoir plus

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat... En savoir plus

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage... En savoir plus

3CX Phone System est une solution de communications à standards ouverts, adaptée aux entreprises de toutes envergures souhaitant toutes les fonctionnalités d'un centre d'appel avancé pour une fraction du prix. 3CX peut faire... En savoir plus

CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with... En savoir plus

Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help... En savoir plus

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI,... En savoir plus

SalesLoft is an online sales engagement system designed to boost sales and revenue of enterprises. It equips sales groups with tools for communication, email tracking and more in a single platform to deliver better sales... En savoir plus

Kixie PowerCall est une solution cloud SVI (serveur vocal interactif) qui aide les utilisateurs à automatiser leurs processus de vente. La solution peut également être déployée sur site. Kixie PowerCall regroupe des... En savoir plus

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include... En savoir plus

VanillaSoft est une solution cloud de gestion des ventes qui combine des fonctionnalités de CRM, de gestion des leads et de télémarketing pour aider les équipes de vente des entreprises à gérer leurs opérations... En savoir plus

Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. At Close, were dedicated to the business of the future: smart, agile teams who work remotely. If you're a tech-enabled team who needs to scale... En savoir plus

CallRail is a cloud-based marketing attribution and lead management platform that includes call tracking, lead center, conversation intelligence, and form tracking software. Small businesses need to make every dollar count.... En savoir plus

RingOver est un système cloud de téléphonie professionnelle pour les équipes polyvalentes permettant de simplifier le traitement des appels. Obtenez des numéros virtuels dans plus de 60 pays et bénéficiez d'appels gratuits et... En savoir plus

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities include... En savoir plus

Wingman is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, & real-time coaching. Wingman gives sales reps the right information at the right time, while they are on a call.... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

Novocall is a cloud-based marketing solution that enables businesses to streamline processes related to customer communications, lead generation, conversation tracking, client follow-ups and more. Customers can utilize the... En savoir plus

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile... En savoir plus

myphoner est une solution cloud de gestion de leads et de CRM (Customer Relationship Management) conçue pour les travailleurs indépendants, les agents commerciaux et les équipes B2B utilisant le démarchage par téléphone. Elle... En savoir plus

InfoFlo est une solution CRM intégrée, accessible en ligne ou installée localement. Le système fournit la gestion des contacts, le couplage de la téléphonie et de l'informatique, le marketing automation, l'automatisation des... En savoir plus

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients'... En savoir plus

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and... En savoir plus

Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marketing results and spends. The solution enables users to generate phone calls and trace them directly to offline... En savoir plus

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using... En savoir plus

As Asia’s leading cloud communication platform, Exotel supports the customer engagement efforts of businesses like Flipkart, Ola and Gojek. Exotel's platform limitlessly and reliably scales its communication infrastructure... En savoir plus

REIRail is a lead generation platform that helps real estate businesses manage customer communications, offers, deals, marketing and more. The Deep Trace technology provides various details about callers like demographics, email... En savoir plus

Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built... En savoir plus

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’... En savoir plus

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and... En savoir plus

800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number... En savoir plus

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live... En savoir plus

PhoneWagon est une solution cloud de communication d'entreprise qui permet aux petites entreprises de gérer les campagnes marketing et de suivre le retour sur investissement. La plateforme permet également aux utilisateurs de... En savoir plus

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone... En savoir plus

AloTech est une solution de call center basée sur le cloud qui fournit des fonctionnalités telles que l'enregistrement vocal, l'analyse vocale, la numérotation prédictive, la distribution automatique des appels et le SVI (serveur... En savoir plus

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to... En savoir plus

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain... En savoir plus

Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and... En savoir plus

CloudCall is a cloud-based telecommunications and business VoIP solution. Key features include power dialer, call reports, real-time dashboards and automatic call distribution (ACD). The cloudcall portal helps in managing... En savoir plus

8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and... En savoir plus

Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features... En savoir plus

Refract est un logiciel cloud qui aide les entreprises à surveiller les appels commerciaux et les démonstrations afin d'identifier les interactions qui génèrent du chiffre d'affaires. L'explorateur d'appels permet aux... En savoir plus

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses... En savoir plus

VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS,... En savoir plus

Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to gain insights into daily and hourly call... En savoir plus

Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking, data collection and website conversions to generate leads for increasing sales. Key features... En savoir plus

Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant... En savoir plus

Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers... En savoir plus

Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with... En savoir plus

VSLogger is an on-premise call recording solution for small and midsize businesses. It offers services to call centers, financial institutions, insurance agencies, law practices, government organizations and other... En savoir plus

RingDNA is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational... En savoir plus

Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include... En savoir plus

Honeit is a cloud-based human resources platform that helps businesses utilize recruiting automation and conversational intelligence to screen and assess candidates. It includes an interview dashboard which lets recruiters... En savoir plus

Nimbata a call tracking solution that helps businesses gain insights into consumer engagement and issues. It provides an intuitive interface that lets staff members quickly create campaigns using local or toll-free numbers.... En savoir plus

Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada.... En savoir plus

Phonexa Call Logic is a cloud-based solution that enables businesses to gain data insights into marketing calls and campaigns, improving return-on-investment (ROI). It allows users to capture caller demographics, analyze inbound... En savoir plus

Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications,... En savoir plus

Calabrio Call Recording is a cloud-based call center solution that helps users manage and record business interactions with customers. Key features include call sharing, file transfer, automated notifications, reporting, analysis... En savoir plus

NFON provides cloud-based business communication systems (Cloudya) with complete range of PBX features, computer telephony integration and basic UC functionalities, such as 1:1 video and screen sharing. With a broad portfolio to... En savoir plus

Circle Loop is a cloud-based VoIP solution that provides phone systems that are accessible via desktop and mobile devices. Key features include call transfer, voicemail to text, call recording, contact management and configurable... En savoir plus

Gryphon Sales Intelligence is cloud-based platform that provides deep insights into real-time marketing and sales activities. Designed for sales leaders, legal/privacy compliance and IT leaders, its sales acceleration platform... En savoir plus

Dolby.io is an audio editing software designed to help developers analyze, optimize and process audio files in real-time. The platform enables administrators to broadcast seminars, webinars, training sessions and events in... En savoir plus

Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics. Nectar... En savoir plus

PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using AI-enabled predictive dialers, text-to-speech technology and more. Managers and leaders can search agent names to... En savoir plus

NOLA est une solution de call center conçue pour aider les entreprises à communiquer avec leurs clients par le biais d'appels sortants ou entrants conformément aux réglementations TCPA (Telephone Consumer Protection Act). Elle... En savoir plus

Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call... En savoir plus

Dial800 is a cloud-based call management solution which assists small to large-sized organizations with call tracking, real-time routing and traffic analysis. Its key features include dynamic number display, call performance... En savoir plus

Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media... En savoir plus

The BounceHelp callback widget increases visitor-to-customer conversions and significantly reduces bounce rates. Increase sales calls from your website by up to 30%! Service quality control and call recording. Antispam... En savoir plus

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed.... En savoir plus

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VRS is a Windows and Linux-based system that helps businesses manage audio and call recording processes. It allows businesses to handle audio recordings across multiple channels. It has a user-friendly and robust user interface... En savoir plus

MiaRec allows businesses to take full advantage of its modern hub for customer and agent experience in your contact center. The software helps businesses increase productivity, efficiency and optimization, customer satisfaction,... En savoir plus

TrackMyLeads is a cloud-based call tracking and intake management solution. Key features include lead management, internal messaging, call tracking and recording, advertising campaign statistics, and reporting and... En savoir plus

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and... En savoir plus

Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, quality management,... En savoir plus

Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to generate leads and streamline communication with clients through various channels such as calls, emails, chats and... En savoir plus

Tethr is artificial intelligence (AI)-enabled speech analytics solution, which allows call centers and various business teams to track, analyze and gain insights into customer conversations to uncover actionable insights on a... En savoir plus

Supported by industry professionals with 65+ years of experience, My Call Cloud has provided user-friendly outbound, inbound, and blended contact/call center solutions and services to small and enterprise-level businesses.... En savoir plus