Logiciels de distribution automatique des appels (ACD)

Voiso est un logiciel pour call centers conçu pour aider les centres de service client et les entreprises d'externalisation des processus métier à gérer les appels sortants. Les administrateurs peuvent utiliser le tableau de bord... En savoir plus

ClientCallPlus is a cloud-based automated phone-based solution for small businesses that need to frequently call or text customers. Key features include automatic customer calling, marketing campaigns and results tracking. Clien... En savoir plus

Servetel Cloud Call Center is a hosted telephony solution that enables businesses to streamline customer service operations. It helps managers track employee productivity based on various activities including the number of... En savoir plus

Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage customer engagement, monitor real-time analytics, and analyze speech analytics. Castel's solutions ensure contact... En savoir plus

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create... En savoir plus

Noda provides a contact center solution for midsize and large contact centers. Key features include inbound automatic call distribution (ACD), interactive voice response, reporting, agent scripting, call recording and a workforce... En savoir plus

crmConnect is a cloud-based customer relationship management platform suite that includes tools to manage sales automation, field service, customer support, social CRM, call center and channel management. With crmConnect,... En savoir plus

CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording, outbound... En savoir plus

Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and... En savoir plus

Noojee is a call center software provider that is suitable for small and midsize businesses in industries such as financial services, collections, real estate, retail and any businesses with phone-based customer service. Noojee... En savoir plus

Configuration Tools by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text... En savoir plus

CxEngage is a cloud-based call center solution designed for businesses of all sizes. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), auto dialer and reporting... En savoir plus

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce... En savoir plus

ServiceFirst is a cloud-based call center solution for managing customer communications that caters to businesses of all sizes. Key features include automated routing capabilities, foreign language support, web chat capabilities,... En savoir plus

CallCenterHosting Predictive Dialer is a cloud-based solution catering to call centers. The solution offers key features that enable users to customize and broadcast campaigns, automate outbound calls and schedule reminders and... En savoir plus

eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management,... En savoir plus

CFBTel offers a cloud-based call center management solution for small businesses in a variety of industries. Key features include automatic call distribution, interactive voice response, computer telephony integration, autodialer,... En savoir plus

Kylie.ai is a cloud-based data analytics solution that enables businesses of all sizes to automate customer care conversations. It uses artificial intelligence (AI) algorithms to assist agents in resolving customer queries. Kyli... En savoir plus

CommPeak Dialer is a cloud-hosted predictive auto-dialer solution designed to help marketing and sales teams of midsize and large businesses. It lets employees arrange recurring tasks, utilize agent scripts, automate lead... En savoir plus

NobelBiz is the only combination of a carrier and a call center software. Built for superior contact centers who want to find the customers of their preferred method of communication and get the lowest Telco rates from the... En savoir plus

DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The platform also provides a comprehensive compliance suite to assist clients with running legally compliant... En savoir plus

Supported by industry professionals with 65+ years of experience, My Call Cloud has provided user-friendly outbound, inbound, and blended contact/call center solutions and services to small and enterprise-level businesses.... En savoir plus

Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that are mainly driven by inbound voice interactions. It caters to various industries including healthcare, education, hospitality, manufacturing... En savoir plus

storm CONTACT is a cloud-based multi-channel CCaaS (Contact Center as a Service) solution that is suitable for businesses of all sizes. It provides outbound and inbound interactions, including iACD (Intelligent Automated Contact... En savoir plus

Univerge Business ConneCT is a unified communication and collaboration solution that caters to various industries, including education, finance, government, healthcare, hospitality, manufacturing and retail. The solution is... En savoir plus

Reachme is a cloud-based solution that helps businesses streamline the entire contact center lifecycle, from call routing to monitoring and recording. It allows administrators to set up and share permission profiles with specific... En savoir plus

Kerauno is a cloud-based voice over internet protocol (VoIP) solution that helps small to large enterprises streamline business communications across multiple communication channels. It comes with a centralized dashboard, which... En savoir plus